© 2019 Copyright HG2 Emergency Lighting. All Rights Reserved
This warranty gives you certain rights and you may also have other
rights that may vary from state to state. This warranty is given only
to the end-use purchaser of the accompanying product (referred
to in this warranty as “this Product”).
Product Registration
HG2 Emergency Lighting warrants Products within the “Warranty
Period” and that have been properly registered. To register this
Product, go to www.hg2lighting.com. Each HG2 product must be
registered within 90 days of purchase.
What Is Covered
HG2 Emergency Lighting warrants to you for the Warranty Period
that there are no defects in the materials and workmanship of this
Product. The “Warranty Period” is a maximum of 5 years (Limited)
from the date of purchase with proof of purchase.
What Is NOT Covered
This warranty is VOID—that is, this Product has no warranty—if (1)
you did not purchase this Product from an authorized HG2 reseller
within the United States, (2) this Product has been serviced,
modified or tampered with by anyone other than an Authorized
Service Representative of HG2 Emergency Lighting (3) the serial
number has been modified, defaced or removed from this Product,
(4) this Product has been abused or purposely damaged, (5)
non-HG2 controllers have been used, (6) this Product has been
transported without the proper preparation and packaging, (7) a
non-certified HG2 Installer performed work on the unit or installed
the unit.
If Your Product Defective
Call 866-468-4569, or if you suspect a defect in materials
or workmanship in this Product, you can report it to a HG2
Emergency Lighting Authorized Service Center. During the
Warranty Period, supply HG2’s representative with a copy of
your dated bill of sale showing that this Product was purchased
within the United States. For the name of HG2 Authorized Dealer
or Distributor call 866-468-4569. After contacting the HG2
Authorized Dealer or Distributor, you may be required to deliver
or send the Product properly packaged, freight prepaid,to the
Authorized Service Center together with a photocopy of your bill
of sale.
What HG2 Will Do
HG2 will evaluate your report of a possible defect to determine
whether a defect exists, and if it does exist, HG2 (or its Authorized
Service Center) will repair this product or (at HG2’s option) replace
Problem
TROUBLESHOOTING
WARRANTY
HG2 Product does not illuminate 1. No power to RPM12 module
2. Power wires reversed
3. Fuse blown
4. Improper ground to chasis
1. Check wiring for loose connection;
check fuse
2. Checking wiring diagram;reverse
power wires
3. Replace fuse
4. Ensure ground wire terminates to
metal chassis ground
External fuse blows
HG2 Product illuminates regardless
of ignition switch postion
Incorrect flash pattern
Flash patterns continually change
1. Power wires shorted
2. Incorrect fuse size
1. RPM12 Module wired to constant
+12v power source
1. Wrong flash pattern is selected
1. RPM12 Module in “Demo Mode”
1. Check wiring connection to RPM12
Module for switched power
1. Select another pattern; see Basic
Operations: Selecting Patterns
1. Exit “Demo Mode”; see Basic
Operations: Demo Mode
1. Check power connections for damaged
or shorted wiring
2. Replace with correct fuse size
Solution
5
WWW.HG2LIGHTING.COM/RETURNS-WARRANTY
this Product with a product that performs the same functions and
performs as well as the original Product. HG2 reserves the right
to supply refurbished or remanufactured replacement products
provided that the replacement products meet the manufacturer’s
specifications for new products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service
HG2 Emergency Lighting Systems are covered by an 5 Year
Limited Warranty. You must contact HG2 Support to first
troubleshoot the issue, and if this Product is deemed inoperable,
then a RMA (Return Merchandise Authorization) will be opened
and sent to you. All RMA shipments must have the RMA number
listed on the box or on a form in the box. Return shipments
without RMA information attached will not be guaranteed.
HG2 Support
Toll-free customer service and technical support is available for
assistance at 866-468-4569. You may access more HG2 support
by going to the HG2 website at: www.hg2lighting.com.
Please keep a record of this Product by completing the online
registry. In response we will send a confirmation of the approved
registered products. Retain this information with your proof
of purchase (bill of sale) in case your Product is lost, stolen, or
requires service.
You may ship this product back to
Attn: Returns
HG2 Emergency Lighting
477 N. Semoran Blvd, Orlando FL, 32807
Important
We recommend that you keep all original packing materials, in the
event that you ship this product.
HG2 Emergency lighthing reserves the right to discontinue,
modify, or upgrade any products it manufactures with design
improvements without prior notice.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER
WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL,
OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESSED OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
PATENT PENDING • U.S. Patents #6,612,726; #6,962,427, #8,480,253 B1
1.0 | 1.5.19
