Geidea mada Manuale utente
1|PagemadaUserGuidev1.04
mada
User Guide
TABLEOFCONTENTS
1.NUMBERKEYPAD2
2.OPERATOR’sTRANSACTIONS3
2.1 PURCHASE3
2.2 PURCHASEWITHCASHBACK3
2.3 PURCHASEWITHCONTACTLESS5
2.4 REVERSAL9
2.5 ADVICE11
2.6 CASHADVANCE13
2.7 AUTHORIZATION15
2.8 REFUND17
3.SUPERVISIOROPERATIONS19
3.1 DUPLICATECOPY19
3.2 RECONCILIATION20
3.3 SNAPSHOTTOTAL22
3.4 RUNNINGTOTAL23
3.5 HISTORYMENU24
3.6 CHANGEPASSWORD24
3.7 TERMINALINFO25
3.8 PAPERREQUEST25
4.RETRIEVALREFERENCENUMBER25
5.TURNON/OFFPROCEDURE26
6.RECEIPTPAPERINSTALLATION27
7.GENERALTROUBLESHOOTINGGUIDE27
8.T1000GPRSCOMMUNICATIONSPROBLEM28
9.RESPONSECODE30
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1. NUMBER KEYPAD USAGE
CANCEL KEY for CANCEL the Transaction Or EXITING MENU.
CLEAR KEY is used to clear wrongly entered data.
ENTER KEY is used for performing a Transaction or ENTERING MENU.
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2. OPERATOR’S TRANSACTIONS
2.1 PURCHASE
A data capture transaction that debits a card holder's account in exchange for goods
or services.
PROCEDURE - 1
Swipe/Insert Card directly into terminal at idle screen to perform the transaction.
PROCEDURE - 2
1. Select “PURCHASE” from mada menu.
2. At this Screen, you can either “Swipe/Insert card” or User can
press “ENTER” key to perform manual entry.
Example: mada Card
3. If “ENTER” key pressed, it will ask for “CARD NUMBER” to
enter it in terminal key pad
Example: 476173004430010
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4. Then it will ask for “EXPIRY DATE” of customer’s card. Enter
the “EXPIRY DATE” as same as specified in card but without “/”
Example: 1218
5. Enter the “PURCHASE AMOUNT” and then press “ENTER
KEY”
Example: SAR 50.00
6. At this screen ask customer to enter his/her secret “PIN
NUMBER” and then press “ENTER” to finish the Transaction.
Example: 1234
7. When the transaction gets completed, the receipt will be printed
in terminal as below.
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Sample Receipt:
2.2 PURCHASE WITH CASH BACK
A purchase transaction where the amount of the transaction represents both the value
of the goods (or services) and of a cash amount requested by the Card holder. The
amount of the cash portion is identified in the transaction data as a separate item. This
service is available only for local “mada cards“.
PROCEDURE - 1
Insert Card directly into the Terminal when the Terminal is at Idle Screen to perform
the transaction.
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PROCEDURE - 2
1. Select “PURCHASE” from mada menu.
2. For “PURCHASE WITH CASHBACK” you must “INSERT” the
CARD into the Terminal and note that CARD SWIPE is not
allowed.
Example: mada card
3. Enter the “PURCHASE AMOUNT” and then press
“ENTER”
Example: SAR500.00
4. If Customer needs “CASHBACK” Amount, Enter the
PURCHASE AMOUNT” and press “ENTER” then give the
“CASHBACK AMOUNT”.
Example: SAR100.00
5. At this screen ask customer to enter his/her Secret “PIN
NUMBER” and then Press “ENTER” to complete the
transaction.
Example: 1234
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6. Once the transaction gets completed, the Receipt for that
transaction will be printed in Terminal.
Receipt:
2.3 PURCHASE WITH CONTACTLESS CARD
A data capture transaction that debits a card holder's account in exchange for goods
or services. For Contactless Card, Amount should be greater than 1 SAR and should
be less than a limited amount defined by TMS ( configuration file of the host ) .
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PROCEDURE - I
1. Tap the Contactless card over the terminal screen to perform
transaction.
PROCEDURE – II
1. Select “PURCHASE” from mada menu and input Purchase
Amount using number key and then Press “ENTER”
Example: SAR 50.00
2. Then Swipe/Insert/Float Card into the Terminal.
Example: mada Card
3. Once the transaction is completed, Terminal will print receipt
for the Transaction.
Receipt
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2.4 REVERSAL
Reversal can only be done for the last purchase of transaction within 60 seconds. A
Reversal advice shall be used to null, if the effects of a previous financial or
authorization transaction. mada expects to receive a Reversal advice from the
terminal when a transaction does not complete successfully.
1. Select “REVERSAL” from mada menu.
2. Enter “Merchant Passcode” and then press “ENTER”
Example: 1234
3. Once transaction gets completed, receipt will be printed.
Receipt
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2.5 ADVICE
Follow-up to an approved pre-authorization purchase transaction. It is initiated after
the Cardholder received the purchased goods or services. The amount entered in this
transaction supersedes that entered in the pre-authorization purchase.
1. Select “ADVICE” from mada menu.
2. “Swipe/Insert” the Card into the Terminal.
Example: VISA Card
3. Instead of Inserting Card and if “ENTER KEY” is Pressed, it will
ask for Card Number. Enter Card Number manually, and then
press “ENTER”
Example: 476173053430010
4. At this screen you have to enter the “EXPIRY DATE” of
Customer’s Card as below without “/” and press “ENTER”
Example: 1218
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