KWorld DV/AV 883 Guida all'installazione

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

FAQ of DV/AV 883 Editing Card

V1.2.20070628

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Q1. How to reinstall software? ................................................................................................3

Q2. How to run the diagnose program? .................................................................................4

Q3. DOA or RMA problem......................................................................................................5

Q4. Why cannot record more than 3.99G?.............................................................................7

Q5. When run ATVR program, it appears “Error on Event 900” and “Cannot

pin, so it cannot work ($80040209)”. How to solve the problem?........................................7

Q6. When run ATVR, it appears “Invalid Class String”......................................................9

Q7. When run ATVR, it display”Cannot Set capture device.... [1000]”............................10

Q8. How to know what driver and application version we use? ........................................12

Q9.Video works fine but no sound. .......................................................................................13

Q10. How to connect video camera composite output to this device?................................18

Q11.When open operating system, it display “IRQ error”.................................................19

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Q1. How to reinstall software?

Step1:

Please check uninstall driver properly(please reference to manual).

Step2:

Then, please restart your operating system.

Step3:

Please note below steps when you re-install software

Please note if you already install software as below, please close them before you

install our software, or it will cause install improperly.

1.To avoid compatibility issues between many application(ex. Norton….), please

close them before you install our software.

2. If you already install other video device (ex. Webcam…), they might have some

shortcut in the take bar. Please close them as well before you install our software.

3. If you are playing some video or sound programs (ex. Beyond TV…), they might

have some shortcut in the take bar. Please close them as well before you install our

software.

After check those steps, please reference to manual to install.

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Q2. How to run the diagnose program?

How to run GetSysInfo :

Step1. Please click GetSysInfo to run it directly. :

Before run GetSysInf, please plug your USB box into your computer and install

the software. When you see picture as below, please press “OK” to continue run

the diagnose program.

Step2.Please close the window.

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Step3. After you run the program, it will dump the system and multimedia

information to a file under root of disk C:.

Please attach SystemInfo.ini from disk c: to

http://www.kworld.com.tw/ch/index_Support_Product-support.htm

And please don't forget to describe question detaily.

We appreciate you to help us understand situation after you test the product.

To define and solve the problems, we need your help to check out PC system,

filters and software version.

Q3. DOA or RMA problem.

A. Please contact to local supplier or our branch company which you live nearby.

KWorld Computer Co., Ltd (Headquarter)

Address: 6F, No.113, Jian 2nd Rd., Jhonghe City,

Taipei County 235, Taiwan (R.O.C.)

TEL: +886-2-8228-6088

FAX: +886-2-8221-6856

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Web Site: http://www.KWorld.com.tw

Business Development /

SalesInquiry:sales@KWorld.com.tw

Technical Support:[email protected]

KWorld's map

KWorld (USA) Computer Inc. (U.S.A.

Subsidiary)

Address: 9780 Research Drive Irvine,

Ca 92618 U.S.A.

TEL: 1-949-450-0052

FAX:1-949-450-0053

Web Site: http://www.kworldcomputer.com

Business Development /

SalesInquiry:emily@KWorld.com.tw

Technical Support: support@kworldcomputer.com

KWorld Computer (U.K. Distributor)

Technical Support:[email protected]

KWorld Computer (Spain & Portugal

Distributor)

Address: C/ Gamonal, 16 3º C 28031 Madrid, Spain.

TEL: + 34 91 305 29 31

FAX:+ 34 91 305 29 74

Web Site: http://www.KWorld.com.tw

Business Development / SalesInquiry:

[email protected]

Technical Support:[email protected]

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

KWorld Computer GmbH (Germany Distributor)

Adresse: Am Schimmershof 7, 40880, Ratingen,

Germany

TEL: +49-2102-74087-0

Web Site: http://www.KWorld.com.tw

Geschäftsstelle /

Ve r k a u f : [email protected].tw

Telephone: +49-2102-740870,

-7408710,-7408711,-7408712,-7408713

Fax: +49-2102-7408719

Stream Leader (Japan Distributor)

Address: Bild. Toa 2-16-9 , Hirai,Edogawa-Ku,

Tokyo,Japan,132-0035

TEL: 03-5836-2137

FAX:03-5836-2108

Web Site: http://www.vstream.co.jp

Business Development / SalesInquiry:allen@vstream.co.jp

Q4. Why cannot record more than 3.99G?

When your windows operating system is FAT32, a file cannot store more than 4G. If

your windows operating system is NTFS, it will not been limited.

Q5. When run ATVR program, it appears “Error on Event 900” and “Cannot

pin, so it cannot work ($80040209)”. How to solve the problem?

Please adjust the Hardware acceleration. Follow below steps to setup.

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Step1.

Please click right button on your desktop and select “properties”.

Please choose “settings”=>”advanced”.

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Step3. Select “troubleshoot”=>adjust the”Hardware acceleration”.

Q6. When run ATVR, it appears “Invalid Class String”.

When you install “K-Lite Codec Pack”, “ACE Mega Codec Pack” or other software

codec, such as “Direct Show Filter”, these applications may affect your programs.

（ex: K-Lite Codec Pack v2.53）

Step1：Please check the Add or Remove Programs in control panel.

If it is absolutely necessary to install the codecs, please use custom setup to

choose

Version: V1.2.20070628

Date: 2007/6/28

File Name: DV/AV 883 Editing

Card d FAQ

Author : Ben Sung

Step2：Please make sure what should install and what should not.

Q7.

When

run

ATVR, it display”Cannot Set capture device.... [1000]”.

For product:

PVR-TV USB2.0 KWorld PVR-TV 300U Dongle

USB2.0

PVR-TV 713X KWorld DVB-T 360U Digital TV

Dongle

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KWorld DV/AV 883 Guida

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