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Troubleshooting for Users
displayed on
LCD.
when all charging conditions are
not met. Some EVs for example
need all doors shut before the
charging can begin. You should
check the EV documentation if
there are any specific condition
that you haven't taken into
account. Second option why the
message is displayed is due to
the scheduling of the charging.
If you can set the charging
schedule directly in the EV it is
possible that the charging is
scheduled for later time.
Charging is
taking place Power
displayed on
the LCD screen
is constantly 0
kW and the
scheduled
charging was
not chosen.
EV might be already fully
charged or this can either be the
issue with how phases are
connected or Rogowski coil used
for measuring the power might
be broken. You should call the
support.
Charging is
taking place
“Paused by
vehicle”
message is
displayed on
the LCD screen
Your battery might be already
fully charged.
Charging is
taking place
Charging
power is lower
than the native
power.
Battery might be full or EV is
balancing the battery. Charging
station might be limiting the
output due to power
management.
Charging has
concluded
Charging cable
is locked inside
the socket and
can’t be
removed.
Multiple solutions exist to solve
the issue:
-Removing the cable from the
EV will send the signal to unlock
the cable.
-You can turn off the charging
station and turn it back on.
If these two solutions don’t
solve the problem you will have
to call the support.
