1.Common problem
6.1While binding the bracelet, you still can ’ t find your bracelet or can ’ t
connect to the band?
Android System:
①Please make sure you turn on Bluetooth on your phone, and the band doesn’t show
bluetooth symbol (if the band shows the Bluetooth symbol, it indicates the band
connected with your phone successfully). Stay close to you band, and try to search
and connect again. Also please make sure your phone system is Android 4.4 or above.
②If still can’t connect, go to your phone Setting — Application Management —
Permission Management — Authority Management, then find Wearfit 2.0. Choose
“allowed” for all permission; then again enter Phone Setting — GPS, turn onypur
phone GPS, restart your phone, and try to connect again.
IOS System:
Please make sure you turn on bluetooth on your phone, and the band doesn’t have
Bluetooth symbol (if he band has Bluetooth symbol, it means the band successfully
connected to other device). After onetime connection, your phone will remember the
band. Every time you turn on the Bluetooth on your phone, the band and your phone
will automatically connect with each other. If you want your phone to ignore the
device next time, please go to phone Setting—Bluetooth— Ignore the device. Then
App can search your band again.
6.2 After binding the band but shows no connection, or shows connected but battery
is 0%?
In this situation, your phone doesn’t bind the band successfully, please try to
bind again.
6.3 No data in the App?
Pull down the Main surface and refresh, sync the data manually, then the App will
show the data. When you first connect the band with your phone, the App will
automatically sync the data. Later, the App will sync the data automatically at
every integral time (ex: 7pm, 8pm) In addition, you need to turn on integral time
measurement, all the step, heart rate, fatigue (graph) data are from integral time
measurement. If you don’t turn on the integral time measurement, there is no graph
data in fatigue measure.
6.4 After the APP refresh, the data cannot be loaded?
App Settings -- restore the factory Settings of the bracelet, click restore factory
Settings, turn off the bracelet, then restart the bracelet to connect the app, and
use the bracelet normally, the data can be loaded.
6.5 The time is not accurate？
When there is no electricity in the bracelet, the time of bracelet may appear error
after refilling. Please connect to the mobile phone, and the bracelet will
automatically synchronize the time of the phone to calibrate.
6.6 The time is not sync with your phone when you connect the app?
