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User manual
trio
Trio .User manual
Welcome
2
Welcome
Welcome to your new Trio. You’ve taken that all important rst step
towards complete control of your home energy use.
Your Trio will help you manage and visualise your energy – helping you
on the way to optimum efciency and maximum cost savings.
In this document you’ll nd everything you need to quickly and
simply set up and start using your display. You’ll also nd out more
information about how the display works, how it can help you and
how you can identify ways to save energy (and money).
Safety notice
j Do not t rechargeable batteries
j Keep the Trio away from water and other liquids. Clean only
with a dry, soft cloth. If any components appear damaged or
faulty, please contact your energy provider
L For use in a dry, indoor environment only
j It is not necessary for you to connect or disconnect any cabling
or access your electricity meter
N To protect the environment, these products and any batteries
must be disposed of safely at the end of their life. Please take to
a recycling centre for safe disposal
MRoHS compliant
O CE approved
j Please only use the power supply provided
Trio .User manual
Contents
3
Contents
Welcome
Your Trio Display
What’s in the box? 4
Powering the Display 4
Energy display overview 5
What does it mean?
See what you’re using 6
What is a kWh? 6
How can I use less? 7
What is normal? 7
Getting started
Meter connection 8
Connection established 8
Home Screen
Overview 9
Now screen 11
Electricity (left) 12
Gas (right) 13
Today screen 14
Prepayment screen 15
Single fuel mode (credit) 16
Single fuel mode (prepay) 17
Quick Access Menu
Overview 18
System status 19
Usage History Screens
Electricity usage history 20
Gas usage history 22
Seasonal adjustment 22
Menu
Overview 23
Electricity usage history 23
Gas usage history 24
Prepay (Prepayment) 24
System status 24
Meter Balance 24
Tariffs 25
Money owed (prepayment) 25
Inbox 26
Meters 26
Support 26
Settings 26
Prepay
Restore supply 27
Top-up (40 / 60-digit codes) 28
Emergency credit 28
Top-up history 29
Low credit alert 29
Messages
Inbox 30
Reading a message 31
Settings
Overview 32
Budget 32
Display 33
Sounds & Alerts 34
Colour theme 34
WiFi network 34
Online setup 34
Advanced 35
Online setup
Introduction 37
Connect to WiFi network 37
Smartphone app
& account registration 38
Troubleshooting
FAQs 39
Status codes
Technical specifications
Trio Display 41
Trio .User manual
Your Trio Display
4
Your Trio Display
What’s in the box?
Your Trio package contains the following items:
• Trio Energy Display
• Display stand
• Micro-USB power supply
Powering the Display
Your Trio Display can be powered using the supplied power supply
or with 3 x AAA (R03, LR03) non-recharchable batteries.
Do not use any other power supply with this Display. The supplied
power supply is not suitable for use with any other USB device.
It is not recommended to use batteries for a prolonged period.
To replace batteries, slide the stand downwards and then pull it
away. Insert the batteries, as marked on the inside case. Re-attach
the stand and the Display will show the battery symbol oat the
top of the screen.
Do not use rechargeable batteries in this Display.
Trio .User manual
Your Trio Display
5
Energy display overview
Now
Electricity
being used now 30 minute average
Gas
0.26/hr £0.05 /hr
Today
Home
Prepay
14:37
(1) The screen on the Trio Display
is touch-sensitive - you only need
to lightly touch it to interact with
the screens.
(2) The banner bar allows you to check
the smart meter(s) signal strength,
battery status (if applicable) and
alerts you to any problems.
(3) Touch the t to show the Quick
Access menu, when on the Home
screen; or to return to the Home
screen when you are on any
other screen.
(4) Touch to change to Now, Today and
Prepay tabs.
(5) Press kto return to the
previous screen.
(6) The LED at the bottom of the
Display shows your electricity usage
(GREEN for low, AMBER for medium
or RED for high).
(7) Press the i to show the
main menu.
(8) Touch here to switch units. (£ to kW
or kW to £)
1
3 75
6
4
2
8
Trio .User manual
What does it mean?
