HP 11 Manuale

HP Pavilion 11 Notebook PC

HP Pavilion TouchSmart 11 Notebook

HP 215 G1 Notebook PC

Maintenance and Service Guide

Development Company, L.P.

AMD, the AMD Arrow logo, and

combinations thereof, are trademarks of

Advanced Micro Devices, Inc. Bluetooth is

a trademark owned by its proprietor and

used by Hewlett-Packard Company under

license. Microsoft and Windows are U.S.

registered trademarks of the Microsoft

group of companies. SD Logo is a

trademark of its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Product notice

This guide describes features that are

common to most models. Some features

may not be available on your computer.

Not all features are available in all editions

of Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take

full advantage of Windows 8 functionality.

See for http://www.microsoft.com details.

This computer may require upgraded and/

or separately purchased hardware and/or a

DVD drive to install the Windows 7 software

and take full advantage of Windows 7

functionality. See

http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

First Edition: November 2013

Document Part Number: 742265-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures

for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and

replacement procedures for Authorized Service Provider only parts," can damage the computer or

void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,

flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device

and the AC adapter comply with the user-accessible surface temperature limits defined by

the International Standard for Safety of Information Technology Equipment (IEC 60950).

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Display .................................................................................................................................................. 6

Buttons and speakers ........................................................................................................................... 7

Keys ..................................................................................................................................................... 8

Lights .................................................................................................................................................... 9

TouchPad ........................................................................................................................................... 10

Left side .............................................................................................................................................. 11

Right side ........................................................................................................................................... 12

Bottom ................................................................................................................................................ 13

Labels ................................................................................................................................................. 13

3 Illustrated parts catalog ............................................................................................................................... 15

Computer major components ............................................................................................................. 15

Display assembly subcomponents ..................................................................................................... 19

Mass storage devices ......................................................................................................................... 20

Miscellaneous parts ............................................................................................................................ 21

Sequential part number listing ............................................................................................................ 21

4 Removal and replacement procedures preliminary requirements ........................................................... 27

Tools required .................................................................................................................................... 27

Service considerations ....................................................................................................................... 27

Plastic parts ....................................................................................................................... 27

Cables and connectors ...................................................................................................... 28

Drive handling .................................................................................................................... 28

Grounding guidelines ......................................................................................................................... 29

Electrostatic discharge damage ......................................................................................... 29

Packaging and transporting guidelines ............................................................. 30

Workstation guidelines ..................................................................... 30

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 32

Component replacement procedures ................................................................................................. 32

Battery ............................................................................................................................... 33

Service door ....................................................................................................................... 34

Hard drive .......................................................................................................................... 35

vii

WLAN module .................................................................................................................... 37

Memory module ................................................................................................................. 39

6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 40

Component replacement procedures ................................................................................................. 40

RTC battery ....................................................................................................................... 40

Display panel ..................................................................................................................... 42

Display assembly ............................................................................................................... 46

Display assembly subcomponents .................................................................................... 49

Power connector cable ...................................................................................................... 52

Bottom cover ...................................................................................................................... 54

Power button board ........................................................................................................... 56

TouchPad button board ..................................................................................................... 58

Media card reader board ................................................................................................... 60

Fan ..................................................................................................................................... 61

Monitor connector board .................................................................................................... 62

System board ..................................................................................................................... 63

Heat sink ............................................................................................................................ 65

Speakers ............................................................................................................................ 67

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 69

Starting Setup Utility (BIOS) ............................................................................................................... 69

Updating the BIOS ............................................................................................................................. 69

Determining the BIOS version ........................................................................................... 69

Downloading a BIOS update ............................................................................................. 70

Downloading a Windows 8.1 BIOS update ....................................................... 70

Downloading a Windows 7 BIOS update .......................................................... 71

Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 71

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 72

8 Specifications ................................................................................................................................................ 73

Computer specifications ..................................................................................................................... 73

Hard drive specifications .................................................................................................................... 73

9 Windows 7 – Backing up, restoring, and recovering ................................................................................ 75

Creating backups ............................................................................................................................... 75

Creating recovery media to recover the original system .................................................... 75

What you need to know ..................................................................................... 75

Creating the recovery media ............................................................ 76

Creating system restore points .......................................................................................... 76

viii

What you need to know ..................................................................................... 76

Creating a system restore point ........................................................................ 76

Backing up system and personal information .................................................................... 76

Tips for a successful backup ............................................................................. 77

What you need to know ..................................................................................... 77

Creating a backup using Windows Backup and Restore .................................. 77

Restore and recovery ......................................................................................................................... 78

Restoring to a previous system restore point .................................................................... 78

Restoring specific files ....................................................................................................... 78

Restoring specific files using Windows Backup and Restore ............................ 78

Recovering the original system using HP Recovery Manager ........................................... 78

What you need to know ..................................................................................... 78

Recovering using HP Recovery partition (select models only) ......................... 79

Recovering using the recovery media ............................................................... 79

Changing the computer boot order ................................................... 80

10 Windows 8.1 – Backing up, restoring, and recovering ........................................................................... 81

Creating recovery media and backups ............................................................................................... 81

Creating HP Recovery media ............................................................................................ 81

Restore and recovery ......................................................................................................................... 82

Recovering using HP Recovery Manager .......................................................................... 83

What you need to know ..................................................................................... 83

Using the HP Recovery partition ....................................................................... 83

Using HP Recovery media to recover ............................................................... 84

Changing the computer boot order ................................................................... 84

Removing the HP Recovery partition ................................................................................. 84

11 Power cord set requirements .................................................................................................................... 86

Requirements for all countries ............................................................................................................ 86

Requirements for specific countries and regions ............................................................................... 87

12 Recycling ..................................................................................................................................................... 89

Index ................................................................................................................................................................... 90