Grandstream Networks RingCentral GRP260X Manuale utente

Grandstream Networks, Inc.

Configuration Guide:

GRP260X For RingCentral MVP

Table of Contents

Revision History 3!

GRP260X and RingCentral Software Versions 3!

Overview 4!

Features Supported by GRP260X Series 4!

Configuration – RingCentral Web Portal 5!

Add a RingCentral MVP User 5!

Add a GRP260X Device 5!

Get SIP Settings for Manual Provisioning 5!

Manual Provison GRP260X via Web Interface 6!

Unlock and Reset GRP260X 7!

Perform a Factory Reset via LCD 7!

Firmware Upgrade 11!

Revision History

Version

Date

Author

Change

1.0

02/17/2023

Cindy Li

Created document

GRP260X and RingCentral Software Versions

Equipment

Software Version

Grandstream (Device

Under Test)

GRP260X

1.0.3.70 and any maintenance

releases

RingCentral

MVP

Overview

This document outlines the configuration best practices for Grandstream GRP260X as a BYOD generic SIP

phone on RingCentral MVP platform. tekVizion has validated SIP interoperbility of Grandstream GRP260X

with RingCentral. Customers are advised to check Grandstream website for GRP260X documentation. Here is

the link to GRP260X Administration Guide.

Features Supported by GRP260X Series

Below are telephony features on Grandstream GRP260X that have been validated on RingCentral MVP.

• Registration and Provision

• Make and Receive Calls

• Inbound and Outbound Call Identification

• Call Hold and Retrieval

• DND

• Call Waiting

• Call Forward Always

• Call Forward No Answer

• Call Forward Busy

• Blind/Cold Transfer

• Consultative/Warm Transfer

• 3-party Conference

• Voicemail

• Call History

• Company Directory

• Speed dial

• Call Flip

• Call Return

• Caller ID Block

• Calling Ring Groups

• Directed Call Pickup

• Call Recording

• Auto Receptionist IVR

• Call Park/Retrieve

• Secure Voice (TLS and SRTP)

Configuration – RingCentral Web Portal

This section describes the configuration needed on RingCentral MVP portal for Granstream GRP260X manual

provision. A valid RingCentral administrator account is required to accomplish these tasks.

Add a RingCentral MVP User

RingCentral MVP users are created in order to log in RingCentral clients on desktop or mobile, it can also be

assigned to SIP devices. Please follow the instructions of RingCentral document below to add a new user with

extension:

Add MVP User with Extensions in Admin Portal

Add a GRP260X Device

Once a user and extension has been added in the system, please follow the instructions below to add your

GRP260X phone.

Add Your GRP260X Device

Get SIP Settings for Manual Provisioning

Get SIP Settings for Manual Configuration

1. Go to the Admin Portal and sign in.

2. Go to Phone System

Phones & Devices

User Phones

3. Select Existing Phone

If you don’t have this under your User Phones list, you can add one by clicking Add Device

4. Click Set Up and Provision

5. Click Set up manually using SIP

Select the Yes – The device must support Transport Protocol version TLS 1.2 radio button.

Note: It is recommended to use TLS 1.2 for enhanced network security.

From Outbound Proxy drop down list, select a proxy according to the location of your device (ex:

sip10.ringcentral.com:5096)

Figure 1 : SIP Settings in RingCentral Portal

Note on Paging: Currently GRP260X is not supported by RingCentral to receive paging as a user phone. In

order for GRP260X to receive paging, users need to create a paging device on RingCentral admin portal under

Phone System à Phones & Devices à Paging Devices. Then use the provided SIP information to register

GRP260x.

Manual Provison GRP260X via Web Interface

This section describes manual configuration steps on Grandstream GRP260X using SIP settings populated on

RingCentral portal (shown in Figure 1).

By default, GRP260X has DHCP enabled. If the router that the phone is connected to does not support DHCP,

you can configure static IP manually. Please find GRP260X’s IP address by navigating on phone’s LCD using

keypad: Menu à Status à Network Status à Ethernet.

Unlock and Reset GRP260X

1. Please ensure that your GRP260X device is unlocked: If your phone / device was purchased from a

previous service provider, please ensure that it is unlocked before it can be registered / provisioned. If you

need help, please contact your previous service provider.

2. Factory reset the phone: By doing a factory reset, any previous settings / configurations that could

possibly conflict with the manual provisioning settings will be removed.

Perform a Factory Reset via LCD

1. Press the round MENU button to bring up the keypad configuration menu.

2. Navigate to Menu option 8 - Factory Reset.

3. Press the round MENU button.

4. A warning window will pop out to make sure a reset is requested and confirmed.

5. Press the “Yes” Softkey to confirm and the phone will reboot, or “No” Softkey to cancel the Reset.

Once the GRP260X boots up, enter the phone’s IP address in the browser’s address bar (https://ip-address)

and input phone’s username and password displayed in the phone’s LCD screen and click Login.

Figure 2 : Login details

Phone prompts to update with New Password. Enter a New Password and Confirm Password. Click Modify.

Figure 3 : Login details - (Cont.)

• Navigate to Accounts à Accounts à Account 1

• Under Account 1 à General Settings, ensure below parameters are set.

1. Account Active: Check

2. Account Name: Enter Account Name of your choice. Here, Grandstream Two is used

3. SIP Server: sip.ringcentral.com:5060

4. Outbound Proxy: sip10.ringcentral.com:5096

5. SIP User ID: RingCentral Phone Number

6. SIP Authentication ID: Provide the SIP Authentication ID

7. SIP Authentication Password: Provide the SIP Authentication Password

8. NAT Traversal: No

9. Click Save and Apply

Figure 4 : General Settings

Figure 5 : General Settings (Cont.)

• Under Account 1 à SIP Settings, ensure below parameters are set.

1. SIP Registration: Checked

2. SIP Transport: TLS/TCP

3. SIP URI Scheme When Using TLS: sip

4. Click Save and Apply

Figure 6 : SIP Settings – (Cont.)

• Under Account 1 à Codec Settings, ensure below parameters are set.

1. SRTP Mode: Enabled and Forced

2. SRTP Key Length: AES 128&256 bit

3. Click Save and Apply

Figure 7 : Codec Settings

• Under Account 1 à Feature Codes, ensure below parameters are set.

1. Enable Local Call Features: Unchecked

2. Click Save and Apply

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