IDTECH SmartPIN L100 Manuale utente

ID TECH

10721 Walker Street, Cypress, CA 90630

Voice: (714) 761-6368 Fax: (714) 761-8880

80141505-001

User Manual SmartPIN L100

Rev. H

25 March 2021

Page | 2

ID TECH

10721 Walker Street

Cypress, CA 90630

Voice: (714) 761-6368 Fax: (714) 761-8880

The information contained herein is provided to the user as a convenience. While every effort has been

made to ensure accuracy, ID TECH is not responsible for damages that might occur because of errors or

omissions, including any loss of profit or other commercial damage, nor for any infringements or patents

or other rights of third parties that may result from this information’s use. The specifications described

herein were current at the time of publication but are subject to change at any time without prior

notice.

LIMITED WARRANTY

ID TECH warrants to the original purchaser for a period of 12 months from the date of invoice that this

product is in good working order and free from defects in material and workmanship under normal use

and service. ID TECH’s obligation under this warranty is limited to, at its option, replacing, repairing, or

giving credit for any product that returned to the factory of origin with the warranty period and with

transportation charges and insurance prepaid, and which is, after examination, disclosed to ID TECH’s

satisfaction to be defective. The expense of removal and reinstallation of any item or items of

equipment is not included in this warranty. No person, firm, or corporation is authorized to assume for

ID TECH any other liabilities in connection with the sales of any product. In no event shall ID TECH be

liable for any special, incidental, or consequential damages to purchaser or any third party caused by

any defective item of equipment, whether that defect is warranted against or not. Purchaser’s sole and

exclusive remedy for defective equipment, which does not conform to the requirements of sales, is to

have such equipment replaced or repaired by ID TECH. For limited warranty service during the warranty

period, please contact ID TECH to obtain a Return Material Authorization (RMA) number & instructions

for returning the product.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF MERCHANTABILITY OR FITNESS FOR

PARTICULAR PURPOSE. THERE ARE NO OTHER WARRANTIES OR GUARANTEES, EXPRESS OR IMPLIED,

OTHER THAN THOSE HEREIN STATED. THIS PRODUCT IS SOLD AS IS. IN NO EVENT SHALL ID TECH BE

LIABLE FOR CLAIMS BASED UPON BREACH OF EXPRESS OR IMPLIED WARRANTY OF NEGLIGENCE OF ANY

OTHER DAMAGES WHETHER DIRECT, IMMEDIATE, FORESEEABLE, CONSEQUENTIAL OR SPECIAL OR FOR

ANY EXPENSE INCURRED BY REASON OF THE USE OR MISUSE, SALE OR FABRICATIONS OF PRODUCTS

WHICH DO NOT CONFORM TO THE TERMS AND CONDITIONS OF THE CONTRACT.

ID TECH and Value through Innovation are trademarks of International Technologies & Systems

Corporation. USB (Universal Serial Bus) specification is copyright by Compaq Computer Corporation,

Intel Corporation, Microsoft Corporation, and NEC Corporation. Windows is a registered trademark of

Microsoft Corporation.

Page | 3

Table of Contents

1 INTRODUCTION............................................................................................................................................... 6

2 FEATURES ....................................................................................................................................................... 7

3 APPLICABLE DOCUMENTS................................................................................................................................ 7

4 ABBREVIATIONS.............................................................................................................................................. 8

5 SPECIFICATIONS .............................................................................................................................................. 9

5.1 Components .....................................................................................................................................................9

5.1.1 Faceplate Color: Silver gray Finish: Brushed finish ..................................................................................9

5.1.2 LCD..........................................................................................................................................................9

5.1.3 LED ..........................................................................................................................................................9

5.1.4 Keys.......................................................................................................................................................10

5.2 Size & weight ..................................................................................................................................................10

5.3 Mounting ........................................................................................................................................................10

5.3.1 L100 Dimensions...................................................................................................................................11

5.4 Tamper Detection...........................................................................................................................................12

1.1 5.4 Tamper Detection.....................................................................................................................................12

5.1 Engaging the Removal Detection Switch for Testing......................................................................................13

5.2 Drop Test ........................................................................................................................................................13

5.3 Dust and Water Resistance.............................................................................................................................13

