LifeFone VIP x Manuale utente
Saves Lives When Seconds Count®
At-Home and On-The-Go VIPx
with Optional Fall Detection
User’s Guide
MEDICAL ALERT SERVICES
STEP 1
STEP 2
STEP 3 COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN AND CHARGE YOUR
LIFEFONE VIPx DEVICE
CALL TO ACTIVATE! 1-800-940-0262
VIP
™
LifeFone At-Home & On-The-Go VIPx User’s Guide 1
Table of Contents
VIPx Voice in Pendant Overview.................................... 2
Your VIPx and Charging Cradle..................................... 3
STEP 1: Plug-In and Charge the LifeFone VIPx............. 4
STEP 2: Test Your VIPx System...................................... 5
STEP 3: Send LifeFone Your Emergency Plan............... 6
Testing Your VIPx Monthly ............................................ 7
Placing an Emergency Call with VIPx ............................ 7
Charging Information .................................................... 8
Wearing Your VIPx ......................................................... 9
Replacing Lanyard with a Belt Clip.............................. 10
Cleaning Your VIPx ...................................................... 10
Location Information ................................................... 11
Optional Features........................................................ 12
Optional: Automatic Fall Detection............................. 13
Important! Location, Coverage, Water Resistance...... 14
Pacemaker and FCC Information ................................ 15
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
VIP
™
LifeFone VIPx (Voice-in-Pendant) Overview
VIPx in Charging Cradle
VIPx is available in Black,
Silver or White
call
button
blue call
light / red
battery light
speaker
microphones
LifeFone At-Home & On-The-Go VIPx User’s Guide 3
VIPx and Charging Cradle Notes
• The Charging Cradle is for holding the VIPx while
charging
• Emergency Call Button, when pushed, initiates a two-
way call to LifeFone’s response team
• Speaker allows you to hear LifeFone’s response team
• Microphone allows LifeFone’s response team to
hear you
• Charging Pins connect Charging Cradle to the VIPx
(be sure to keep these pins clean and free of debris)
• Power Cord connects the charging cradle to a
standard wall outlet.
Red battery light
While charging, the light will
ash red every 5 seconds
until the device is fully
charged. Typical charging
time is 2 to 3 hours.
Once fully charged, the light
will be solid red.
If the battery is low, the light
will slowly ash red when off
the charging cradle.
microphones
Blue call light
During an emergency call,
the light will be solid blue.
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
Plug-In and Charge VIPx
Step 1: Charge your VIPx
1. Plug the Power Cord into a
standard wall outlet.
2. Place VIPx into the charging
cradle as shown. VIPx is
charging when it is in the
charging cradle and the
Emergency Call Button is
ashing red.
3. VIPx is fully charged when the
Emergency Call Button is solid
red. Typical charging time is 2
to 3 hours.
4. The light ashes red every 5 seconds while charging
and is solid red when VIPx is fully charged.
5. It is normal for the light to be off when the device is
not in the charging cradle. Only charge as needed.
NOTE: For best results, charge your VIPx device at
least every 3 to 4 days.
IMPORTANT: If the battery is low, the device will
state, “Battery low, please charge” when you
press the call button. It will then place the call.
IMPORTANT: VIPx is not ready for use until you
have charged VIPx in the Charger for 3 hours and
then completed the set up call with your LifeFone
response team.
STEP 1
IMPORTANT: Fully charge VIPx before rst use.
LifeFone At-Home & On-The-Go VIPx User’s Guide 5
Speaker
Emergency
Call Button
Test your VIPx
Step 2: Press the Emergency Call Button
1. Press the Button in
the center of the
VIPx to connect
to LifeFone.
2. Press and hold the
Call Button for 3
seconds or until
the light turns blue.
The VIPx will begin
the call.
3. The VIPx can remain
in the Charger
during the call
to your LifeFone
response team.
4. Tell the LifeFone Care Specialist that you are
testing your system.
5. When you complete the call with LifeFone, your
VIPx will be set up.
Note: If the VIPx does not power on when placed
in the charging cradle, or cannot detect a cellular
network, call LifeFone Customer Service at 1-800-
940-0262.
STEP 2
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
STEP 3
Your Emergency Care Plan Agreement
authorizes LifeFone to respond properly in
the event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS
FROM YOUR ORIGINAL RECEIPT TO
ENSURE THE BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care Plan
Agreement. Make sure to review all of the information
in this document carefully to ensure accuracy.
Once you’ve conrmed that
all of the information on your
Agreement is correct, please
sign and date the bottom
of the Agreement where
indicated, and return it to us in
the prepaid envelope provided.
Please keep the yellow copy
for your own personal records.
