5. Troubleshooting Guide
This troubleshooting guide is for general aid only. For service and installation issues and concerns, call
1-800-585–STEAM (7832).
Symptoms Probable Causes Recommended Action
1. ″Err 1″appears on the control
pad. A. The power button is stuck. A. Reset the power at the breaker.
2. ″Err 2″appears on the control
pad. A. ″Up button″is stuck. A. Reset the power at the breaker.
3. ″Err 3″appears on the control
pad. A. ″Down button″is stuck. A. Reset the power at the breaker.
4. ″Err 4″appears on the control
pad. A. ″Time″button is stuck. A. Reset the power at the breaker.
5. ″Err 5″appears on the control
pad. A. The float switch was tripped
for 10 seconds. The generator
is not getting enough water.
A. Check the water supply for
proper flow and check that the
water supply to generator is
turned on.
B. Water feed assembly is
blocked. B. Remove and inspect the water
feed assembly in the generator.
C. Water supply to generator is
shut off. C. Check for a clogged water line
and check that the water
supply to generator is turned
on.
6. ″Err 6″appears on the control
pad. A. The maximum heat has been
exceeded. A. Shut off the system and allow
it to cool. Reset the power at
the breaker.
7. ″Err 7″appears on the control
pad. A. ″Temperature″button is stuck. A. Reset the power at the breaker.
8. ″Err 8″appears on the control
pad. A. ″Clock″button is stuck. A. Reset the power at the breaker.
9. Unit shuts off. A. Unit has been in operation for
more than 60 minutes. The unit
will time out.
A. Turn unit back on.
10. No steam is being generated. A. Piping (inlet and outlet) is not
properly attached. A. Reattach the pipes properly.
B. Steam head is blocked. B. Remove the steam head (after
cooling) and check that the
plunger slides freely in the cap.
11. There is a continuous flow of
water from the steam head.
(Water flow during automatic
purge cycle is normal.)
A. Water supply incorrectly
attached to steam generator. A. Connect the water supply to
the proper inlet.
B. Water feed assembly is stuck. B. Remove and inspect the water
feed assembly in the generator.
Kohler Co. 7 1008020-2-B