6
What does it mean?
See what you’re using
Your Trio Display makes your electricity and gas consumption visible,
taking the guesswork out of understanding how much your home
uses - both right now and historically.
What is a kWh?
Electrical and gas energy consumption is measured in kWh (kilowatt
hours) - traditionally known as 'units'.
As items within the home consume energy during the day, the kWh
total increases.
A kW (or kilowatt) is the rate at which energy is being consumed, so
using 1.5kW for 1 hour would result in 1.5kWh of energy consumed.
It’s about now ...
In the same way your car shows how fast your car is travelling, the
electricity speedometer on the left of the Home screen shows how
much electricity your home is consuming now.
Similarly, the ame shows you how much gas has been consumed
within the past 30 minutes.
The electricity speedometer is updated every few seconds and the
gas ame every 30 minutes.
To make it even easier to understand the hourly rates of
consumption can show the rate of consumption in cost (£) and
energy or power (kW).
For example, if the Display says £0.15 for the rate of electricity
consumption, then this means that if the rate remained the same it
would cost 15p for the next hour.
Trio .User manual
What does it mean?
7
Less is more
The lower the hourly rate of consumption, the less it will cost and the
more you can save.
It is typical of a medium sized house to use around 250Wh or 4p per
hour of electricity - so see how low you can get the speedometer.
1 Watt of electricity running 24 hours a day costs around £1.30 a year.
At bed time, if your energy display is reading 200W, this is costing
you appropriately £280 a year. If you could reduce it by 50W, you
would save over £65.
The gas ame should be off when your boiler and cooker have not
been used for 30 minutes.
How can I use less?
Look for appliances around the home that are not always being
used and can be switched off.
Often it’s items such as a games console, sound system or even a
clock radio in the spare room. Experiment with switching appliances
off and see what affect that has on the speedometer.
Other ways to save include having less water in the kettle (only boil
what you intend to use), lowering the temperature on the washing
machine or raising the temperature of the freezer (-18C is cold enough).
What is normal?
Don’t worry if now and again the usage is high - this can be normal.
The image below shows where the electricity speedometer will
typically be when using certain appliances. *
*Depending on your smart meter, the maximum rate of consumption
the dial can show can be adjusted. See 'Advanced' on page 26
Evening time
Boiling a kettle
Typical ‘base load’
Trio .User manual
Getting started
8
Getting started
Meter connection
Each time the Display is turned on it will show Connecting to smart
meter... for up to 5 minutes while the Display connects to the smart
meter(s) in your home.
If the screen shows Lost Network, then you may need to move the
Display closer to your smart meter(s) to re-establish the connection.
Connection established
Once your Display has successfully established a connection to your
smart meter(s), your Trio will show the current consumption for
electricity and recent gas usage.
If your Display loses connection to the smart meter(s), then it
will show the alert above. Try moving the Trio closer to the smart
meter(s) to re-connect.
Trio .User manual
Home Screen
9
Home Screen
Overview
The Home screen is broken down into two or three tabs, depending
on whether you have electricity or gas in credit or pre-payment mode.
When your Trio is powered on, it will automatically show the Home
screen once connected to the smart meter(s).
You can also, at any time, press t on the Display to return to the
Home screen.
Pressing t whilst on the screen will then show the Quick
Access screen.
Touch Now, Today or Prepay (when in prepay mode) to switch
between the tabs. The prepay tab is only shown when one or more
of the meters is in prepay mode.
When you next return to the Home screen from other screens, the
previously selected tab will automatically be shown.
Trio .User manual
Home Screen
10
The banner bar allows you to check the smart meter(s) signal strength
l, battery status, if on batteries n, and alert you to problems j.
Meter network signal strength OK (normal condition for the Display)
Meter network lost and showing the alert symbol (the alert
symbol can be shown for multiple reasons- see System Status for
more details).
The battery symbol is shown when on battery power (Home
screen only).
The message icon appears when the Display has any new messages
(Home screen only)
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