HME NEXEO HDX Manuale utente
© 2022 HM Electronics, Inc. All rights reserved. iiiiii
CAUTION: As would be the case with any audio device, such as headphones or a headset,
that carries amplied sound to the ears, misuse of such a device or use at excessive vol-
ume levels may cause hearing impairment or loss of hearing. The following safety instruc-
tions must be followed when using the all-in-one headset transceiver. Failure to follow these
safety instructions could result in injury.
Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset transceiver is
used at excessive volume levels. Turn on the all-in-one headset and check the volume prior to use.
The audio volume may be adjusted by using the up / down arrow buttons on the all-in-one headset.
Prolonged use at excessive volume levels over time may sound normal but can be damaging to
The following precautions should be taken to protect your hearing:
• Limit the amount of time you use the all-in-one headset at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
HME cares about the environment. Please consult the laws and regulations within your
municipality regarding the proper disposal of expired or discarded batteries.
See the - Regulatory, Compliance & Safety Guide online under NEXEO | HDX at:
https://www.hme.com/qsr/drive-thru-user-manuals/
© 2022 HM Electronics, Inc. All rights reserved.
iviv
The NEXEO | HDX™ Wireless System is covered by the following US patents:
Additional patents are pending.
Table of Contents
Important Safety and Usage Information ..................................iii
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Chapter 1 - NEXEO | HDX™ Overview ..........................................1
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Chapter 2 - Crew .............................................................................15
Chapter 3 - Drive-Thru ...................................................................17
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Chapter 4 - Message Center .........................................................19
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Chapter 5 - System ..........................................................................24
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Chapter 6 - help ...............................................................................30
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Chapter 7 - AOT ...............................................................................39
also subject to change without notice.
The screenshots used in this guide are only for illustrative purposes. The
a real store or restaurant.
other language translations based upon the original English version.
© 2022 HM Electronics, Inc. All rights reserved. 1
1
NEXEO HDX OVERVIEW
Chapter 1 - NEXEO | HDX™ Overview
for your business needs. This system is designed for but not limited to Quick Service Restaurants
-
-
ciency of your business.
• Base Station: This is the control center for your entire
system. All peripheral devices and connected compo-
nents are controlled from here. Headsets are paired
The Base Station also provides feedback on the status
• Headset
communicate with other employees and customers with-
• Remote Transceiver: This device facilitates wireless
communication between the headsets and the Base Sta-
tion. Up to four Remote Transceivers can be connected
• Battery Charger: This unit allows you to charge up to
four headset batteries at a time and also provides feed-
back on the current condition of each battery docked. Up
to two chargers can be connected to the Base Station.
• Speaker/Microphone -
nal speakers and microphones found in speaker posts
or menu board enclosures typically located in drive-thru
lanes. Speaker posts also contain a microphone which
may be a separate device or a combined speaker/micro-
-
munication between the store and customers at menu
speakers can also be connected to the Base Station.
Fig. 1.1
Fig. 1.2
Fig. 1.3
Fig. 1.4
1 2
3 4
1 2 3 4
BATTERY CHARGER
with POWER SUPPLY
© 2022 HM Electronics, Inc. All rights reserved.
2
The interactive HOME screen provides you with a complete overview of your system at a glance.
status of a feature or component.
in the center of
NEXEO | HDX ™
Fig. 1.5
-
for this indicator to turn green.
-
Note: This indicator
© 2022 HM Electronics, Inc. All rights reserved. 3
1
NEXEO HDX OVERVIEW
Fig. 1.6
Feature Description
Link: checks that the Post and Base Station are communicating
Loop Health: checks that the vehicle detection loop is functioning properly
Speaker/Mic: checks that the speaker mic for this lane is functioning properly
Trac: shows how many conversations are happening now
In Use: shows how many headsets are currently in use
Status:
Status: This tells you whether the transceiver is online or not
Remote Transceiver:
Details: This informs you if the transceiver is functioning properly or otherwise
Battery Status of Ports 1 - 4:
-
on this screen once it is powered up and placed within range
Alert:
Network:
Table 1.1
Tap here to choose an available language.
NEXEO | HDX ™
Tooltips also provide you with information. Tap on
i
to open.
The ACTIVITY Indicator at the bottom
of the HOME screen shows headsets in
use. The example here (in blue) indicates
headset activity; the Order Taker is com-
municating with a drive-thru customer
(two-headed arrow).
© 2022 HM Electronics, Inc. All rights reserved.
4
NEXEO | HDX ™
Fig. 1.7
See chapter 2
See chapter 3
See chapter 4
See chapter 5
See chapter 6
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