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Contents

Read the “Pre-Installation” and “Installing the tape drive” sections if you have to install or

replace your Ultrium Generation 2 tape drive. If you have purchased your tape drive pre-

installed in a server, go directly to the operating and troubleshooting information commencing

on page 23.

Pre-Installation

Before you start page 3

Backup software and drivers page 5

Installing the tape drive

Step 1: Check the SCSI connection page 7

Step 2: Check the drive’s SCSI ID page 9

Step 3: Prepare the mounting bay page 11

Step 4: Attach mounting hardware page 13

Step 5: Install the drive page 15

Step 6: Attach power and SCSI cables page 17

Step 7: Secure the drive page 19

Step 8: Verify installation page 21

Using the tape drive

Your Ultrium Generation 2 tape drive page 23

Use the correct media page 25

Optimizing performance page 27

Troubleshooting page 29

Understanding the LEDs page 33

Problems with cartridges page 36

gen2 internal oem.fm Page 1 Thursday, February 13, 2003 3:03 PM

February 2003

This document was produced for your tape drive or library vendor by Hewlett-Packard.

The information contained in this document is subject to change without notice.

This document contains proprietary information which is protected by copyright. All rights are

reserved. No part of this document may be photocopied, reproduced or translated to another

language without the prior written consent of Hewlett-Packard Limited.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or

consequential damages (including lost profits) in connection with the furnishing, performance,

or use of this material whether based on warranty, contract, or other legal theory.

Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are U.S. trademarks of HP, IBM

and Seagate.

Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390;

5,506,580; held by Hi/fn, Inc.

Windows is a U.S. registered trademark of Microsoft Corp.

UNIX is a registered trademark of X/Open Company in the U.S. and other countries.

Product Details

Write your tape drive details here so you can find them easily if you need them. The model name is on the

front of the drive and the product and serial numbers are on a label on the top of the drive.

Model (type of drive):

Model (number):

Serial (number):

Date purchased/installed:

SCSI ID:

gen2 internal oem.fm Page 2 Thursday, February 13, 2003 3:03 PM

Before you start

Ultrium Generation 2 tape drives are high performance Ultra 3 SCSI devices designed to

operate on a low voltage differential SCSI bus (LVDS). The tape drive is installed into a spare

drive bay in your server. To get optimum performance from your tape drive you need a SCSI

bus that can transfer data at a rate that supports the tape drive’s maximum burst transfer

speed of 160 MB/second. We recommend an Ultra 3 (160) or Ultra 4 (320) SCSI bus.

Before starting to install your tape drive, you should consider the following:

How do I connect the tape drive to my server’s SCSI bus?

Your tape drive is attached to the SCSI bus of the host server via a spare connection on the

internal SCSI ribbon cable. The cable must be terminated, see “Where should the SCSI

terminator be?” on page 17.

Server connection

You will need a properly installed and configured SCSI host bus adapter (HBA) or a built-in

SCSI controller on your server. For optimum performance your tape drive should only be

connected to an Ultra 3 (160) or Ultra 4 (320) host bus adapter or SCSI controller using a

correctly terminated, LVDS-compatible ribbon cable with a spare 68-pin, high density (HD),

wide SCSI connector. We recommend that the drive is the only device on the SCSI bus. Do not

attach the drive to the same SCSI bus as your disk drive or RAID controller.

See also Table 1, “supported SCSI bus types,” on page 7.

What are the mounting requirements for the tape drive?

Mounting bay

You need one industry standard, 5¼-inch, full-height bay in which to install the Ultrium

Generation 2 tape drive. Power requirements are:

Mounting hardware

For many servers, no mounting tray or rails are required. Devices simply slide into the

computer’s chassis and are fixed with screws. Other servers have built-in trays or rails.

Some servers require a special mounting tray or rails to fix the drive into the empty bay. If this

is the case with your system, you will have to order these accessories from the computer

manufacturer before you can install the tape drive. Mounting hardware for HP servers may be

ordered separately through your tape drive supplier. (Not all HP servers require rails. Some

have a built-in mounting tray.)

Airflow requirements

The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute

or 10.08 m3/hour) of air through the tape drive.

Voltage Typical Current Maximum Current

5 V 3.2 A 6.3 A

12 V 0.7 A 2.75 A

gen2 internal oem.fm Page 3 Thursday, February 13, 2003 3:03 PM

Ensure that all fans in your server are in place and operational, and make sure that empty

bays have the appropriate blanking plates installed so that airflow is maintained.

