Hughes HX260 Manuale utente

1038056-0001

Revision A

April 10, 2009

HX System

Satellite Router !

Installation Guide

Model: HX260

LLC. No part of this publication may be reproduced in any form or by any means without the written

permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland

20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness

of the material in this document. Hughes Network Systems, LLC shall not be liable for errors

contained herein. The information in this document is subject to change without notice. Hughes

Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,

LLC. All other trademarks are the property of their respective owners.

Revision record

Revision Date of issue Scope

A April 10, 2009 Initial release.

• Understanding safety alert messages

1038056-0001 Revision A iii

Understanding safety alert messages

Safety alert messages call attention to potential safety hazards

and tell you how to avoid them. These messages are identified by

the signal words DANGER, WARNING, CAUTION, or

NOTICE, as illustrated below. To avoid possible property

damage, personal injury, or in some cases possible death, read

and comply with all safety alert messages.

Messages concerning

personal injury

The signal words DANGER, WARNING, and CAUTION

indicate hazards that could result in personal injury or in some

cases death, as explained below. Each of these signal words

indicates the severity of the potential hazard.

Messages concerning

property damage

A NOTICE concerns property damage only.

DANGER

DANGER indicates a potentially hazardous situation which, if not

avoided, will result in death or serious injury.

WARNING

WARNING indicates a potentially hazardous situation which, if

not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a potentially hazardous situation which, if

not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used for advisory messages concerning possible

property damage, product damage or malfunction, data loss, or

other unwanted results—but not personal injury.

• Understanding safety alert messages

iv 1038056-0001 Revision A

Safety symbols The generic safety alert symbol !

calls attention to a potential personal injury hazard. It appears

next to the DANGER, WARNING, and CAUTION signal words

as part of the signal word label. Other symbols may appear next

to DANGER, WARNING, or CAUTION to indicate a specific

type of hazard (for example, fire or electric shock). If other

hazard symbols are used in this document, they are identified in

this section.

Additional symbols This document uses the following hazard symbols:

Indicates a safety message that concerns a potential

electric shock hazard.

Indicates a safety message that concerns a potential

fire hazard.

• Contents

1038056-0001 Revision A v

Contents

Understanding safety alert messages . . . . . . . . . . . . . . . iii

Messages concerning personal injury. . . . . . . . . . . . . . . . . . . . . iii

Messages concerning property damage . . . . . . . . . . . . . . . . . . . iii

Safety symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Additional symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

HX260 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

HX260 features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Multi-star mesh functionality . . . . . . . . . . . . . . . . . . . . . . . . . .3

DVB-S2 compliant outroute rates and ratios . . . . . . . . . . . . . .3

Transmission types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

LNBs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Signal and data interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

HX260 specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Saturated transmitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Linear transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Receiver specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installation and commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .9

Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Chapter 2

Assembling and connecting HX260 hardware . . . . . . .11

Preparing for the installation . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Items required for installation . . . . . . . . . . . . . . . . . . . . . . . .12

Confirming installer laptop and site requirements . . . . . . . . .12

Installer laptop requirements . . . . . . . . . . . . . . . . . . . . . . .12

Remote site requirements . . . . . . . . . . . . . . . . . . . . . . . . . .13

Conducting the site survey . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Connecting the receive and transmit cables . . . . . . . . . . . . . . . .14

Connecting the Ethernet and power cables . . . . . . . . . . . . . . . .15

Serial port interface connections . . . . . . . . . . . . . . . . . . . . . . . .16

Powering up and observing the LEDs . . . . . . . . . . . . . . . . . . . .18

• Contents

vi 1038056-0001 Revision A

Chapter 3

Commissioning the HX260 satellite router . . . . . . . . . .19

Manual commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Manual Commissioning Interface . . . . . . . . . . . . . . . . . . . . .20

Satellite Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

VSAT Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

LAN Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Management Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . .26

Radio Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Selecting LNBs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Selecting transmit radio - saturated . . . . . . . . . . . . . . . .27

Other saturated radio options . . . . . . . . . . . . . . . . . . . . .28

Selecting transmit radio - linear . . . . . . . . . . . . . . . . . . .29

Other linear radio options . . . . . . . . . . . . . . . . . . . . . . . .30

Radio strings for unsupported radios . . . . . . . . . . . . . . .31

Gateway override for allowed inroute symbol rates. . . .31

Error checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Antenna pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Satellite-based commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .34

