Handpoint Hi5 Manuale utente

Standalone Hi5 Card Reader

User Guide

Hi5 card reader User Guide 
CONTENTS 
Quick Getting Started Guide 3............................................................................
1. What’s in the Box? 3...................................................................................
2. Getting to Know Your Hi5 card reader 4............................................................
3. Get Started 6...........................................................................................
4. How it Works 8.........................................................................................
Hi5 card reader Specifications 9..........................................................................
1. Hardware Technical Specification 9.................................................................
2. Terminal Software and Configurations 9...........................................................
3. Security 10..............................................................................................
Hi5 card reader User Guide 10............................................................................
1. Transactions 10.........................................................................................
1.1. Chip & Pin 10.....................................................................................
1.2. Chip & Signature 11.............................................................................
1.3. Fallback to Magnetic Stripe 11.................................................................
1.4. Magnetic Stripe 12...............................................................................
1.5. Pin Bypass 12.....................................................................................
1.6. Gratuity/Tips 13..................................................................................
1.7. Account Type Selection 14......................................................................
1.8. Cardholder Application Selection 15..........................................................
3. Administration Menu 16...............................................................................
4. View Information 17...................................................................................
6. Updating the Hi5 card reader 18....................................................................
Troubleshooting 19..........................................................................................
1. Troubleshooting issues 19.............................................................................
1.1. Communication Errors 19.......................................................................
1.2. Flash Corruption Errors 19......................................................................
2. Hi5 card reader Messages 20.........................................................................
2.1. Successful Transaction Messages 20...........................................................
2.2. Other Transaction Messages 22................................................................
 !©2019 Handpoint1

4.2.3. Error Transaction Messages 22.................................................................

4.2.2. Updating Messages 25...........................................................................

4.2.3. Administration Messages 27....................................................................

5. Getting Support 28..........................................................................................

6. Glossary 29...................................................................................................

7. FAQs 30.......................................................................................................

1. QUICK GETTING STARTED GUIDE

This guide will help you get to know your Hi5 card reader and make your first transaction as a

standalone payment terminal.

1.1. WHAT’SIN THE BOX?

When you receive the box, check if the Handpoint seal is still intact. It should show you if

someone has opened the box before you. Inside the box you should find your Hi5 card reader

and a USB mini-B connector. Depending on your specification, you may also have included a

regular-sized SIM card.

1.2. GETTING TO KNOW YOUR HI5 CARD READER

Here is your Hi5 card reader from all angles. The table below describes what you see.

Name

Description

Printer paper slot

Receipts print out from here. The printer paper should be inserted

with the paper sticking out of this slot before use.

Clock

Shows the time - hours : minutes : seconds

Charging port

The round port is for battery charging, using the included charger

USB port

The USB cable used for this port is for device programming and

debugging so not relevant for live card transactions

Up/down arrows

Move up and down the menus, then select by pressing the OK

button (see n. 10)

Cancel button

To cancel transactions when applicable, or other actions

NFC Status Lights

These lights indicate the status of a contactless transaction

EMV chip reader

Insert card with the chip into the slot (facing up)

Back button

To erase keyed numbers

OK button

To select or confirm actions

Power button

To turn on and off, hold button down for a couple of seconds and

follow commands

Magnetic stripe

reader

Swipe card with the magnetic stripe facing left

Icons

Here on the screen are icons which show battery life and signal

strength (once your SIM card is inserted and connected)

Device Label

This label provides you with important information about your card

reader such as its serial number (SN) and hardware version (HW ver)

SIM card cover

Remove this cover and you will find the slot to insert your SIM card.

1.3. GET STARTED

To enable the GPRS standalone feature and start a transaction with your Hi5 card reader, you

will need to follow the below steps:

1. Your card reader needs to be set up and activated under your Merchant Account by your

card payment provider. Please confirm with that provider that this has been completed.

2. Insert the SIM card at the back of the device (see #15 in section 1.2). It is a regular size slot

and does not fit micro or nano SIM cards."

3. Press [Power button] to turn on the device and it may prompt you to enter the

date and time settings. Please configure both accurately"(unless it has been pre-configured)."

