Published: 20.09.2023
www.joy-it.net
SIMAC Electronics GmbH
Pascalstr. 8, 47506 Neukirchen-Vluyn
5. ADDITIONAL INFORMATION
Our information and take-back obligations according to the Electrical and
Electronic Equipment Act (ElektroG)
Symbol on electrical and electronic equipment:
This crossed-out dustbin means that electrical and electronic appliances do not
belong in the household waste. You must return the old appliances to a
collection point.
Before handing over waste batteries and accumulators that are not
enclosed by waste equipment must be separated from it.
Return options:
As an end user, you can return your old device (which essentially fulfills the same
function as the new device purchased from us) free of charge for disposal when
you purchase a new device.
Small appliances with no external dimensions greater than 25 cm can be dis-
posed of in normal household quantities independently of the
purchase of a new appliance.
Possibility of return at our company location during opening hours:
SIMAC Electronics GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn,
Germany
Possibility of return in your area:
We will send you a parcel stamp with which you can return the device to us free
of charge. Please contact us by email at Service@joy-it.net or by telephone.
Information on packaging:
If you do not have suitable packaging material or do not wish to use your own,
please contact us and we will send you suitable packaging.
6. SUPPORT
If there are still any issues pending or problems arising aer your purcha-
se, we will support you by e-mail, telephone and with our ticket support
system.
Email: service@joy-it.net
Ticket system: http://support.joy-it.net
Telephone: +49 (0)2845 9360-50 (Mon - Thur: 10:00 - 17:00 o‘clock,
Fri: 10:00 - 14:30 o‘clock)
For further information please visit our website:
www.joy-it.net
