Image Vault PRO COMMAND Manuale utente

1Image Vault®PRO Command

Image Vault, LLC

101 Security Parkway — New Albany IN 47150-0559

Phone 888.462.4382 — Fax 812.296.0038

www.image-vault.com

This manual supports Image Vault PRO Command Digital Video Recorders (DVR). It includes hardware and software

information. It is designed to aid in installation and operation of your PRO Command DVR. Refer also to your built-in

software help system, and check our web site for the latest updates. Please read this manual thoroughly before installing

and conﬁguring your Image Vault PRO Command recorder.

PRO COMMAND

Image Vault®is a registered trademark of Image Vault, LLC.

Other trademarks are property of their respective companies.

Version 10.x Edition

2Image Vault®PRO Command

TABLE OF CONTENTS

Scope of This Manual..................................................................................................................4

PART I - HARDWARE.....................................................................................................................5

1 Before Installation...........................................................................................................5

1.1 Warnings.............................................................................................................................5

1.2 Physical Inventory............................................................................................................5

2 Facilities...............................................................................................................................6

2.1 Front Panel.........................................................................................................................6

2.2 Rear Panel..........................................................................................................................7

3 Connecting System Components.............................................................................8

3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output..............8

3.2 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output..............8

3.3 12Camera/90 FPS Model: Video & Audio Capture, Monitor Output.............8

3.4 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.........9

3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.........10

3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.........10

3.7 32 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.........11

3.8 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output.........12

3.9 IP/MegaPixel Cameras...................................................................................................12

3.10SVGA Video Output: Security Monitor.....................................................................12

3.11PTZ Control / Alarm Output........................................................................................ 13

3.12External Inputs.................................................................................................................13

3.13Interfacing POS Devices...............................................................................................14

3.14 USB Storage Devices.................................................................................................... 18

3.15Remote Playback PC to DVR Communication..................................................... 18

4 Initialization...................................................................................................................... 19

4.1 Positioning........................................................................................................................ 19

4.2 Power.................................................................................................................................. 19

4.3 How to Check If the System is Working Properly................................................ 19

4.4 CD-R or DVD-R Disk....................................................................................................... 19

4.5 Troubleshooting Installation...................................................................................... 19

4.6 Hardware Specications...............................................................................................19

PART II - SOFTWARE.....................................................................................................................20

1 Specications & Requirements..................................................................................21

1.1 DVR Software Specications.......................................................................................21

1.2 PRO-Command Remote Software Requirements...............................................21

2 Software on the DVR..................................................................................................... 22

2.1 Live Status Mode.............................................................................................................22

2.2 Live Monitor Mode.........................................................................................................23

2.3 Playback Mode.................................................................................................................24

3 Software on Your PC.......................................................................................................25

3.1 Installing PRO-Command Playback......................................................................... 25

3.2 Network Communication............................................................................................ 25

3.3 Opening Copied Video..................................................................................................28

4 Playback Operation........................................................................................................28

4.1 Playing Video....................................................................................................................28

4.2 Playing Audio................................................................................................................... 29

4.3 Transaction Data............................................................................................................. 29

4.4 Audit Data......................................................................................................................... 30

4.5 Error Log............................................................................................................................ 31

4.6 Skins.................................................................................................................................... 32

4.7 QuickView Action Buttons...........................................................................................32

4.8 Camera Window Behavior............................................................................................33

3Image Vault®PRO Command

5 Evidence Management.................................................................................................34

5.1 Catalog................................................................................................................................34

5.2 Range Lock........................................................................................................................34

5.3 Blocked ranges................................................................................................................ 34

5.4 Copying Video to External Media............................................................................. 35

5.5 Download Video to Remote PC..................................................................................35

5.6 Print Image........................................................................................................................35

5.7 Export Image....................................................................................................................35

5.8 Export Clip.........................................................................................................................35

6 User Management..........................................................................................................36

6.1 User Security.....................................................................................................................36

6.2 User Inactivity Timeouts...............................................................................................37

6.3 User Performance........................................................................................................... 37

7 Recording Setup............................................................................................................. 38

7.1 Global Recording Settings.......................................................................................... 38

7.2 Camera Setup & Forced Recording Options......................................................... 39

7.3 Motion Detection Triggered Recording................................................................. 41

7.4 External Input (Dry Contact) Triggered Recording............................................ 42

7.5 Data Device Setup......................................................................................................... 43

7.6 Transaction Data Triggered Recording................................................................... 45

7.7 Alarm Output Setup...................................................................................................... 46

