3 Warranty
This warranty provisions are in line with all the other product specific guarantees and
apply only to the first owner. If a not specified, belonging the product, warranty
claim occurs, it will be judged by Van Os Medical be during the warranty period. The
warranty for ExcelCare Shiatsu seat Zen is thirty-six months. During this period, the
first year the full amount covered by the guarantee. In the second year, you must
contribute a third of the costs yourself and in the third year, you need to contribute
two-thirds of the cost yourself. All common warranty will be limited to the
replacement or repair of defective parts. Van Os Medical BV will never be responsible
for any consequence, resulting from or incidental damages.
Van Os Medical B.V. only guarantees replacement parts.
This warranty gives you specific legal rights, you should be aware that these rights
may vary from country to country. Some countries do not accept limited warranty, as
well as the exclusion of warranties regarding incidental or consequential damages, or
the duration of the warranty. In that case, the warranty and / or exclusions of
warranty will be adjusted.
For warranty service, you must go to an ExcelCare authorized dealer, who has the
Excel products delivered to you. If during the warranty period a non Van Os Medical.
BV designated company repairs exacted void, any warranty expires. In case you do
not have a satisfactory service or guarantee is given by your dealer, please contact
Van Os Medical BV. We will then endeavor in consultation to a mutually satisfactory
solution.