Do I need additional items for installation?

• If you do not have a spare, suitably rated SCSI connector on your server, a new HBA (also

known as a SCSI card) will be required. You will need to purchase and install the new HBA

into an unused, 64-bit PCI expansion slot within your server before installing your tape drive.

Full installation instructions and all necessary cables and mounting hardware are normally

provided with the HBA.

• You may also need mounting hardware. See “What are the mounting requirements for the

tape drive?” on page 3.

gen2 internal oem.fm Page 4 Thursday, February 13, 2003 3:03 PM

Backup software and drivers

Backup software

For optimum performance it is important to use a backup application that is appropriate for

your system’s configuration. In a direct attach configuration, where the tape drive is attached

to a standalone server, you can use backup software that is designed for a single server

environment. In network configurations you will need backup software that supports enterprise

environments. HP, Veritas, Legato and Computer Associates all provide suitable products.

Further details about these products can be found on the software vendor’s web site.

Make sure you have a backup application that supports Ultrium Generation 2 tape drives and

download any upgrades or patches, if required.

Drivers

Windows users

Before you install the tape drive, download the driver from the manufacturer’s web site. Refer

to the accompanying README file for specific installation instructions for Windows NT and

Windows 2000/XP drivers. This will tell you whether you need to install the driver before or

after installing the tape drive.

UNIX users

The recommended backup applications use the operating system’s standard, built-in device

drivers. To upgrade drivers we recommend that you patch to the latest version of the operating

system or configure device files.

IA64 users

If you are installing on IA64, check the manufacturer’s web site for the latest information on

the availability of backup application upgrades and drivers.

gen2 internal oem.fm Page 5 Thursday, February 13, 2003 3:03 PM

Figure 1: checking the SCSI connection

SCSI ribbon

cable

68-pin internal

LVD/SE connector

SCSI HBA

SCSI ribbon

cable

50-pin internal SE

connector

(Do not use)

68-pin internal

SE connector

(Do not use)

tape drive

The example shows an

Adaptec 29160 HBA

gen2 internal oem.fm Page 6 Thursday, February 13, 2003 3:03 PM

Step 1: Check the SCSI connection

Use the following questions to help you check your SCSI connection. If you answer ‘Yes’ to all

these questions, you are ready to install your tape drive. If you answer ‘No’, you will probably

need to purchase and install additional items.

table 1: supported SCSI bus types

SCSI Bus Type Transfer Speed Supported

Ultra 3 (160) LVD Up to 160 MB/s Yes. This is the recommended configuration.

Ultra 4 (320) LVD Up to 320 MB/s Yes. This is the recommended configuration for more

than one drive per bus.

Ultra 2 LVD Up to 80 MB/s Yes, but this will not provide optimum performance.

Single-ended, wide Up to 40 MB/s Yes, but this is not recommended as it will severely

restrict performance.

Do not connect to a narrow SCSI bus.

High Voltage

Differential

Up to 40 MB/s No. The drive will not work and you may damage

the drive or controller

1Is there a spare SCSI port on

the server’s internal SCSI

bus?

3Will the drive be the only

device on the bus? This is the

recommended configuration.

Do not connect to a RAID

controller channel. This is for

disk drives only.

2Are the SCSI ribbon cable

and HBA card rated at Ultra

3 (160) or Ultra 4 (320)?

(Make sure the ribbon cable

is terminated. See page 19.)

If you have a spare PCI slot, install a

new Ultra 160 HBA to provide a

dedicated SCSI bus. If you have to

configure more than one drive on the

same bus, install an Ultra 4 (320)

HBA.

Performance may be impaired. See

table below. Consider replacing

your card with one of the

recommended HBAs.

Purchase and install one of the

recommended HBAs into an unused

64-bit PCI expansion slot. (The HBA

can also be installed in a 32-bit PCI

expansion slot, but performance may

be degraded.)

No?

Yes?

No?

gen2 internal oem.fm Page 7 Thursday, February 13, 2003 3:03 PM

Figure 2: checking the SCSI ID

(Default)

Example SCSI IDs

gen2 internal oem.fm Page 8 Thursday, February 13, 2003 3:03 PM

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