Klevio One Manuale utente
Customer Support
Klevio One
–
Instruction Manual
One-IM:1.0-202205-CS:v2.8-CT:v2.4a-W4G
©2022 Klevio
Welcome to Klevio
Klevio is a smart entry control system that connects to the locks on your doors via a Klevio
smart access device. This enables you to control access to your property with the free Klevio
Smartphone App or the Klevio Web Dashboard.
This manual details Klevio One, a Klevio smart access device that not only controls your locks but
can also double as an intercom handset with audio features. Different options for connectivity
are available (Wi-Fi or Wi-Fi & 4G).
The Klevio system includes the Klevio web Dashboard, Klevio smart access devices & the Klevio smartphone App
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Contents
Getting started 6
Interacting with the Klevio One device 6
Answering a call 7
Opening your door if your device stops working 7
Accessing Device Settings 8
Setting up Wi-Fi 8
Other settings (audio, unlock duration, button configuration …) 9
Troubleshooting 10
Installation 12
Klevio One device details 13
The Klevio Console (v2.8) 13
Klevio Controller compatibility (v2.4a) 14
Installing Klevio One 15
General information 15
Klevio One functional diagram 15
Common materials & consumables required for installation 16
Power supply wiring 16
OPTION 1: Plug power supply unit wiring 17
OPTION 2: Mains power supply unit wiring 17
Installation instructions 18
STEP 1 Take your Klevio device & separate the Console from the Controller 18
STEP 2 Connect the Klevio console to power 19
STEP 3 Mount the Klevio console on a wall 19
STEP 4 Check mounted console for power 20
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STEP 5 Connect the device to your locks, access system or other hardware 20
STEP 6 Attach the Klevio controller & boot up the device 20
STEP 7 Test your locks are working from the Klevio device 21
STEP 8 Download the Klevio app & create a Klevio account 21
STEP 9 Contact Klevio to issue your master keys 21
Integrating with intercom systems 22
5-wire analog system (4+n) 23
2-wire analog system (1+n) 24
Connecting other hardware 25
Electric strike 25
External NC or NO relay 25
Technical details 26
Terminal connections 27
Left terminal block 27
Right terminal block 28
Jumpers 29
Installation troubleshooting 31
Bad audio quality on analog systems 31
Klevio does not respond to a call on an analog system 31
Wire lengths & cross-sections 32
Klevio power supply 32
Strike 32
Safety & regulations 33
Device handling & legal documentation 33
Certification 33
Technical data 34
Power supply 34
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Getting started
–
Interacting with the Klevio One device
Klevio One enables you to control your connected locks remotely with the Klevio App and the
Klevio Dashboard. It can also be used as a standalone intercom unit.
There are four buttons on the front of the device and two on the back.
Fig. 1: Buttons on a Klevio One device
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Front of device
Back of device
Door 1
press to open door 1
(usually communal doors)
Reset
resets the device
Door 2
press to open door 2
(usually private doors)
Settings
lets you access your device settings
via the web page www.klevio.zone
(Wi-Fi connection, audio, etc.)
Pick up /
Mute
press to answer call,
press again to mute and again
to unmute
Hang up
press to end call
Please note
For Klevio One to work, it needs to be plugged in and connected to Wi-Fi/4G at all times.
Answering a call
When Klevio is rung from outside, the device will ring and the ‘Pick up / Mute’ button ( ) will
flash blue (If you’re close to the unit the indicator lights on the left will turn blue at the same
time). To pick up the call, press the ‘Pick up / Mute’ button ( ), which will change from blue to
orange, and you can now speak to the person outside.
Opening your door if your device stops working
You can trigger a manual unlock of your door (usually your communal door) by pressing the
small round 'Emergency unlock' button on the console behind the device (see Fig. 2). This push
button (also called 'SW2') manually actuates the OP1/OP2 relay, which means it can be used to
manually open a door wired to the OP1/OP2 relay in case the buttons on your device cease to
function. The button can be accessed by unmounting the device’s controller with an upward
sliding motion (see Fig. 2).
Emergency Unlock Button
The Emergency unlock button will not work if the device does not have power.
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Fig. 2: Detaching the controller to reach the Emergency unlock button
Accessing Device Settings
To modify your device’s settings you will need to connect to it from another Wi-Fi enabled device
such as a smartphone, tablet or computer. Complete the following steps:
1. Press and hold the ‘Settings‘ ( ) button (see Fig. 1) on the back of the Klevio device for at
least one second.
2. At this point, the indicator lights on the front of the device will flash orange and blue -
once they go pink this means Klevio has set up a Wi-Fi hotspot called ‘KlevioHotspot’
which you can connect to from your phone/tablet/computer with the password
‘lifeunlocked’.
3. Once connected to the Klevio network, open a browser and navigate to the web page
www.klevio.zone where you can edit your device settings.
Setting up Wi-Fi
Klevio One needs to be connected to Wi-Fi or 4G in order to work. Additionally, if any changes
occur on the Wi-Fi network or the router gets replaced, you will need to manually adjust the Wi-Fi
settings on the device.
To set up Wi-Fi on your device, access Device Settings as described in the 'Accessing device
Settings' section.
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Once you reach www.klevio.zone, find the input fields for Wi-Fi settings, type in your credentials
and tap ‘Store and exit settings’. After a few seconds, the blue and orange lights on your Klevio
device should flash briefly and your Klevio should come online.
Other settings (audio, unlock duration, button configuration …)
You can also use the Device Settings page to adjust other aspects of your Klevio system such as
audio settings, unlock duration, button actions, … Just follow the instructions in the 'Accessing
Device Settings' section to reach the www.klevio.zone page and use the interface to adjust the
device to your liking. Changes need to be confirmed by clicking on the ‘Store and exit settings’
button in order for them to take effect.
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Troubleshooting
–
Fig. 3: Troubleshooting Klevio One
Issue
Likely causes
Solution
When I try to use my
digital keys my doors
won’t open and the
message ‘Uh-oh‘
appears with a red ‘X’
symbol on my app
Your Klevio device
has no power
Check if your device has power by touching the
unlock buttons to see if the indicator lights light
up. If they don’t:
• Make sure your device is plugged in. If it isn’t,
plug it in and allow 30 seconds to reboot
• Check that the controller (top part of the
device) is properly clicked down onto the
console
Your internet is
down
or
You’ve changed
your Wi-Fi
password or
replaced your
router
• If you’re experiencing poor internet service,
consult your internet provider (if you have a
Wi-Fi-only Klevio One, you may want to
consider upgrading to a 4G-enabled device)
• If your Wi-Fi setup has changed, follow the
instructions in ‘Setting up Wi-Fi’ of this
document
Klevio doesn’t ring
when someone presses
my doorbell (for
installations with
intercom functionality)
Your Klevio device
has no power
See the solution in the first row
Your Klevio device
is working fine, but
there’s an issue
with your building’s
intercom system
Speak to our team through the Support page of
your Klevio app
When I try to use my
digital keys my doors
won’t open and a
‘Network error‘
message appears on my
app
Your phone has a
poor network
connection so it
can’t communicate
effectively with our
servers
• Check your phone’s data or Wi-Fi connection
• If your Wi-Fi signal strength is weak, consider
switching Wi-Fi off temporarily to get a stronger
3G/4G connection. If you’re standing outside
your front door, your phone might be midway
through the process of connecting to your
home Wi-Fi, so wait a few seconds and try
again. Failing this, reboot your phone
(Table continues on next page)
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