Ingenico Iwl255 Manuale utente

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Payments

Global Payments

Wireless –iWL255

Quick Reference Guide

November 2019

 
 
 
Table of Contents 
 
1 –Introduction.............................................................................6 
2 –General Tips............................................................................6 
3 –Basic Terminal Operations....................................................7 
Before You Begin............................................................ 7 
How to Use This Guide................................................... 7 
Unpacking the Box.......................................................... 7 
Terminal ON/OFF ........................................................... 7 
Terminal Keyboard.......................................................... 8 
Numeric Data Entry......................................................... 9 
Text Data Entry............................................................... 9 
Alphanumeric Data Entry.............................................. 10 
Administrator Menu....................................................... 12 
Password Management................................................ 13 
Administrator Password................................................ 13 
Manager/Supervisor/Clerk Passwords ......................... 13 
Password Hierarchy...................................................... 14 
Set Up Your Passwords................................................ 14 
4 –Changing the Terminal Language.......................................15 
5 –Accepting Payment Cards...................................................15 
To Conduct a Chip Card Transaction ........................... 15 
To Conduct a Magnetic Stripe Transaction .................. 16 
To Conduct a Contactless Transaction......................... 16 
6 –Sale (Credit and Debit).........................................................17 
7 –Auth Only (Credit).................................................................20 

 
 
 
8 –Void (Credit or Debit) ...........................................................21 
9 –Pre-Auth and Completion (Optional)..................................22 
10 –Return ..................................................................................23 
11 –Performing a Settlement (Closing the Terminal).............24 
12 –Reprint .................................................................................25 
13 –Demo Mode .........................................................................26 
14 –Clerk Settings......................................................................27 
Add Clerk ID.................................................................. 27 
Delete Clerk ID.............................................................. 27 
Print Clerk ID List.......................................................... 27 
Clerk Prompt................................................................. 28 
Clerk Wording............................................................... 28 
15 –Batch Menu .........................................................................28 
Batch Total.................................................................... 28 
View Batch History........................................................ 29 
16 –Reports ................................................................................30 
17 –Terminal Security ...............................................................30 
Use Passwords for Protection ...................................... 30 
Administrator Menu Password Protection .................... 30 
Reports Menu Password Protection ............................. 31 
Transaction Password Protection................................. 32 
Terminal Security.......................................................... 33 
18 –Key Beep and Backlight.....................................................34 
19 –Installation Procedure........................................................34 
Connecting the Terminal on the Base .......................... 35 
Power Connection on the Charging Base .................... 35 
Installing the Subscriber Identification Module (SIM) 
Card .............................................................................. 35 

20 –Replacing The Paper Roll ..................................................36

21 –Troubleshooting .................................................................38

Receipt Paper is Jammed............................................. 38

Card Reader Does Not Work Properly (Cards are Not

Read) ............................................................................ 38

Low Battery................................................................... 39

Receipt is Blank............................................................ 39

22 –Cleaning...............................................................................39

23 –Terminal Specifications .....................................................40

24 –Service and Support...........................................................41

Returning a Terminal for Service.................................. 41

1 –Introduction

Welcome to Global Payments! Global Payments offers Canadian

merchants a wide variety of advanced credit and debit card processing

solutions, all from one reliable source. As one of the world’s largest and

most trusted payment solution providers, Global Payments combines

industry-leading expertise with over 50 years of Canadian-specific

experience. This power combination allows us to deliver comprehensive

solutions that are personalized to your needs.

This guide is your primary source of information for operating, setting up

and installing the iWL255 3G Long-Range Wireless point-of-sale (POS)

terminal. For terminal-related questions or support, please contact

Global Payments Customer Care.

2 –General Tips

The following tips provided will help ensure you continue to

process smoothly with Global Payments Canada:

1. This reference guide contains information on the features and

functions capable on your terminal, as well as basic

troubleshooting techniques. Keep this guide in an easy-to-find

location.