7.8 System Setup................................................................................................................... 48

8.1 TCP/IP Settings................................................................................................................ 48

8.2 Location............................................................................................................................. 49

8.3 System Clock.................................................................................................................... 50

8.4 Clearing Logs................................................................................................................... 50

8.5 Record Monitor Setup.................................................................................................. 50

8.6 Save and Load Conguration Settings................................................................... 50

8.7 Software Updates.......................................................................................................... 50

8.8 Screen Resolution.......................................................................................................... 51

8.9 Limit Recorder Days...................................................................................................... 51

8.10Backup Scheduler.......................................................................................................... 51

8.11Shutdown/Reboot DVR............................................................................................... 51

Appendices................................................................................................................................... 52

A Troubleshooting............................................................................................................ 52

A.1 Continous Tone Alarm............................................................................................ 52

A.2 External Inputs Not Working................................................................................ 52

A.3 Wrong Number of Cameras Recording............................................................ 52

A.4 Images Not Recording........................................................................................... 52

A.5 Images Distorted..................................................................................................... 52

A.6 Lost Password........................................................................................................... 53

A.7 Power Loss................................................................................................................. 53

B Factory Defaults............................................................................................................. 53

C System Audit Messages.............................................................................................. 54

D Legal Notices.................................................................................................................. 55

D.1 WARNING TO AUDIO USERS.................................................................................. 55

D.2 Modications to DVR............................................................................................... 55

D.3 The Uninterruptable Power Pupply (UPS)........................................................ 55

E Warranty........................................................................................................................... 55

E.1 Manufacturer’s Limited Warranty........................................................................ 55

E.2 FActory Repair 90-Day Warranty on Parts and Labor................................... 56

TABLE OF CONTENTS

4Image Vault®PRO Command

SCOPE OF THIS MANUAL

This manual is designed to provide you with information necessary to install and operate your PRO Command DVR. This manual

assumes you have the appropriate DVR for your application and all of the necessary supporting hardware such as cameras, monitors,

cables, etc. This manual supports both older and newer models.

The software (local and remote) includes a built-in help system which may be accessed at any time from the Help menu. Built-in help

is the most complete and up to date resource available. This manual does not attempt to provide the same level of detail about the

software. For further information or to obtain the latest version of remote playback software released, please visit our web site:

www.image-vault.com

Image Vault PRO Command

5Image Vault®PRO Command

PART I

HARDWARE

There are two types of capture cards, real time and non-real time, available for PRO Command DVRs. Camera capture speeds are

independently congurable up to 30 fps per camera. Actual capture rates may be limited when using non-real time capture cards. The

camera and microphone inputs and public view monitor output conguration depends on the specic model.

A unit with non-real time video capture cards can store up to 30 fps per four-camera capture card. When combined equal a total of

120 fps for a 16-camera model, 4 cards at 30 fps with 4 cameras per card, or 40 fps for a 32 camera model . Non-real time capture card

models oer up to one microphone input for every 4 camera inputs.

Real time units support the full 30 fps on every camera. In other words, a real time 16-camera input card is capable of capturing and

storing up to 480 fps total. The real time models also oer one microphone input for each camera input.

The other major hardware variable is hard drive capacity. Hard drive capacity is the limiting hardware factor in your total storage time.

While there are several software variables, factory default software settings should allow you to store at least one month of video

regardless of model using analog cameras. As a thumb-rule, a ratio of 10 GB per camera will allow you to store approximately 1 month

of video if capturing at 1 fps per camera. This is only a rough approximation, actual storage time will depend on environmental factors

as well as software setup and hard drive capacity.

The balance of PART I of this book is designed to aid in setting up and using your Image Vault PRO Command hardware.

1 BEFORE INSTALLATION

1.1 Warnings

WARNING: Your new Image Vault DVR is a Personal Computer-based electronic device. To perform a complete and satisfactory

installation, Image Vault requires that an Uninterruptible Power System (UPS) be installed as part of the digital recorder system. The Image

Vault recorder must be the only item plugged into UPS. The DVR must be plugged into the battery backup segment of the UPS. Failure

to properly install a UPS may cause damage to the system’s hard drive resulting in a loss of recorded images, or the inability to record

images, and will void Image Vault manufacturer’s warranty.

WARNING: Your Image Vault DVR can operate as a stand-alone device, or may be connected to a playback computer via network.

Regardless of the connection or mounting methods, the case of the Image Vault recorder may not be modied or penetrated in any way.

