Epygi Quadro2x Manuale di servizio

Quadro Manual II: Administrator's Guide

Edition 1, June 2013

SW Release 5.3.23 and higher

Quadro Manual II: Administrator's Guide

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 2

Table of Contents

Manual I: see Installation Guide

Step-by-step guide to install and configure Quadro basically.

Manual II: Administrator's Guide

About this Administrator's Guide.............................................................................................................. 4

Quadro’s Graphical Interface ................................................................................................................... 5

Administrator’s Main Page................................................................................................................................................ 5

Recurrent Buttons.......................................................................................................................................................... 6

Recurrent Functional Buttons ............................................................................................................................................ 6

Entering SIP Addresses Correctly....................................................................................................................................... 6

Administrator’s Menus ............................................................................................................................... 7

System Menu ............................................................................................................................................................... 7

System Configuration Wizard......................................................................................................................................... 7

Internet Configuration Wizard......................................................................................................................................... 9

Needed Bandwidth for IP Calls ..............................................................................................................................10

System Security Management.......................................................................................................................................11

Status....................................................................................................................................................................13

General Information................................................................................................................................................13

Network Status......................................................................................................................................................13

Lines Status .........................................................................................................................................................15

Memory Status......................................................................................................................................................18

Hardware Status....................................................................................................................................................19

SIP Registration Status............................................................................................................................................19

IP Lines Registration Status ......................................................................................................................................19

License Status ......................................................................................................................................................20

IP Routing Configuration..............................................................................................................................................20

Configuration Management ..........................................................................................................................................22

Legible Configuration Management .............................................................................................................................23

Events ...................................................................................................................................................................24

Time/Date Settings ....................................................................................................................................................27

Mail Settings ............................................................................................................................................................28

SMS Settings ...........................................................................................................................................................28

Firmware Update.......................................................................................................................................................29

Automatic Firmware Update......................................................................................................................................30

Networking Tools ......................................................................................................................................................31

SNMP Settings .........................................................................................................................................................32

Diagnostics..............................................................................................................................................................33

System Logs ........................................................................................................................................................34

Automatic Provisioning................................................................................................................................................35

Features.................................................................................................................................................................35

Upload Language Pack...............................................................................................................................................36

Update Languages for IP Phones ...............................................................................................................................37

User Rights Management ............................................................................................................................................37

Users Menu ................................................................................................................................................................40

Extensions Management .............................................................................................................................................40

User Extension Settings...........................................................................................................................................42

Pickup Group Extension Settings................................................................................................................................49

Call Park Extension Settings .....................................................................................................................................50

Paging Group Extension Settings ...............................................................................................................................52

Recording Box Extension Settings ..............................................................................................................................54

Attendant Extension Settings.....................................................................................................................................56

Extension Codecs ..................................................................................................................................................62

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Call Park and Directed Call Park Services .....................................................................................................................63

Recording Box......................................................................................................................................................64

Upload Universal Extension Recordings .......................................................................................................................65

Upload Universal Extension Recordings - Hold music ...............................................................................................65

Add Multiple Extensions...........................................................................................................................................65

Receptionist Management............................................................................................................................................66

Extensions Directory ..................................................................................................................................................70

Authorized Phones Database........................................................................................................................................70

Call Back Services .................................................................................................................................................71

Telephony Menu...........................................................................................................................................................73

Call Statistics ...........................................................................................................................................................73

RTP Statistics.......................................................................................................................................................76

FAX Statistics .......................................................................................................................................................77

SIP Settings.............................................................................................................................................................77

Host aliases for SIP ................................................................................................................................................78

Generate And Install New CA Root Certificate ................................................................................................................78

RTP Settings............................................................................................................................................................78

NAT Traversal Settings ...............................................................................................................................................79

Line Settings............................................................................................................................................................82

Onboard Line Settings.............................................................................................................................................82

Information on the Caller ID system ..................................................................................................................83

IP Line Settings.....................................................................................................................................................84

Supported SIP Phones......................................................................................................................................86

Programmable Keys Configuration .....................................................................................................................86