Uploading the SBC configuration file to the HX260 . . . . . . .34

Commissioning the HX260 . . . . . . . . . . . . . . . . . . . . . . . . . .35

Chapter 4

Completing the installation . . . . . . . . . . . . . . . . . . . . . . .49

Confirming that all files are current . . . . . . . . . . . . . . . . . . . . . .49

Verifying mesh receive capability . . . . . . . . . . . . . . . . . . . . . . .49

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

HX260 Boot Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

MRM Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

MRM Up (Demod not Locked) . . . . . . . . . . . . . . . . . . . . . . .52

MRM Up (Demod Locked) . . . . . . . . . . . . . . . . . . . . . . . . . .52

MRM Receiving Burst Verification . . . . . . . . . . . . . . . . . . . .53

Connecting the HX260 satellite router to a computer . . . . . . . .55

Unable to access enterprise resources . . . . . . . . . . . . . . . . . .55

Printing the System Information page . . . . . . . . . . . . . . . . . . . .56

Creating a shortcut to the System Control Center . . . . . . . . . . .57

Chapter 5

The System Control Center . . . . . . . . . . . . . . . . . . . . . .59

Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .59

System Control Center Home page . . . . . . . . . . . . . . . . . . . . . .61

System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

• Contents

1038056-0001 Revision A vii

Diagnostic Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Receive status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .68

Transmit status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Mesh Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Connectivity Test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Chapter 6

MRM System Control Center. . . . . . . . . . . . . . . . . . . . .81

Accessing the MRM System Control Center . . . . . . . . . . . . . . .81

MRM System Control Center Advanced Menu page . . . . . . . .82

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Health Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Clear Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Volatile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Acquisition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Acquisition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Debug/Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

TD Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

TD Debug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

• Contents

viii 1038056-0001 Revision A

Chapter 7

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

HX260 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

LED appearances during normal operation . . . . . . . . . . . . .100

Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Cannot access the System Control Center . . . . . . . . . . . . . . . .104

Computer is connected directly to the satellite router . . . . .104

Satellite router is connected to an Ethernet device. . . . . . . .105

Cannot access network resources . . . . . . . . . . . . . . . . . . . . . . .105

Accessing the System Control Center . . . . . . . . . . . . . . . . .106

Accessing the MRM System Control Center . . . . . . . . . . . .106

Confirming that the satellite router is commissioned. . . . . .106

Checking the receive signal . . . . . . . . . . . . . . . . . . . . . . . . .106

Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . .106

Checking the transmit signal . . . . . . . . . . . . . . . . . . . . . . . .107

Checking that TCP Acceleration is operational . . . . . . . . . .107

Checking that Web Acceleration is operational . . . . . . . . . .107

Checking system gateway connectivity . . . . . . . . . . . . . . . .108

Checking enterprise network connectivity . . . . . . . . . . . . . .109

Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . .110

Checking for viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Spreading enabled or disabled . . . . . . . . . . . . . . . . . . . . . . . . .111

No browsing issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Hot cable connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Slow transmission speed or intermittent operation . . . . . . . . .115

Appendix A

Verification of PC connectivity. . . . . . . . . . . . . . . . . . .117

Configure site computer to support DHCP . . . . . . . . . . . . . . .117

Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Obtaining an IP address from the HX260 satellite router . . . .125

Appendix B

Updating the satellite router software . . . . . . . . . . . . .129

Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . .129

Configuring the DHCP properties on the installer laptop . . . .130

Updating the fallback.bin file . . . . . . . . . . . . . . . . . . . . . . . . . .130

Troubleshooting the update . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Appendix C

Disabling a Web browser proxy connection . . . . . . . .133

Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

• Contents

1038056-0001 Revision A ix

Firefox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Appendix D

Conforming with standards and directives . . . . . . . . .137

TIA IPoS standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Certifications and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Safety-operating conditions for Canada . . . . . . . . . . . . . . . .138

Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Safety, emission, and immunity standards . . . . . . . . . . . . . .138

Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . .139

FCC part 15 notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

R&TTE notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Material compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

RoHS compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

RoHS compliance with exemptions . . . . . . . . . . . . . . . . . . .141

Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . .143

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

• Contents

x1038056-0001 Revision A

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