Any eort to mount other equipment to the Image Vault, modify the chassis, or penetrate the chassis in any way will void Image Vault

manufacturer’s warranty.

WARNING: Do not turn o or reboot the DVR while it is in the boot-up process. Rebooting or turning o while in the boot-up process

may prevent boot-up on next attempt.

WARNINIG: When rebooting make sure to properly reboot using software commands.

1.2 Physical Inventory

You should have the following list of items with the DVR. If any items are missing, contact your Image Vault distributor immediately.

Blank CD-R Disk

Power Cable

CAT-5 Patch Cable

Video/Audio Break-out Cables (Quantity depends on model)

Mouse

User Guide CD with Playback Software

6Image Vault®PRO Command

2 FACILITIES

Image Vault PRO Command models all use the same chassis and oer the same hardware features. This section provides detailed

information about each hardware component. From time to time Image Vault may modify the chassis slightly. Regardless of such

changes, all major components described in this section will be present, though may be in a dierent position than indicated in these

illustrations. The PRO Command chassis features built-in rack ears for rack mounting. Holes are provided on 1.75”centers for standard

rack installation. The chassis occupies 4U (standard rack unit spaces). The aluminum rack handles make it easily to lift and position the

chassis as desired for handling and installation.

2.1 Front Panel

A The front panel air vent lter, easily removed for cleaning.

B Chassis Fan.

C Video Download button. Press after an event, such as a robbery, to start immediate copying of most recent video images to CD-R,

DVD-R disk or USB.

D Door latch. May be locked with provided key.

E Cover Plate

F USB Interface.The USB ports may be used with removable devices or external hard drives to copy video from the DVR or load updates

G Power Switch. Rocker switch turns the DVR on or o.

H Reset Switch. The red recessed push button reset switch causes the DVR to automatically reboot.

I CD/DVD-R Drive. The CD/DVD-R Drive is used to copy video images or conguration settings to disk or to load software updates or

conguration settings.

J CD/DVD Eject Button. Press to eject or close the CD/DVD tray.

K Extra light, follows the On- O Indicator light.

L Camera Recording Indicator. Tells you that the unit is currently writing video images to its hard drive.

M On-O Indicator. Tells you the unit has power and is turned on.

N Not Used.

O Fan indicator light. On=Normal operation. Blinking=Fan failure

P Extra light, follows the On- O Indicator light.

CDEFGHA

KLMNOP B B

7Image Vault®PRO Command

2.2 Rear Panel

A AC Power Input. Standard 3-prong IEC inlet-Auto Sensing (115 VAC or 230 VAC at 50/60 Hz).

B Power Supply fan.

C Power Supply Switch. Use this switch to completely remove power. Turning this switch on does not automatically start the recorder

(refer also to Front Panel Power Switch).

D USB Ports. Keyboard may be attached for service purposes, but otherwise unused.

E POS Port 1. Male DB-9 jack. POS Serial Port 1 for capturing serial data from journal printing devices such as cash registers at point-

of-sale (POS), ATMs, intelligent safes, alarm panels, access control systems, or other serial printing devices.

F DVI-I port. Not used.

G USB Interface. The USB ports may be used with removable “thumb drive”devices and external hard drives in much the same manner

as the CD drive to copy video from the DVR or load updates onto the DVR.

H USB Interface. The USB ports may be used with removable “thumb drive”devices and external hard drives in much the same manner

as the CD drive to copy video from the DVR or load updates onto the DVR.

I Microphone Jack (pink). (Unused)

J Speaker Jack (green). 1/8”TRS jack audio output, you may connect a speaker for local audio playback.

K Auxiliary Signal Input(light blue). (unused)

L External Inputs. Female DB-25 jack (black). Use this port to for dry contact inputs.

M Video Capture. The number and arrangement of video connections depend on the number of analog video inputs and type of capture

card. Refer to Sections 3.1 through 3.6 for details.

N Audio Capture. Female DB-9. Refer to Section 3.5 for further details.

O Video Out: Public View Monitor (PVM) BNC connector. (Only bottom one used)

P PS2 Port. Connect your PC Mouse to this port to operate the DVR locally.

Q POS Port 2. Male DB-9 jack. POS Serial Port 2 for capturing serial data from journal printing devices such as cash registers at point-

of-sale (POS), ATMs, intelligent safes, alarm panels, access control systems, or other serial printing devices.

R Video Port. Male DB-15 jack (blue). Connect your SVGA monitor to this port.

