10
How to Replace the Fragrance Filter
To open the Fragrance Filter case, grip the lid and pull rmly.
You may need to inset a thin object between the base and lid
to release the inner hooks. Please take care if using a knife.
Replace fragrance pouch, click lid and base back together
and simply place on top of Hextio body.
Before you call for service, review this list. It may save you time and expense. This list includes
common occurrences that are not the result of defect in workmanship or materials.
Problem – Product will not turn on.
Possible Cause: Is power cord correctly connected to outlet?
Solution: Ensure power cord is properly inserted into Hextio and socket.
Possible Cause: Check remote controller?
Solution: Change / reinstall batteries correctly according to the polarity.
Possible Cause: Check if the voltage of DC adaptor is too low?
Solution: This product should be used with a DC 12V 2.5A adaptor.
Problem – Weak wind volume or noise from the product.
Possible Cause: Check if dust has accumulated in the lter?
Solution: Filter should be replaced at the appropriate time, (approximately every 6 months)
and cleaned regularly.
Problem – The air purifying function does not work well
Possible Cause: Check if indoor air is seriously contaminated?
Solution: Ventilate properly, minimum 30 minutes.
Possible Cause: Check if airow is restricted?
Solution: Make sure there is sucient clearance around the product and that the air inlet and
outlet are not blocked by furniture, curtains etc.
Problem – Strange smell is emitted from the air outlet.
Possible cause: Is this a ‘new product’ smell?
Solution: It may be an antimicrobial smell emitted by the sterilizing module or lters and will
disappear over a short period of operation (1-2 weeks). It is completely harmless to humans
and animals.
Possible cause: Has the unit been used during or shortly after cooking?
Solution: Food odors can permeate into the lter or the sterilizing module. Use only after suf-
cient ventilation.
Possible cause: Has the unit been used where there are heavy emissions of smoke or odors?
Solution: In areas emitting smoke or odors, the performance of the sterilizing module may be
aected. Use only after ventilation.
Caution:
• The Fragrance Filter is designed for use with dried natural owers, herbs and whole
spices, or fragrance liquids / essential oils. Herbs, spices or owers should always
be contained within a pouch or bag, and oils must be transferred onto a felt pad.
• If using oils, it is important not to over saturate the felt pad. 2 ml is the maximum
recommended amount. Exceeding this amount may cause oil to drip down into the
unit and damage it.
Troubleshooting