5.4 Salt spray test .................................................................................................................................................13

5.5 IK Test .............................................................................................................................................................14

5.6 Key Life ...........................................................................................................................................................14

6 ELECTRONIC DESIGN.......................................................................................................................................15

6.1 Power Supply ..................................................................................................................................................15

6.2 USB - Power supplied through USB port Power Management.......................................................................15

6.2.1 Low Power Mode ..................................................................................................................................15

6.3 Reliability & Environmental............................................................................................................................15

6.3.1 Electro-Static Discharges (ESD) ............................................................................................................15

6.3.1 Environmental Temperature Range......................................................................................................15

6.4 Agency Certifications......................................................................................................................................15

7 BASE FUNCTIONALITY.....................................................................................................................................16

7.1 PIN Pad function .............................................................................................................................................16

7.2 Interface function ...........................................................................................................................................16

7.3 Key injection function.....................................................................................................................................16

7.4 Low-Power Modes..........................................................................................................................................16

7.4.1 Sleep Mode ...........................................................................................................................................16

7.4.2 Stop Mode (20 µA)................................................................................................................................16

7.4.3 Bootloader function ..............................................................................................................................16

8 NGA COMMANDS & RESPONSES FORMAT ......................................................................................................17

8.1 LCD & Beeper State & LED..............................................................................................................................17

8.1.1 LCD & Beeper State from Deactivation State to Activation State .........................................................18

8.1.2 Other LCD State for PIN function ..........................................................................................................19

8.1.1 Beeper Tone..........................................................................................................................................20

8.1.2 Keypad Note .........................................................................................................................................20

8.2 Tamper and Failed Self-Check Indicators .......................................................................................................20

8.3 Device Operation Process...............................................................................................................................21

8.3.1 Activation/Removal of Device...............................................................................................................21

8.4 Testing with the L100 .....................................................................................................................................24

8.5 Updating L100 Firmware ................................................................................................................................24

8.5.1 Updating L100 firmware via the VP5300..............................................................................................24

8.5.2 Updating L100 Firmware via Serial-to-USB cable .................................................................................28

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8.6 Bootloader Detailed Process ..........................................................................................................................30

8.6.1 Detailed Description..............................................................................................................................30

8.6.1 Enter into Bootloader............................................................................................................................30

8.7 PIN Pad and MSR Pairing Solution ..................................................................................................................30

8.8 General Group (Task)......................................................................................................................................31

8.8.1 Get Firmware Release Version..............................................................................................................31

8.8.2 Get Internal Firmware Version..............................................................................................................32

8.8.3 Enter into Bootloader............................................................................................................................32

8.8.4 Get Serial Number.................................................................................................................................32

8.8.5 Get Model Status ..................................................................................................................................34

8.8.6 Response Example ................................................................................................................................34

8.8.7 Reset .....................................................................................................................................................34

8.8.8 Get Status for Key .................................................................................................................................34

8.8.9 Get Key Status.......................................................................................................................................35

8.8.10 Set Remote Key Injection Timeout ......................................................................................................36

8.8.11 Get Remote Key Injection Timeout......................................................................................................37

8.8.12 Set Date & Time ..................................................................................................................................37

8.8.13 Get Date & Time .................................................................................................................................38

8.8.14 Get All Fix/Removal Records...............................................................................................................38

8.8.15 Enter Stop Mode .................................................................................................................................39

8.8.16 Set Enter Sleep Mode Time .................................................................................................................39

8.9 Other PIN Pad Group (Task)............................................................................................................................40

8.9.1 Get Encrypted PIN .................................................................................................................................40

8.9.2 Get Numeric with Display Message ......................................................................................................41

8.9.3 DisplayMessage and Get Numeric Key .................................................................................................42

8.9.4 DisplayMessage and Get Amount.........................................................................................................42

8.9.5 Get Function Key...................................................................................................................................43

8.9.6 Cancel Command ..................................................................................................................................43

8.9.7 Beeper Control ......................................................................................................................................44

8.9.8 Set PIN Len ............................................................................................................................................45

8.9.9 Get PIN Len ...........................................................................................................................................45

8.9.10 Set Numeric Len ..................................................................................................................................45

8.9.11 Get Numeric Len .................................................................................................................................46