4. The reader will try to connect automatically to the mobile network using default parameters."

5. Just in case, if the device can’t connect to the mobile network it means that your SIM card

needs specific APN settings or username/password which can be entered manually by clicking:"

""a)"(Up arrow)"

""b) 'Settings'"

""c) 'Mobile network'""

""d) 'Set up a new network'"

6. Once the reader has successfully connected to the mobile network, a signal strength bar

should appear on the top right corner of the device screen (next to the battery sign). If the

signal strength bar isn’t displayed, it unfortunately means the connection to the mobile network

was unsuccessful. So please turn off the device and try again."

7. When the device has successfully connected to the mobile network, you are ready to fetch

the initial update:"

""a) (i)To do that you just need to press"" (OK button) to start the update. "

(ii) Alternatively you can go to the main menu by clicking"" (Up arrow),

'Settings', 'Update card reader'.""

"""

b) Press"(OK button) to initiate download of the correct payment terminal software and

merchant configuration."

8. Once the card reader has downloaded the software and configuration, it should re- start

automatically. If the reader does not re-start automatically and just turns off"after the

downloads, you will need to push"(Power button) to re-start the device and finish the

installation."

9. At this point you should be prompted to enter the first 6 digits of your shared secret. These

6 digits can be numeric from"0 – 9"or"letters"A"–"F. As the keypad on the Hi5 only contains

numbers, in order to enter the alphanumeric characters please use:

[Up arrow] to opt for upper case letter.

"(Key number 2) to enter characters: A, B, C, 2.""

"Press once for "A", twice for “B”, three times for "C" and four times for "2"."

(Key number 3)"to enter characters: D, E, F, 3."

"Press once for “D”, twice for "E", three times for "F" and four times for "4"."

10. Once the first 6 digits of the shared secret have been successfully entered, you will be

asked to create a 4-digit password to protect the refund/reversal menu."This is important to

prevent someone stealing a device and carrying out a refund to their own card.

If your card payment provider managed this process on your behalf, then they will be able to

securely share this password with you."

11. Once the shared secret key and the refund menu password have been entered, the device

is fully set up and ready to start transacting.

Please remember that in order to start a transaction you have to"click""(OK button) before

entering an amount. Alternatively you can also go to the main menu, by selecting"

"(Up arrow) and clicking “Sale".

1.4. HOW IT WORKS

This section shall demonstrate a short version of how the Handpoint solution technically works.

1. Merchant initiates a transaction directly on the Hi5 card reader

2. Customer inserts card and follows the directions on the Hi5 card reader screen

3. The Hi5 card reader sends the encrypted transaction information via GPRS to the

Handpoint gateway in the cloud on Amazon Web Services (AWS).

4. The transaction is processed using the acquirer

5. The Handpoint gateway receives a response from the acquirer and forwards the

encrypted response to the Hi5 card reader

6. The Hi5 card reader reads the response and finalises the transaction.

7. Customer removes card and the merchant provides the customer the receipt, as issued

and printed by the Hi5 card reader. Then, the merchant can also print the merchant

receipt for their records.

GPRS

2. HI5 CARD READER SPECIFICATIONS

Below are the technical specifications of the Hi5 card reader and information about the

software and configurations.

2.1. HARDWARE TECHNICAL SPECIFICATION

2.2. TERMINAL SOFTWARE AND CONFIGURATIONS

Handpoint develops the terminal software as well as the terminal configurations. The

configuration is specific to each merchant and cannot be seen or modified by the user. The

configurations are created by the Handpoint system and remotely pushed to your Hi5 card

reader.

In the case of a critical update, Handpoint can automatically and remotely push the latest

software or configuration version onto your Hi5 card reader.

Section 3.4 shows you how to find which software and configuration versions your Hi5 card

reader has.

Display

320 x 240 px TFT Color LCD

Card readers

Landing type smart card reader, triple track bi-directional

magnetic card reader

Battery

Rechargeable Li-ion 7.4V, 1300 mAh

Connectivity

GPRS, 3G

Certifications

CE, FCC, PCI PTS 3.x, EMV Level 1 Contact, EMV Level 2

Contact, EMV Level 1 Contactless, VISA payWave, MasterCard

Contactless, American Express Expresspay, Discover Zip,

Apple® MFi

Dimensions (LxWxH), mm

172 x 76 x 49

Weight, g

320

Operational temperature

range

-10 °C to +40 °C / 5 to 90% RH

Storage temperature range

-15 °C to +50 °C / 5 to 90% RH

Power Supply

9V through power supply

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