EtherFAX A2E Manuale utente

Guide Version 1.0.1

2015-05-29

etherFAX A2E

User Guide

(877) 384-9866 | etherFAX.net | sup[email protected] | 15 North Main Street Marlboro, NJ 07746

etherFAX A2E User Guide | 2

Contents

General Overview.................................................................................................................................................4

Device Status Lights........................................................................................................................................5

Device Registration & Initial Setup ....................................................................................................................6

Device Operation .................................................................................................................................................8

Sending a Fax ..................................................................................................................................................8

Receiving a Fax................................................................................................................................................8

Device Configuration ...........................................................................................................................................9

Management via Local Device Web Portal ....................................................................................................9

System Settings ....................................................................................................................................... 10

Advanced Configuration...................................................................................................................... 11

Network Settings...................................................................................................................................... 12

Device Information................................................................................................................................... 13

Service Information ................................................................................................................................. 14

Service Logging.................................................................................................................................... 14

Service Control..................................................................................................................................... 14

System Tools ............................................................................................................................................ 15

System Firmware ..................................................................................................................................... 15

Installing New Firmware ..................................................................................................................... 15

System Reboot ......................................................................................................................................... 16

Management via etherFAX Client Portal .................................................................................................... 17

Multi-Device Edit ...................................................................................................................................... 17

Device Inventory Report .......................................................................................................................... 17

Single Device Edit..................................................................................................................................... 18

Assigning DID’s/TFN’s to a device ..................................................................................................... 18

etherFAX A2E User Guide | 3

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etherFAX A2E User Guide | 4

General Overview

Organizations transitioning to IP-based networks need a cost-effective solution to integrate existing fax

machines. etherFAX analog-to-etherFAX (A2E) offers a simple, plug-and-play device that allows any

traditional fax machine to be extended to the etherFAX network. The etherFAX A2E, manufactured by

MultiTech, connects existing analog fax machines to the etherFAX network, allowing faxes to be sent

and received via the cloud, instead of the PSTN. The device allow organizations to leverage existing IT

infrastructure and eliminate the cost and maintenance of fax lines.

etherFAX A2E User Guide | 5

Device Status Lights

Connected to etherFAX

Polling/Communication with etherFAX

Receive Activity

Send Activity

Device Initialization

Power

etherFAX A2E User Guide | 6

Device Registration & Initial Setup

When shipped from etherFAX the device will be provisioned to your etherFAX account. Before

connecting the device to a power source and network you will want to ensure that it has been assigned

correctly to your etherFAX account and the desired DID’s or TFN’s (Toll-Free Numbers) have been

provisioned to the etherFAX A2E.

Using the supplied cabling connect the RJ-11 telephone cable to the RJ-11 port on the back of the

etherFAX A2E and the other end into the Line port on the analog fax device you wish to use. Connect

the supplied Ethernet cabling to the RJ-45 port on the back of the etherFAX A2E and the other end into

an active network jack. When ready to power on the device use the supplied power adapter to attach to

the power port on the etherFAX A2E and plug into an available power outlet.

The etherFAX A2E is configured for DHCP. If your network supports DHCP the device will be assigned a

local IP address which will appear in the etherFAX Client Portal. To access this navigate to

https://clients.connect.etherfax.net in an internet browser. Provide your client portal login credentials

to sign in. Once logged in select A2E Devices from the navigation menu on the left side of the screen.

From the Device Management page you will be able to determine if your device has received an IP

address from the DHCP server in your local network. Further configuration of the device from the

etherFAX Client Portal is discussed later in this guide.

If your network does not support DHCP or the etherFAX A2E is not able to obtain an IP address through

DHCP the device will timeout after two minutes and revert to a local IP of 192.168.2.1. The device can

then be accessed through a direct network connection with a computer. The computer connected

directly with the device will need to have its IP parameters set manually to the following settings:

Local IP Address: 192.168.2.10

Subnet: 255.255.255.0

Gateway: 192.168.2.1

etherFAX A2E User Guide | 7

After the settings are configured on the computer and a direct network connection is made via Ethernet

cable between the etherFAX A2E and the computer the etherFAX A2E local device portal will be

accessible through an internet browser by navigating to http://192.168.2.1. Login using the default

credentials:

Username: admin

Password: password

To configure the device’s network settings manually select Settings then Network from the navigation

menu on the left side of the screen. See figure on next page.

