HP OMEN Manuale

OMEN by HP 15 Laptop PC

Maintenance and Service Guide

Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

DisplayPort and the DisplayPort logo are

trademarks owned by the Video Electronics

Standards Association (VESA) in the United

States and other countries. Intel, Core, Optane

and Thunderbolt are trademarks of Intel

Corporation in the U.S. and other countries.

Miracast is a trademark of Wi-Fi Alliance. SDHC,

SDXC, and microSD are trademarks or

registered trademarks of SD-3C LLC. NVIDIA,

Optimus, and GeForce are trademarks and/or

registered trademarks of NVIDIA Corporation in

the U.S. and other countries. Windows is either

a registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

Third Edition: May 2019

First Edition: May 2018

Document Part Number: L31592-003

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

authorized service provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by applicable safety standards.

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

Model numbers: 15-dc1000~15-dc1999, 15t-dc100 ........................................................................................... 1

Model numbers: 15-dc0000~15-dc0999, 15t-dc000 ........................................................................................... 5

2 Getting to know your computer .................................................................................................................... 13

Right side ............................................................................................................................................................. 13

Left side ............................................................................................................................................................... 14

Rear ...................................................................................................................................................................... 15

Display ................................................................................................................................................................. 16

Keyboard area ...................................................................................................................................................... 17

Touchpad ........................................................................................................................................... 17

Lights ................................................................................................................................................. 18

Button ................................................................................................................................................ 19

Special keys ....................................................................................................................................... 20

Bottom ................................................................................................................................................................. 21

Labels ................................................................................................................................................................... 21

3 Illustrated parts catalog .............................................................................................................................. 23

Computer major components .............................................................................................................................. 23

Display assembly subcomponents ...................................................................................................................... 26

Miscellaneous parts ............................................................................................................................................. 27

4 Removal and replacement procedures preliminary requirements .................................................................... 29

Tools required ...................................................................................................................................................... 29

Service considerations ......................................................................................................................................... 29

Plastic parts ....................................................................................................................................... 29

Cables and connectors ...................................................................................................................... 29

Drive handling ................................................................................................................................... 30

Workstation guidelines ..................................................................................................................... 30

Electrostatic discharge information .................................................................................................................... 30

Generating static electricity .............................................................................................................. 31

Preventing electrostatic damage to equipment ............................................................................... 31

Personal grounding methods and equipment .................................................................................. 32

Grounding the work area ................................................................................................................... 32

Recommended materials and equipment ........................................................................................ 32

Packaging and transporting guidelines .............................................................................................................. 33

vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34

Component replacement procedures .................................................................................................................. 34

Preparation for disassembly ............................................................................................................. 34

Base enclosure .................................................................................................................................. 34

Hard drive (HDD) ................................................................................................................................ 37

Solid-state drive (SSD) ...................................................................................................................... 39

Memory modules ............................................................................................................................... 40

WLAN module .................................................................................................................................... 42

6 Removal and replacement procedures for authorized service provider parts .................................................... 44

Component replacement procedures .................................................................................................................. 44

Battery ............................................................................................................................................... 45

Speakers ............................................................................................................................................ 46

Smart card board ............................................................................................................................... 47

Fans ................................................................................................................................................... 48

Power connector cable ...................................................................................................................... 50

Audio board ....................................................................................................................................... 51

USB board .......................................................................................................................................... 52

System board .................................................................................................................................... 53

Heat sink ............................................................................................................................................ 56

Touchpad board ................................................................................................................................. 59

Power button board .......................................................................................................................... 61

Display assembly ............................................................................................................................... 62

Keyboard/top cover ........................................................................................................................... 68

7 Using Setup Utility (BIOS) ............................................................................................................................. 69

Starting Setup Utility (BIOS) ................................................................................................................................ 69

Updating Setup Utility (BIOS) .............................................................................................................................. 69

Determining the BIOS version ........................................................................................................... 69

Downloading a BIOS update .............................................................................................................. 70

8 Using HP PC Hardware Diagnostics ................................................................................................................ 71

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 71

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 72

Installing HP PC Hardware Diagnostics Windows ............................................................................. 72

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73

viii

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 73

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 73

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 74

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74

9 Backing up, restoring, and recovering ........................................................................................................... 76

Backing up information and creating recovery media ........................................................................................ 76

Using Windows tools ......................................................................................................................... 76

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 76

Restoring and recovery ........................................................................................................................................ 77

Restoring, resetting, and refreshing using Windows tools .............................................................. 77

Recovering using HP Recovery media ............................................................................................... 77

Changing the computer boot order ................................................................................................... 77

10 Specications ............................................................................................................................................ 78

11 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 80

12 Recycling .................................................................................................................................................. 82

Index ............................................................................................................................................................. 83