Manage IP Phones Templates............................................................................................................................87

IP Phones Logo ...............................................................................................................................................88

FXS Gateway Management ...............................................................................................................................88

Loopback Settings..................................................................................................................................................89

Hot Desking .........................................................................................................................................................89

FXO Settings ...........................................................................................................................................................90

ISDN Settings ..........................................................................................................................................................91

External PSTN Gateways ............................................................................................................................................95

Gain Control ............................................................................................................................................................96

SIP Tunnel Settings ...................................................................................................................................................96

Call Routing.............................................................................................................................................................98

Local AAA Table..................................................................................................................................................104

Global Speed Dial Directory ....................................................................................................................................105

Allowed Characters and Wildcards............................................................................................................................105

Best Matching Algorithm ........................................................................................................................................106

VoIP Carrier Wizard .................................................................................................................................................109

RADIUS Client Settings.............................................................................................................................................110

Voice Mail Common Settings ......................................................................................................................................111

Dial Plan Settings....................................................................................................................................................113

3PCC Settings........................................................................................................................................................113

RTP Streaming Channels ..........................................................................................................................................113

Call Recording Settings.............................................................................................................................................114

Internet Uplink Menu....................................................................................................................................................116

PPP/ PPTP Settings.................................................................................................................................................116

Advanced PPP Settings.........................................................................................................................................117

VPN Configuration...................................................................................................................................................117

Dynamic DNS Settings..............................................................................................................................................124

Firewall and NAT.....................................................................................................................................................125

Advanced Firewall Settings.....................................................................................................................................125

Filtering Rules ........................................................................................................................................................126

Service Pool.......................................................................................................................................................127

IP Pool .............................................................................................................................................................128

IDS Log................................................................................................................................................................130

Network Menu ...........................................................................................................................................................131

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DNS Settings .........................................................................................................................................................131

DNS Server Settings ................................................................................................................................................131

DHCP Server Settings ..............................................................................................................................................132

Registration Form .......................................................................................................................................................134

Administrator’s Additional Features ..................................................................................................................................135

Incoming Call Blocking and Outgoing Call Blocking............................................................................................................135

Voice Mail Profiles ...................................................................................................................................................135

Logout ....................................................................................................................................................................138

Appendix: PBX Services for Quadro’s Administrator..................................................................................139

Appendix: Extension User's Welcome Page .............................................................................................140

Appendix: System Default Values..........................................................................................................141

Administrator Settings ..................................................................................................................................................141

Extension Settings ......................................................................................................................................................147

Appendix: Software License Agreement..................................................................................................149

Manual III: see Extension User's Guide

Describes detailed the menus available for extension users and includes further all call codes at a glance.

Quadro Manual II: Administrator's Guide About this Administrator's Guide

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 4

About this Administrator's Guide

The Quadro Manual is divided into three parts:

•Manual-I: Installation Guide

gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully

configuring the Quadro IP PBX, users will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access

the Internet from devices connected to the LAN.

•Manual-II: Administrator's Guide explains all Quadro management menus available for administrators only. It includes a list of all System

Default Values.

•Manual-III: Extension User's Guide explains all Quadro management menus available for extension users. A list of all call codes can be found

there, too.

This Administrator's Guide explains all Quadro2x flavors (2x, 2xi), all Quadro4x flavors (4x, 4xi) and all Quadro16x flavors (16x, 16xi).

Throughout this Administrator's Guide, the Quadro4x is shown as the reference system.

This guide contains many example screen illustrations. Since Quadro IP PBXs offer a wide variety of features and functionality, the example screens

shown may not appear exactly the same for your particular Quadro IP PBX as they appear in this manual. The example screens are for illustrative

and explanatory purposes, and should not be construed to represent your own unique environment.

Quadro’s Graphical Interfacedescribes to the Quadro's graphical user interface and explains all recurrent buttons.

Administrator’s Menus explains the Administrator's management pages according to the menu structure shown on the main page of the Quadro

management.

Administrator’s Additional Features explains some input-options for administrators only that may be selected from the extension user's main

page.

