Troubleshooting
Contacting Your Distributor
Warranty
If Eltee Pad does not turn on:
• Make sure that you press the power button and hold for at least 3
seconds.
• Ensure that it’s fully charged.
If there’s no display on the screen when Eltee Pad is on:
• Eltee Pad goes into sleep mode if not used for five minutes. Gently
press the power button to wake it up.
• If that doesn’t work, shut it down by pressing the power for three
seconds, then restart.
If there’s no sound while the display is on:
• Check the volume level through the menu screen.
• Try a different activity.
If Eltee Pad hangs/freezes while using:
• Try to reboot by pressing and holding the power button for 15 seconds.
Once you have established that there is a problem with the Eltee Pad,
please contact your distributor.
• The best way to contact your distributor is through:
www.LearningTime.co/contact
• Please ensure you provide the correct phone number and email
address to ensure an efficient service.
• The customer service staff at your distributor’s office will usually
call you within 48 hours. They will go through the problem and
troubleshooting steps with you over the phone.
• If the problem can’t be solved, you will be requested to bring the Eltee
Pad to the office, where it will be fixed or replaced, depending on your
warranty.
• If you do not hear from your distributor within 48 hours, you may send
Your warranty is valid for one year from the date of purchase, as per the
following conditions:
There’s no need to register for warranty but please keep your invoice/
receipt as proof of purchase.
You will need to bring/send the product to your distributor at your
cost.
During the warranty period, you will be entitled to free repair or
replacement arising from defects in materials or workmanship of the
product.
The warranty will not apply in the case of damage caused by misuse,
negligence, accident, inflow of any liquid, sand or dirt, or excessive
pressure that deformed or damaged the product.
The warranty will not apply if the product is modified, tampered with
or repaired in any way by a third party.
Note: We guarantee to provide excellent service at the lowest possible
cost, even after the expiry of your warranty!
Learning Time, its agents, representatives or distributors shall not be
liable for any loss, injury or damage arising directly or indirectly out of, or in
connection with, the service, delivery or use of the product, Eltee Pad.
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