1110
Frequently Asked Questions
Can I share with family and friends?
Yes! You can share access to all Geeni devices— cameras,
plugs, bulbs, doorbells, etc.— with family & friends. In the
Geeni app, press the “Profile” button and click on “Device
Sharing” to give or revoke sharing permissions. In order to
share, the other user should have already downloaded the
Geeni app and registered an account.
How much footage can the camera record?
An optional microSD card is required to record footage.
Depending on video quality, your smart camera will use
around 2GB of storage a day, so a 32GB card can provide
weeks of continuous video. As the card fills up, the oldest
footage will automatically be replaced by new video, so you
don’t have to ever worry about running out of
storage space.
My Geeni device has a funny name. How do I rename it?
From your main device list, click on one of the devices you
want to rename, press the “•••” button on the top right for
advanced settings, and click Modify Device Name (or Modify
Group Name, if applicable). You’ll then be able to choose a
more familiar name.
The device appears offline or unreachable, what should I do?
Check the camera button and make sure that it’s switched
ON. The camera requires an “always-on” power supply to
operate properly. Make sure your Wi-Fi router is online and
in range. Make sure you have the latest Geeni functionality by
clicking “Check for firmware update” in your device settings.
What’s the Wireless Range?
The range of your home Wi-Fi is heavily dependent on your
home router and the conditions of the room. Check with your
router specifications for exact range data.
If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use
them remotely.
Questions. Troubleshooting. NoticesConnect (QR Code Mode)
Indicator Light:
By default, the camera
lights up to show it’s on.
Switch “Indicator Light” off
to hide the light.
Flip:
If you mount your camera
upside down, toggling the
“Flip” function will rotate
the image so that it’s right
side up.
Time Watermark:
Turn the time watermark
on to always see a time
stamp of when video is
taking place.
Motion Detection:
When turned on, you’ll
receive notifications to
your phone whenever the
camera senses motion.
Press to turn Motion
Detection off or set how
sensitive you want it to be.
Format SD Card:
Press to erase your
microSD Card.