Complete and Mail Back the
Enclosed Emergency Care Plan
LifeFone Emergency Care Plan Agreement
1. SUBSCRIBER
7. ACCEPT AGREEMENT
2. PAYER (if different from subscriber)
16 Yellowstone Avenue, White Plains, NY 10607-1324 Phone: 1-800-882-2280 Fax: 1-800-747-2032
Fax this form to: 1-800-747-2032
SEE REVERSE SIDE FOR TERMS AND CONDITIONS OF THISAGREEMENT. READ THEM BEFORE YOU SIGN THIS AGREEMENT. SUBSCRIBER
ACKNOWLEDGES THAT HE/SHE HAS RETAINED A COPY OF THISAGREEMENT. THISAGREEMENT MAY BE CANCELLED WITH OR WITHOUT
CAUSE ATANY TIME PRIOR TO MIDNIGHT OF THE SEVENTH BUSINESS DAYAFTER SIGNATURE OF THE AGREEMENT.
Subscriber Signature Date Payer Signature (if not Subscriber)
Date
3. HIDDEN KEY AND LOCK BOX
Complete and return this agreement within 48 hours after receipt of equipment.
Return white copy of this agreement in the prepaid envelope. Call with questions 1-800-882-2280 x407
.
Unit ID: ________________ Entered: _________ Operator : ____________ Rep: _____________ Account #: _____________
THIS SECTION FOR OFFICE USE ONLY FOR PUBLIC SAFETY RESPONDERS: Use local phone number below — do not enter 911
6. SPECIAL INSTRUCTIONS
First Name:
Last Name:
Street Address:
Apartment/Floor:
City: State: Zip:
County/Township:
Nearest Cross Street:
Home Phone: ( )
Alternate Phone: ( )
Email:
Date of Birth: Gender: ❑ Male ❑ Female
First Name:
Last Name:
Mailing Address:
City: State: Zip:
Phone 1: ❑ Home ❑ Work ❑ Cell
( )
Phone 2: ❑ Home ❑ Work ❑ Cell
( )
Email:
Relationship to Subscriber:
5. MEDICAL AND PERSONAL INFORMATION
LF0621-OTG-MA
4. PERSONAL RESPONDERS (List in priority order 1-4. Indicate phone type. Select text/email notification option.)
Is Subscriber Ambulatory? ❑ Yes ❑No Check all that apply: ❑ Walker ❑ Cane ❑ Wheelchair ❑ Scooter
Hidden Key Location: Lock Box Code:
Police: ( ) Fire: ( ) Ambulance: ( )
1. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
3. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
2. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
4. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
❑
Home ❑
Work ❑
Cell
❑
Send Text Notifications
Allergies:
Preferred Hospital:
Hospital City and State:
Hospital Phone Number: ( )
Primary Care Physician Name:
Physician Phone Number: ( )
Height: Weight: Hair Color: Ethnicity: Preferred Language:
VEHICLE INFO: Make: Model: Color: Year:
Medical Conditions/Physical Limitations:
Medications:
❑
Send Email
Notifications
❑
Send Email
Notifications
❑
Send Email
Notifications
❑
Send Email
Notifications
LifeFone At-Home & On-The-Go VIPx User’s Guide 7
Testing the LifeFone VIPx
Test Your System Monthly
• Press the pendant button rmly once, until the light
turns blue.
• Once the alarm is received by LifeFone, an
Emergency operator will communicate with you
through the speaker.
• Please state clearly that “THIS IS A TEST.” If you do
not explain to the LifeFone operator that you are
testing your unit, emergency help will be dispatched.
• It’s recommended that you test
your system once a month, every
month.
If you have any trouble performing
this test, please contact customer
support 24/7 at 1-800-940-0262.
Placing an Emergency Call
Step 1. Press and hold the VIPx call button for two
seconds. The light will turn blue.
Step 2. Please hold the device and position the
microphone near your mouth to complete your call.
Step 3. LifeFone’s emergency operator will answer
your call, talk to you to assess your needs, and notify
emergency services if appropriate.
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Charging Your VIPx
Place the VIPx in the charging
cradle as shown. The red battery
light ashes every 5 seconds while
charging and is solid when the
device is fully charged. Once the
light is a solid red, your VIPx is fully
charged and ready to use. Typical
charging time is 2-3 hours.
The VIPx battery is designed to
operate on a single charge for
between 6 to 16 days. Charge time
may be reduced as a result of user
activity, cellular coverage, talk time,
device-specic settings, and device
life.
IMPORTANT:
VIPx requires adequate battery
charge for proper operation. Low battery may
result in the inability to place a call, automatically
detect a fall, and/or properly locate you
automatically during an emergency.
IMPORTANT: When the Emergency Call Button is
ashing red, your VIPx needs to be charged. For
best results, charge your VIPx device every 3 to 4
days.
Indice
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