Appendix: PBX Services for Quadro’s Administrator explains PBX features for administrator accessible from the handset.

Appendix: Extension User's Welcome Page includes a form that allows the administrator to inform his extension user with all individually needed

addresses and phone numbers.

Appendix: System Default Values lists all factory defaults.

Appendix: Software License Agreement includes the contract for using Quadro's hardware and software.

Quadro Manual II: Administrator's Guide Quadro's Graphical Interface

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 5

Quadro’s Graphical Interface

Administrator’s Main Page

When the administrator logs in, the Quadro Management page is displayed with a table of active calls (including information about call peers, call

duration and start time) at the startup. The button Terminate next to each active call is used to terminate the corresponding call. The number of total

active calls is displayed above the table.

Fig. II-1: Quadro4x Management

Here the administrator may access the following settings and perform the actions:

By clicking on System, Users, Telephony, Internet Uplink or Network the administrator may access the following settings in each respective

category and perform actions specific to each category.

The Install Checklist option in the Main Menu opens a page that lists the most useful actions and the corresponding hyperlinks for the Quadro’s

initial setup and configuration procedure. From this page you can be linked to the appropriate pages where the corresponding configuration can be

done. Here, you can also save your progress of Quadro’s setup by selecting the corresponding action’s checkbox and pressing Save.

•

System Menu

•System Configuration Wizard

•Internet Configuration Wizard

•System Security Management

•Status

•IP Routing Configuration

•Configuration Management

•Events

•Time/Date Settings

•Mail Settings

•SMS Settings

•Firmware Update

•Networking Tools

•SNMP Settings

•Diagnostics

•Features

•Upload Language Pack

User Rights Management

•

Telephony Menu

•Call Statistics

•SIP Settings

•RTP Settings

•NAT Traversal Settings

•Line Settings

•FXO Settings

•ISDN Settings

•External PSTN Gateways

•Gain Control

•SIP Tunnel Settings

•Call Routing

•VoIP Carrier Wizard

•RADIUS Client Settings

•Voice Mail Common Settings

Dial Plan Settings

•

•3PCC Settings

•RTP Streaming Channels

Call Recording Settings

•

Internet Uplink Menu

•PPP/ PPTP Settings

•VPN Configuration

•Dynamic DNS Settings

•Firewall and NAT

•Filtering Rules

IDS Log

•

Users Menu

•Extensions Management

•Receptionist Management

•Extensions Directory

Authorized Phones Database

•

Network Menu

•DNS Settings

•DNS Server Settings

DHCP Server Settings

Registration Form

(in menu tree only)

The functional button Renew Wan IP Address appears on the administrator’s main Quadro Management page if the Quadro device acts as a

DHCP client. The Renew WAN IP Address button is used to obtain a new WAN IP address in case, e.g., the Quadro moves to another network.

Logout

The functional button Establish Your Internet Connection Now respectively Terminate Your Internet Connection Now occurs on the Quadro

Management page if PPPoE is used as WAN interface protocol.

The link Please Check Your Pending Events will be displayed on the administrator Main Menu page if new system events exist. The link leads to

the Events page that can be also accessed from the System menu.

The list of Users currently logged into the system is seen in the lower right corner of the Administrator's Main Menu. Information about IP address

user accessed Quadro GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current

version of the Quadro's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed

during that time, user will be automatically moved to the Login page and will be requested to login again.

Quadro Manual II: Administrator's Guide Quadro's Graphical Interface

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 6

Recurrent Buttons

Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons.

Button Description Button Description

This button leads back to the previous

page of a fixed sequence of pages (used

mainly in wizards).

This button returns you to the page you were

previously on.

This button leads forward to the next page

of a fixed sequence of pages (used mainly

in wizards).

This button confirms an operation you started

before.

This button discards the latest not yet

confirmed entries.

This button confirms an operation you chose

before.

This is the last button of a fixed sequence

of pages that completes and saves the

entries of an entire sequence.

This button discards an operation you chose

before.

This button opens the help page

belonging to the currently active Quadro

management page.

This button saves the settings modified on the

currently active management page.

