every time you touch the screen, you will hear a voice telling you the text or button you
are touching.
Q: Unable to access the account due to a lost password. What should I do?
A: If you don’t have a Microsoft account and have forgotten your local account
password, you can’t recover it. Instead, you’ll need to reset your PC. Please see
instructions below:
o1. Start your PC and select the Power icon in the bottom right-hand corner of
the lock screen.
2. While holding down the Shift key, select Restart.
3. On the Boot options menu, select Troubleshoot > Reset this
PC > Remove everything.
4. Your PC will restart and will reset itself.
Note: Following these steps will remove all of your data, programs, and settings.
Q: There is no wireless connection; how do I set this up?
A: Check if the wireless radio is on. See Wi-Fi setting.
1. Try to get closer to the wireless access point;
2. Reset the wireless router if using a private network; open the browser to view the
landing page if using a public network.
Q: My screen is not connecting to the PC Stick; how do I fix this?
A: Firstly, please ensure that the device is properly connected to your screen, via the
screen HDMI port. The device should also be powered via the power adapter which is
included in the giftbox.
Please also ensure that the correct process is followed when using the iOTA GO. Perform
the following steps in order:
1. Ensure that the display you are using is plugged into the power mains. Keep the
device switched off.
2. Connect the iOTA GO to power and plug into the HDMI port.
3. Turn on iOTA GO. A blue light will appear to confirm it is turned on.
4. Turn on display screen.
Q: How do I reset my device?