8.9.12 Default PINpad Group All Setting........................................................................................................46

8.9.13 Review PINpad Group All Setting........................................................................................................46

8.9.14 Manual PAN Entry Support.................................................................................................................47

8.9.15 Real Time Key Press Support...............................................................................................................48

8.9.16 Get Numeric with Display Message ....................................................................................................48

8.1 LCD Group (Task) ............................................................................................................................................50

8.1.1 Clear Display .........................................................................................................................................50

8.1.2 Save Prompt Display .............................................................................................................................51

8.1.3 Display Prompt .....................................................................................................................................51

8.1.4 Display Message ...................................................................................................................................51

8.1.5 Default LCD Group All Setting ...............................................................................................................52

8.1.6 Review LCD Group All Setting ...............................................................................................................52

8.1.7 Set Back light of LCD On/Off.................................................................................................................53

8.1.8 Get Back light of LCD On/Off ................................................................................................................53

8.2 RS232 Task Commands...................................................................................................................................53

8.2.1 Set BaudRate ........................................................................................................................................53

8.2.2 Get BaudRate........................................................................................................................................54

8.2.3 Set StopBits ...........................................................................................................................................54

8.2.4 Get StopBits ..........................................................................................................................................55

9 ERROR CODES ................................................................................................................................................56

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10 LCD FOREIGN LANGUAGE MAPPING TABLE ...................................................................................................58

11 APPENDIX A: SPECTRUM PRO RELATED COMMANDS....................................................................................60

11.1 CR gets PINPAD UID......................................................................................................................................60

11.2 Get Nonce.....................................................................................................................................................61

11.3 Get DUKPT KSN.............................................................................................................................................61

11.4 Activate and Deactivate Removal Sensor.....................................................................................................62

11.5 Handicap Assistant Signal.............................................................................................................................64

11.6 Display and Get Key (command only between CR-PINPAD).........................................................................64

11.7 Get PIN (command only between CR-PINPAD) ............................................................................................66

11.7.1 Plain text of Truncated Primary Account Number (PAN) pack............................................................68

11.7.2 Plain text of PIN Block.........................................................................................................................68

11.8 Symmetric Key loading .................................................................................................................................68

11.8.1 3B – Set Key: Master and Working Key Description............................................................................68

11.8.2 3C – Set Working Key..........................................................................................................................70

12 APPENDIX B: OPOS/JPOS..............................................................................................................................72

12.1.1 Methods, Properties and Events .........................................................................................................72

13 APPENDIX C: CLEARING THE LOG ..................................................................................................................75

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1Introduction

ID TECH’s SmartPIN L100 provides a compact, rugged, secure keypad interface for POS systems requiring

PIN and/or manual-entry capability. The device’s 16-key layout and built-in LCD make it ideal for kiosks

and other unattended applications. When paired with ID TECH’s Spectrum Pro insert reader, the

SmartPIN L100 provides a complete, EMV-ready chip-and-PIN, chip-and-signature, debit/PIN, and MSR

solution that meets ADA, ANSI, and ISO standards for PIN Entry Devices.

For development of applications that communicate with the SmartPIN L100, please ask your ID TECH

representative about the ID TECH Universal SDK for L100 (Windows), which contains libraries (DLLs), C#

source code, a demo app, and documentation for a C# API on Windows. By using the Universal SDK

(which also works with other ID TECH products, such as the Spectrum Pro insert reader), you can save

time developing host applications that talk to the L100 via USB or RS-232 and take advantage of many

convenience methods (including encryption libraries) exposed via the high-level-language API.

Low-level access to L100 via firmware commands can be achieved via USB-HID or RS-232 (serial

connection). This manual documents the low-level commands used to control the L100 and provides

essential information required for establishing a serial connection to the device.