This button opens a window where the last

inserted IP addresses are listed. It allows

the user to make a quick selection of an IP

address that has been previously used.

This will avoid the user needing type it

again. The clipboard can hold up to 10 IP

addresses and a new IP address will

replace the oldest one from the list.

This button opens a window where the last

inserted SIP addresses are listed. It allows the

user to make a quick selection of an IP address

that has been previously used. This will avoid

the user needing type it again. The clipboard

can hold up to 10 SIP addresses and a new

SIP address will replace the oldest one from the

list.

Recurrent Functional Buttons

In connection with the tables, the following are the few buttons you will see:

Functional Button Description

Allows adding a new record to the displayed table. A new page will be displayed to enter any new settings.Add

Allows modifying the settings of the record selected by a checkbox. Normally only one (1) record may be selected. A new

page will be displayed to enter the modified settings.

Edit

Deletes the selected entry(s) of a table. A warning message will ask for confirmation before deleting an existing entry.Delete

Selects all table entry(s) for example for further deletion.Select All

Inverses (opposites) an existing selection of table entry(s). If no entries are selected, clicking

the button will select all

records.

Inverse Selection

May be shown in the upper right corner of a page. It displays the number of seconds remaining until the next refresh of the

page will occur. It may be used to reload the page manually.

Refresh in...

Most of the tables offer the option to sort the entries in ascending or descending order by clicking the headings of the columns. A small arrow next to

the column heading indicates the direction of sorting - upward or downward. The entries of the table can be selected by using the corresponding

checkboxes in order to edit or delete them.

Entering SIP Addresses Correctly

Calls over IP are implemented based on Session Initiating Protocol (SIP) on the Quadro. When making a call to a destination that is somewhere on

the Internet, a SIP address must be provided.

SIP addresses needs to be specified in one of the following formats:

“display name” <username@ipaddress:port>

“display name” <username@ipaddress>

username@ipaddress:port

username@ipaddress

username

The display name and the port number are optional parameters in the

SIP address. If a port is not specified, 5060 will be set up as the default

one. The range of valid ports is between 1024 and 65536.

A flexible structure of wildcards is allowed. In comparison with a

wildcard, the “?” character stands for only one unknown digit and the “*”

character stands for any number of any digits.

For your convenience, the following combinations can be used:

•*@ipaddress - any user from the specified SIP server

•username@* - a specified user from any SIP server

•*@* - any user from any SIP server

Please Note: Wildcards are available for caller addresses only. No

wildcard characters are allowed for called party addresses. Exceptions

are addresses in the Supplementary Addresses table that are used by

Outgoing Call Blocking and Hiding Caller Information Settings

services. To use “*” and “?” alone (as non wildcard characters), use “\*”

and “\?” correspondingly.

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 7

Administrator’s Menus

System Menu

Fig. II-1: System Menu in Dynamo theme

Fig. II-2: System Menu in Plain theme

System Configuration Wizard

The System Configuration Wizard allows the administrator to define the Quadro’s Local Area Network settings and to specify regional configuration

settings to make Quadro operational in its LAN. The System Configuration Wizard MUST be run upon Quadro's first startup to make sure that it

works properly in its network environment. The Wizard allows navigating through the following basic configuration parameters and settings:

•System Configuration (see below)

•DHCP Settings for the LAN Interface

•Regional Settings and Preferences (see below)

•Emergency Codes and PSTN Access Codes Settings (see below)

DHCP Settings for the LAN are described in the chapters below.

The LAN configuration and regional settings will be described later

in this chapter.

Please Note: It is strongly recommended to leave the factory

default settings if their meanings are not fully clear to the

administrator.

Fig. II-3: System ConfigurationWizard - Start page

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 8

The System Configuration page contains the host name, IP

address and Subnet Mask information about the Quadro LAN

interface. These settings make Quadro available to the internal

network.

The System Configuration page offers the following input options:

Host Name requires a host name for the Quadro device.

Domain Name requires the LAN side domain name which the

Quadro belongs to.

IP Address requires the Quadro host address for the LAN

interface.