2. Perform a settlement daily; this ensures that your funds are

constantly deposited into your bank account on a regular basis.

3. Change your passwords frequently. Changing passwords

frequently ensures you protect yourself from unauthorized use of

your terminal.

4. If you have a problem with your terminal, attempt a reboot by

powering off and powering on terminal.

5. If you have a communication problem with your terminal, verify

that there are currently no outages reported by your wireless

service provider.

6. The Global Payments Canada Customer Care Centre is open 24

hours a day, 7 days a week, to assist you.

3 –Basic Terminal Operations

Before You Begin

For terminal set-up instructions, refer to page 11.

CAUTION:

Due to risk of shock or terminal damage, do not use

the terminal near water, in a wet basement, bathtub,

washbowl, kitchen sink, laundry tub or near a

swimming pool. Do not use in flammable

environments.

How to Use This Guide

The terminal contains both ATM-style buttons (screen function keys) for

variable screen menu selection options and pre-configured numeric key

pad and function buttons. Variable on-screen menus will appear in bold

throughout this guide. Press the corresponding screen function key

below the display to select that option. Pre-configured buttons will

appear in CAPS.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping

damage. If the content is damaged, file a claim immediately with the

shipping company and notify Global Payments. Do not try to use

damaged equipment.

Remove the items from the carton. You should have the following items,

according to what was ordered:

An iWL255 3G Long-Range Wireless terminal with paper roll

installed

Charging base

An external power supply for the base

Roll of thermal printer paper

Quick Reference Guide

Terminal ON/OFF

Press the green [Enter] key to power on the device; the terminal will

initiate an application check and then enter the idle screen. To power off

the device, press the yellow [Correction] key and the [Administrator]

button simultaneously for one second.

Terminal Keyboard

The terminal keypad contains 10 numeric keys (0-9), an up/down scroll

key, a green [Enter] key, a red [Cancel] key, a yellow [Correction] key

and a number of additional function keys. The exact number of

additional function keys varies by terminal model.

Special function keys provide customers with quick and easy access to

frequently used functions and tasks. The following special function keys

are present on the terminal: [F], [F1], [F2], [F3], [F4] and up/down

navigator.

NOTE:

Throughout the Quick Reference Guide, the [▼]

navigator key indicates scroll down and the [▲]

navigator key indicates scroll up.

Numeric Data Entry

The terminal keypad will automatically default to a numeric-only keypad

when entering data into numeric-only fields, such as card number and

amount prompts. See the following examples:

Card number is a numeric data item. To enter the value “544619999,”

press [5], [4], [4],[6], [1],[9],[9],[9] and [9] on the keypad.

TRANSACTION NAME

Card Number

[544619999]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

For amount entries, the terminal initially displays $0.00. For example, to

enter the value “$5.30,” press [5], [3] and [0]. No decimal point is

entered.

TRANSACTION NAME

Enter Sale

Amount [$5.30]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

Text Data Entry

When performing data entry into text-only fields, the terminal keypad

automatically defaults to all alpha characters.

Alphanumeric Data Entry

NOTE:

When performing data entry on screens that accept

both alpha and numeric characters, the method of

using a shift key “F” to access the alpha characters

and special characters is implemented. By pressing

the numeric key first and then pressing the “F”key,

you can scroll through all characters programmed on

that key.

The Administrator key is also designated for other special characters;

it is marked with a period, comma, # (pound) and * (asterisk). To select

one of the special characters, press that key and then press the ‘F’ key

until the desired character appears.

An alphanumeric data entry example is shown below:

FOOTER S

Enter Footer 1

Amount []

Footer 1 is an optional alphanumeric data item from zero to 24

characters. The following example shows how to enter the message

“Open 24HR” using multiple key presses.

Step

Terminal Display

Merchant Action

FOOTERS

No action.

Enter Footer 1

[]

FOOTERS

Press [6] once.

Press [F] key three times.

Enter Footer 1

[O]

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