S Network Interface.This RJ45 port is used for Ethernet (10/100/1000-Base-T) communication.The DVR may be networked to a playback

PC through a network LAN or via peer-to-peer network connection using the network crossover cable provided.

T Network Interface.This RJ45 port is used for Ethernet (10/100/1000-Base-T) communication.The DVR may be networked to a playback

PC through a network LAN or via peer-to-peer network connection using the network crossover cable provided.

U RS 485 / PTZ Control / Alarm Output. Female DB-9 jack (black). Refer to Section 3.4 for further details.

V RCA connector. Not used.

W Chassis Fans.

AC DEFGH

JIKLM NO

PQ R S UV

8Image Vault®PRO Command

3 Connecting System Components

Pick a level surface to place the Digital Video Recorder (DVR). The system should have adequate ventilation and should be clear of

moisture and dirt. The following sections detail setup of specic items.

3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 4 NTSC video cameras to the BNC connectors on the main breakout cable. The breakout cable is connected to

the DB15 port on the rear of the DVR.

Audio In: Connect one line level audio microphone source to the RCA connector on the breakout cable.

Video Out: Connect the NTSC Public View Monitor (PVM) to the RCA connector on the rear of the DVR. The PVM output cycles between

camera inputs.

3.2 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 8 NTSC video cameras to the BNC connectors on the main breakout cables. The breakout cables are

connected to the DB15 port on the rear of the DVR. Cameras 1 to 4 connect to the left and Cameras 5 to 8 connect to the right.

Audio In: Connect one line level audio microphone source to the RCA connector on each breakout cable. The microphone connected

to the left is associated with cameras 1 to 4; the microphone connected to the right side is associated with cameras 5 to 8.

Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector to the left to see a cycling output from cameras 1 to 4.

Connect an NTSC Public View Monitor (PVM) to the RCA connector to the right to see a cycling output from cameras 5 to 8.

9Image Vault®PRO Command

3.3 12 Camera/90 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 12 NTSC video cameras to the BNC connectors on the main breakout cables (Example 3.3). The

breakout cables are connected to the DB15 port on the rear of the DVR. Cameras are connect as listed below.

Audio In: Connect one line level audio microphone source to the RCA connector on each card. Microphone 1 is associated

with cameras 1 to 4; Microphone 2 is associated with cameras 5 to 8; Microphone 3 is associated with cameras 9 to 12.

Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector on the 1st card to see a cycling output from

cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 2nd card to see a cycling output from

cameras 5 to 8. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 3rd card to see a cycling output from

cameras 9 to12.

3.4 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the main breakout cables (Example 3.4). The

breakout cables are connected to the DB15 port on the rear of the DVR. Cameras are connect as listed below.

Audio In: Connect one line level audio microphone source to the RCA connector on each card. Microphone 1 is associated

with cameras 1 to 4; Microphone 2 is associated with cameras 5 to 8; Microphone 3 is associated with cameras 9 to 12: Micro-

phone is associated with cameras 13 to 16.

Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector on the 1st card to see a cycling output from

cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 2nd card to see a cycling output from

cameras 5 to 8. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 3rd card to see a cycling output from

cameras 9 to12. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 4th card to see a cycling output from

cameras 13 to 16.

10 Image Vault®PRO Command

3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input break-

out cables are connected to the DB15 ports to the left. The top-left connector inputs are for cameras 1 to 8. The bottom-left connector

inputs are for cameras 9 to 16.

Audio In: Connect one line level audio microphone source to each RCA connector on the common expansion slot. Audio inputs are

numbered 1 to 4 from bottom to top. Mic 1 is associated with cameras 1 to 4; Mic 2 is associated with cameras 5 to 8; Mic 3 is

associated with cameras 9 to 12; Mic 4 is associated with cameras 13 to 16.

Video Out: Connect your Public View Monitor (PVM) to the RCA connector located just above the camera input connectors. The PVM

will cycle all cameras.

3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input break-

out cables are connected to the DB15 ports to the left. The top-left connector inputs are for cameras 1 to 8. The bottom-left connector

inputs are for cameras 9 to 16.

Audio In: Connect up to 16 line level audio microphones to the RCA connectors on the microphone breakout cables. Connect these

breakout cables to the DB15 ports to the right. The bottom-right connector inputs are for Mic 1 to Mic 8. The top-right connector

inputs are for Mic 9 to Mic 16. Each microphone input is associated with its corresponding camera input.

Video Out: One Public View Monitor (PVM) output is provided. The bottom BNC output will provide one cycling output that will cycle

through all inputs.

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