From the Network Settings configuration page you can disable DHCP and assign a static IP, network

mask, gateway, and DNS servers. Once configured hit Save.

etherFAX A2E User Guide | 8

Device Operation

The etherFAX A2E preserves the traditional user experience while extending the reliability and security

of the etherFAX network to an analog fax device.

Sending a Fax

Users will load a fax into the document feeder and dial the number as they normally would. The analog

fax device will connect to the etherFAX A2E via the RJ-11 cable and transmit the fax image. Once the

image is received at the etherFAX A2E it will securely push the image to the etherFAX network where

the document will be transmitted to its final destination.

Upon completion of sending, the device administrator can elect receive a transmission report when the

fax was sent successfully, an error occurred, both on a success or error, or never. These options can be

configured via the etherFAX Client Portal. Configuration steps are covered in the Device Configuration

section of this guide.

Note: It is important to ensure that transmission reports are disabled on the analog fax device as the

etherFAX A2E will generate the reports.

Receiving a Fax

When a fax is received to a number on the etherFAX network that is assigned to a specific A2E device

the etherFAX A2E will securely retrieve the image file and then begin communication with the local

analog fax device. The fax image will be transmitted and received to the local fax device just as it would

if it was connected to a traditional analog fax line. For more information on provisioning a number to an

etherFAX A2E device please see the ‘Management via etherFAX Client Portal’ section later in this

document.

Note: It is important to ensure that auto-answer is enabled on the analog fax device. This will allow the

analog fax device to receive all communication from the etherFAX A2E.

etherFAX A2E User Guide | 9

Device Configuration

The etherFAX A2E device can be managed from two different locations. The device itself has a local

device portal that can be accessed via a standard HTTP connection to the device’s IP address on port

80. The local device portal assists in configuring the device for network communication and device

specific updates such as firmware. It also provides a logging interface and basic network utilities to

assist in troubleshooting.

Other functions of the etherFAX A2E such as DID provisioning are managed from the etherFAX Client

Portal at https://clients.connect.etherfax.net. Multi-device configuration is also available from the

etherFAX Client Portal allowing some settings to be applied to multiple devices at one time.

Management via Local Device Web Portal

The etherFAX A2E local device portal can be accessed by launching a web browser and navigating to

the IP address of the device (ex: http://10.0.0.100). If the IP address of the device is not known or a

DHCP address was not assigned please refer to the ‘Device Registration and Initial Setup’ section in

this guide to manually configure network settings.

Default Username: admin

Default Password: password

Note: For security, please update your password once logged in by clicking the ‘System Administrator’

profile in the top right of the device portal and choosing ‘Change Password’.

etherFAX A2E User Guide | 10

System Settings

The system settings allow you to update the device configuration locally. Ensure to click Save button

after updating any settings and then select Test Connection to validate any updated settings.

Service Address: Connection string used by the device to connect to the desired etherFAX POP (Point

of Presence) Available options:

https://na.connect.etherfax.net/rest/2.0/api

https://ca.connect.etherfax.net/rest/2.0/api

Account: etherFAX account the device is configured to use. In most cases this will be left blank since

the device securely communicates and registers via an authentication token, thus not needing the

account number.

User: etherFAX user account the device is configured to use. In most cases this will be left blank since

the device securely communicates and registers via an authentication token, thus not needing the

account number.

Password: etherFAX account password the device is configured to use. In most cases this will be left

blank since the device securely communicates and registers via an authentication token, thus not

needing the account number.

Send: Enables the device for send fax functionality.

Receive: Enables the device for receive fax functionality.

Skip Lines: Defines number of raster lines that will be removed from top of page. This allows the fax

header placed on the image by the analog fax machine to be skipped and replaced with the header

supplied by etherFAX.

Reporting: Configures the desired type of reporting for device send transmissions.

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