Page | 7

2Features

•PCI 4 certified

•x 4 key layout (0-9, *, #, Cancel, Clear, Enter, Blank), plus 64x128-pixel liquid crystal display

•function keys adjacent to the LCD

•One tri-color LED on the back of the L100 to display unit status

•Meets ADA, ANSI, and ISO standards for a PIN Entry Device

•Audio feedback

•Size and mounting compatible with (mechanical drop-in replacement for) Hypercom Artema

Compact and the Verifone UX100

•Built-in gasket for watertight mounting

•IP65 rated for dust and water resistance

•IK09 rated for intrusion resistance

•Removal Detection and tamper-resistant

•Secure schemes for authorized activation, installation, and injection of keys

•Low power consumption when PIN pad is in sleep mode

•Support for TDES encryption

•Master/Session & DUKPT key management

•Spectrum Pro (standard version) and L100 (standard version) can work either as two standalone

products or be paired together (no special CA certification download required)

•Supports multiple key slots, using the same key storage hardware and firmware design in

Spectrum Pro, which can store fifteen (15) DUKPT keys and twelve (12) 2048-bit RSA public keys

as X.509 certificates

•Encrypted text and clear text entry

•RoHS and REACH compliant

•One-year manufacturer warranty

•Minimum 2,000,000 keystroke operations

•Meets Interac standard for Canadian Market

•When connected to ID TECH Spectrum Pro, supports full functions required by Spectrum Pro,

such as Mutual Authentication with Host through Spectrum Pro, Remote Key Injection through

Spectrum Pro, Firmware Download through Spectrum Pro, Key Pairing (for both PIN Debit and

Chip & PIN), etc.

•Firmware is easily upgraded in the field via the serial communication interfaces

3Applicable Documents

•ISO/IEC 7813 – Identification cards, Physical Characteristics

•ISO/IEC 7811 – Identification cards, Recording Techniques, Magnetic Stripe

Page | 8

4Abbreviations

ANSI

American National Standard Institute

APACS

Association for Payment Clearing Service

API

Application Programming Interface

CPU

Central Processing Unit

Direct Current

DES

Data Encryption Standard

DUKPT

Derived Unique Key Per Transaction, Key management

EMI

Electromagnetic Interference

EMV

Europay, MasterCard, Visa

ESD

Electrostatic Discharge

GND

Signal Ground

Host

A PC or like device with local Application Software for controlling connected SmartPAY

terminals

IEC

International Electrical Congress

ISO

International Organization for Standardization

JPOS

Java for Retail Point-of-Sale

KSN

Key Serial Number

LCD

Liquid Crystal Display

MilliAmperes

MAC

Message Authentication Code

MK/SK

Master Key/Secession Key, Key management

MTBF

Mean Time Between Failures

MilliVolts

OPOS

OLE for Retail Point-of-Sale

Personal Computer or similar hardware device

PCB

Printed circuit board

PCI

Payment Card Industry

PED

PIN Entry Device

Personal Identification Number

TDES

Triple Data Encryption Standard

Page | 9

19 holes for keys

LCD window

ID TECH logo

5Specifications

5.1 Components

5.1.1 Faceplate Color: Silver gray Finish: Brushed finish

5.1.2 LCD

The L100 has a liquid crystal display with four lines of 20 characters each. With 128 dots to a character,

this means there are 4*20*128 (or 10,240) dots in the LCD.

5.1.3 LED

There is one tri-color (red, yellow, green) LED on the back of the L100 to display unit status. Looking at

the back of the L100, with the top (LCD end) up, the LED is just to the left of the DB-9 connector

opening.

Any given color of LED light can have multiple meanings depending on the context; for details, see the

table under LCD & Beeper State from Deactivation State to Activation State below.

Page | 10

Tactile dot

Color bar

Function keys

5.1.4 Keys

Color: Silver gray Finish: Brushed finish

Layout: Alphabetical characters printed on the keys

Operation keys have engraved, colored bar and symbols: Cancel (red), Clear (yellow), Enter (green).

3 Function Keys are etched or engraved with “F1” “F2” and “F3” respectively Tactile identifier on the

numeral key 5.

Meets ADA standard (which requires embossed symbols to be between 0.6 and 0.9 mm in height).

5.2 Size & weight

Size: 107.5 mm *140 mm *29 mm

Weight: 526 g

5.3 Mounting

Use the provided cutouts to mount the device using standard #10 screws or equivalent (shaft diameter 5

mm or 0.19 inch).

Note: The head of the screw should be greater than 11 mm, less than 13 mm. For best results, use a

washer (with outside diameter greater than 0.43 in. or 11 mm, less than 0.5 in. or 13 mm) under the

screw head.

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