HP ENVY Manuale
HP ENVY Notebook (model numbers used:
14-j000 through 14-j099)
Maintenance and Service Guide
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
and Core are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft
and Windows are U.S. registered trademarks of
the Microsoft group of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: September 2015
First Edition: June 2015
Document Part Number: 807023-002
Important Notice about Customer Self-Repair Parts
CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void the warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Display ................................................................................................................................................................... 4
Buttons, speakers, and fingerprint reader ............................................................................................................ 5
Keys ........................................................................................................................................................................ 7
Lights ..................................................................................................................................................................... 8
TouchPad ............................................................................................................................................................... 9
Front ....................................................................................................................................................................... 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 26
Workstation guidelines ................................................................................................... 26
Equipment guidelines ..................................................................................................... 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28
Component replacement procedures ................................................................................................................. 28
Bottom cover ..................................................................................................................................... 28
Hard drive .......................................................................................................................................... 30
WLAN module .................................................................................................................................... 32
vii
Memory module ................................................................................................................................ 34
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 36
Component replacement procedures ................................................................................................................. 36
Front speakers .................................................................................................................................. 36
Battery ............................................................................................................................................... 38
TouchPad board ................................................................................................................................ 39
RTC battery ........................................................................................................................................ 42
Fingerprint reader board ................................................................................................................... 43
Subwoofer ......................................................................................................................................... 46
Fan ..................................................................................................................................................... 47
RJ45 cover ......................................................................................................................................... 49
Security cable slot bracket ................................................................................................................ 51
System board .................................................................................................................................... 52
Heat sink ............................................................................................................................................ 56
Left speaker ...................................................................................................................................... 59
Card reader board ............................................................................................................................. 60
Power connector cable ...................................................................................................................... 61
Display assembly .............................................................................................................................. 62
7 Using Setup Utility (BIOS) – Windows 10 ........................................................................................................ 71
Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating Setup Utility (BIOS) .............................................................................................................................. 71
Determining the BIOS version ........................................................................................................... 72
Downloading a BIOS update .............................................................................................................. 72
Synchronizing a tablet and keyboard (select products only) ............................................................................. 73
8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................................................................................. 74
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75
9 Using Setup Utility (BIOS) – Windows 8 .......................................................................................................... 76
Starting Setup Utility (BIOS) ................................................................................................................................ 76
Updating Setup Utility (BIOS) .............................................................................................................................. 76
Determining the BIOS version ........................................................................................................... 76
Downloading a BIOS update .............................................................................................................. 77
10 Using HP PC Hardware Diagnostics (UEFI) – Windows 8 .................................................................................. 78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 78
viii
11 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 7 .............................................. 79
Starting Setup Utility (BIOS) ................................................................................................................................ 79
Updating the BIOS ................................................................................................................................................ 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 81
12 Specifications ........................................................................................................................................... 82
Computer specifications ...................................................................................................................................... 82
13 Backing up, restoring, and recovering – Windows 10 ..................................................................................... 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select products only) ........................................................................ 84
Using Windows Tools ........................................................................................................................................... 85
Restore and recovery .......................................................................................................................................... 85
Recovering using HP Recovery Manager .......................................................................................... 86
What you need to know before you get started ............................................................ 86
Using the HP Recovery partition (select products only) ................................................ 87
Using HP Recovery media to recover ............................................................................. 87
Changing the computer boot order ................................................................................ 88
Removing the HP Recovery partition (select products only) ......................................... 88
14 Backing up, restoring, and recovering – Windows 8 ...................................................................................... 89
Creating recovery media and backups ................................................................................................................ 89
Creating HP Recovery media (select models only) ........................................................................... 89
Using Windows tools ........................................................................................................................................... 90
Restore and recovery .......................................................................................................................................... 90
Recovering using HP Recovery Manager .......................................................................................... 91
What you need to know before you get started ............................................................ 91
Using the HP Recovery partition (select models only) .................................................. 92
Using HP Recovery media to recover ............................................................................. 92
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select models only) ........................................... 93
15 Backing up, restoring, and recovering – Windows 7 ...................................................................................... 94
Creating backups ................................................................................................................................................. 94
Creating recovery media to recover the original system ................................................................. 94
What you need to know .................................................................................................. 94
Creating the recovery media ........................................................................ 95
ix
Creating system restore points ........................................................................................................ 95
What you need to know .................................................................................................. 95
Creating a system restore point ..................................................................................... 95
Backing up system and personal information .................................................................................. 95
Tips for a successful backup ........................................................................................... 96
What you need to know .................................................................................................. 96
Creating a backup using Windows Backup and Restore ................................................ 96
Restore and recovery .......................................................................................................................................... 97
Restoring to a previous system restore point .................................................................................. 97
Restoring specific files ...................................................................................................................... 97
Restoring specific files using Windows Backup and Restore ......................................... 97
Recovering the original system using HP Recovery Manager .......................................................... 97
What you need to know .................................................................................................. 97
Recovering using HP Recovery partition (select models only) ...................................... 98
Recovering using the recovery media ............................................................................ 98
Changing the computer boot order .............................................................. 98
16 Power cord set requirements .................................................................................................................... 100
Requirements for all countries ......................................................................................................................... 100
Requirements for specific countries and regions ............................................................................................. 101
17 Recycling ................................................................................................................................................ 103
Index ........................................................................................................................................................... 104
x
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