Subnet Mask requires the Quadro hosts’ Subnet Mask.

Fig. II-4: System ConfigurationWizard - System Configuration page

The Regional Settings and Preferences are used to select

settings specific to the location of the Quadro. This is important for

the functionality of the voice subsystem.

The Regional Settings and Preferences page has two drop down

lists to select the Location (country) and a corresponding

Timezone.Quadro will support Daylight Savings (DST) correction if

it is available for the selected time zone.

This page also has a manipulation radio button group to choose:

•System Language – selection is available only when the

custom Language Pack has been uploaded and it is used to

enable custom language for system voice messages or

returning back to the default language English.

•GUI Theme - selection used to select the GUI theme style of

the web based configuration pages.

•The Choose Theme on Login

checkbox indicates whether the

GUI theme selection radio buttons should be displayed on the

Quadro Login page. Selecting the checkbox will allow users to

choose the GUI theme before logging into the Quadro.

Leaving the checkbox unselected will require the administrator

to run the System Configuration Wizard to change the theme.

Fig. II-5: System ConfigurationWizard - Regional Settings page

The Emergency Codes and PSTN Access Codes Settings are

used to configure the emergency dial plan.

The Emergency Codes text field requires the PSTN numbers of

the emergency or lifeline services. Multiple emergency codes,

separated by commas, can be inserted in this field. For each

emergency code, a routing pattern will be generated in the Call

Routing Table, which will allow faster and easier calls to emergency

destinations.

The PSTN Access Code drop down list allows you to select the

prefix code for accessing the PSTN line in the routing mode.

Dialing the digits inserted in this text field will provide the PSTN dial

tone when dialed from the handset.

Fig. II-6: System ConfigurationWizard - Emergency Codes and PSTN Codes Settings page

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x) 9

Internet Configuration Wizard

The Internet Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust Quadro’s connectivity with an

external network. The Internet Configuration Wizard MUST be run for Quadro to be connected to the Internet.

All the settings of the Internet Configuration Wizard are

described in the chapters below except those for the IP settings,

which will be described in this chapter.

Please Note: It is strongly recommended

not to change the

factory default settings if their meanings are not fully clear to

an administrator.

Fig. II-7: Internet Configuration Wizard - Start page

The Wizard allows navigating through the following basic configuration parameters and settings:

•Uplink configuration (see below)

For WAN Interface protocol PPPoE:

•PPP/ PPTP Settings

•WAN Interface Configuration (see below)

•

DNS Settings

For WAN Interface protocol PPTP:

•WAN IP Configuration (see below)

•PPP/ PPTP Settings

•WAN Interface Configuration (see below)

•

For WAN Interface protocol Ethernet:

DNS Settings

•WAN IP Configuration

•WAN Interface Configuration (see below)

•

DNS Settings

The Switch to Auto Provisioning link moves you to the Automatic Provisioning page where Quadro can be configured automatically.

The Uplink Configuration page allows you to select the Quadro‘s

WAN interface connection type and its bandwidth settings. These

settings will make Quadro available to the external network.

Depending on the Uplink Interface Protocol selection, the page

following the Uplink Configuration page is different. Thus if

PPPoE is selected, the next page will be PPP Configuration, while

selecting Ethernet will bring up the WAN IP Configuration page.

The Uplink Configuration page offers the following components:

The WAN Interface Protocol radio buttons are used to choose the

protocol depending on the requirements of the ISP (Internet Service

Provider):

•PPPoE - turns on the PPP over an Ethernet connection.

•PPTP – turns on the Point to Point Tunneling Protocol

(PPTP) interface used for the connection between Quadro

and ADSL modem. A fixed IP address configuration is

needed in this case.

•Ethernet - turns on the Ethernet connection.

Fig. II-8: Internet Configuration Wizard - Uplink Configuration page

The WAN Interface Bandwidth settings allow the specification of the upstream and downstream speeds in kbit/s, helping to assure the quality of IP

calls. An IP call looses the voice quality if there is no available bandwidth. When approaching the limits of bandwidth capacity, another IP call will be

declined.