Warranty
At F restal we are c mmitted t pr viding a first-class brand experience,
n t nly by creating the m st inn vative and extra rdinary pr ducts but als
by being cl se and accessible t ur cust mers when they need us the m st.
The rest f the n n-F restal c mp nents will
be c vered by the warranty f its related third
party suppliers and manufacturer. Inf rmati n
ab ut the c nditi ns will be included with
each bicycle
C nsumable parts including but n t limited
t tyres, bearings, brake pads, chains,
chainrings, and cassettes are n t c vered
by the warranty
Inc rrect use r m dificati n t the bicycle
frame, m t r, and battery in any way that may
change its design r intended use and perati n
may lead t v iding the warranty.
The warranty will begin fr m the m ment
in which the bicyce is delivered t its first
wner but als , the warranty is transferable, taking
int c nsiderati n that it will be calculated fr m the
delivery date t the riginal wner.
Transferring the bicycle’s wnership and
warranty fr m ne user t an ther can be
achieved via the F restal App, where a
unique c nfirmati n c de will be sent t b th
parties t appr ve the transacti n
Fr m that p int, the sec nd user will
bec me the registered wner f the bicycle
and by that they gain all c nsumer rights and
p ssessi n f the eventual warranty claims.
7
F r this reas n, we are ffering a Gl bal Warranty
p licy f r users wh register their bicycle thr ugh
F restal Sync App
Frame warranty: 7 Year
Paint and graphics: 2 Year
EonDrive motor: 2 Year
Aurora battery: 2 Year
Smart Dashboard and Smart Trigger: 2 Year
Other Forestal branded components: 2 Year
N rmally y u will read “lifetime warranty”,
but this is related t the material’s lifetime.
Acc rding t ur research, we c nsider
7 years t be the ptimal lifespan f r
carb n fibre.
Under any circumstances except physical
damage due to the careless use of the bicycle.
We recommend our EonDrive’s maintenance to
be performed at any Forestal-approved
dealer/shop/distributor.
Warranty period of 2 years of use or 300
charging cycles of the battery. After fulfilling
one of this two conditions, warranty will be
considered as expired.
Under any circumstances except physical
damage due to the careless use of the bicycle.
Under any circumstances except physical
damage due to the careless use of the bicycle.
