Lucent Technologies PARTNER Advanced Communications System Release... Guida utente

PARTNER®

Advanced

Communications System

Release 1.0

System Planner

518-456-051

Issue 1

January 1997

Printed in U.S.A. January 1997

Notice

Every effort was made to ensure that the information in this Planner was

complete and accurate at the time of printing. However, information is

subject to change.

Trademarks

PARTNER, PARTNER MAIL, PARTNER MAIL VS, and PassageWay are

registered trademarks of Lucent Technologies.

Ordering Information

The order number for this Planner is 518-456-051. To order additional

copies, call 1 800 457-1235 or 1 317 361-5353. For information on how to

order other reference materials, see the

PARTNER Advanced Communica-

tions System Programming and Use

guide.

Contents

Introduction 1

Form A Supplemental Instructions: System Configuration 2

Form B1 Supplemental Instructions: System Extensions 5

Form B2 Supplemental Instructions: Customized Extension Settings 6

Form C Supplemental Instructions: Button Templates 8

Form D Supplemental Instructions: Number Lists 14

Form E Supplemental Instructions: System Speed Dial Numbers 16

Form A: System Configuration

Form B1: System Extensions

Form B2: Customized Extension Settings

Form C1: PARTNER-34D Telephone

Form C2: Intercom Autodialer

Form C3: PARTNER-18 Telephone

Form C4: PARTNER-6 Telephone

Form C5: MLS-34D Telephone

Form C6: MLS-18 Telephone

Form C7: MLS-12 Telephone

Form C8: MLS-6 Telephone

Form D: Number Lists

Form E: System Speed Dial Numbers

Support Telephone Number

In the continental U.S., Lucent Technologies provides a toll-free

customer hotline 24 hours a day. Customers can call the hotline at

1 800 628-2888 if they need assistance when programming or using

the system. Consultation charges may apply.

Outside the continental U.S., customers should contact their

Lucent Technologies Representative or local Authorized Dealer.

Introduction

Setup decisions for the PARTNER®Advanced Communications System (ACS)

should be recorded on the forms in this Planner. The forms

must be filled out

before installation

to provide guidance for the technician who installs and

programs the system.

The forms should also be used by the customer to record changes after

installation, so there is an ongoing record of the programming for the system. If

programming is inadvertently erased (for example, in the event of an extended

power failure) and a backup of system programming is not available, the forms

can be used to reprogram the system.

Identifying a System Manager

As part of the planning process, the customer should identify a person in the

company to act as System Manager. The System Manager is the person who

is responsible for the telephone system. The System Manager should work

with you to fill out the forms, and should participate (with an alternate) in the

training for the system. The System Manager can then provide training, answer

questions for telephone users, and perform programming for the system after

installation.

Filling Out Planning Forms for the Customers

The planning forms were designed to be as self explanatory as possible. The

first few times you fill out the forms, it may help to refer to the supplemental

instructions on the pages that follow. For detailed information about system

features, see the

PARTNER Advanced Communications System Programming

and Use

guide.

We suggest you complete the forms as follows:

1. Fill out Form A (to describe the customer’s overall system configuration)

and Form B1 (to record basic information for each system extension).

If you want to customize extension settings for different users, complete

Form B2 as well.

NOTE: For system options that require programming, the forms show the

name of the procedure and the programming code in the form {#

NNN

}(for

example, Line Assignment {#301}); centralized programming procedures

for individual extensions are identified by the letters {CTP} for “Centralized

Telephone Programming” (for example, Line Ringing {CTP}).

2. Provide advice to help the customer fill out any additional forms needed for

installation.

■If button features should be programmed onto users’ telephones cen-

trally (instead of letting users do it themselves), the desired button

programming should be specified using the appropriate telephone

templates or feature checklists on Form C1 through Form C8.

■If the customer plans to use dialing restrictions, Form D should be

used to specify a list of Emergency Phone numbers that will override

restrictions. Form D can also be used to specify lists of Disallowed

and Allowed numbers to fine tune the dialing capabilities for individual

extensions, to identify External Hotline phones that dial a specified

telephone number as soon as the handset is lifted, and to specify up

to 99 account codes for account code verification.

■If the customer wants System Speed Dial numbers programmed that will

be available to all system users, Form E should be filled out.

After the forms are completed, take the original and leave a copy with the

customer.

Customer Training

In the U.S., a Lucent Technologies representative will provide training at the

customer’s place of business when the system is installed and programmed.

(Outside the U.S., customers should contact their Lucent Technologies Repre-

sentative or local Authorized Dealer for information about training.) The repre-

sentative will demonstrate how to:

■Handle calls and use system features

■Program features and phone numbers onto phone buttons

■Change the programming for the system and for individual telephones

■Use the

Quick Reference

cards and the

Programming and Use

guide

To prepare for training, please tell the customer to:

■Set aside approximately two hours of

uninterrupted

time for training on

installation day, preferably in a quiet place away from distractions.

■Designate one person (generally the System Manager) and an alternate to

participate in the training. These persons will then train the rest of the

company staff.

This training will ensure that the customer takes maximum advantage of their

new system. Thank you for your cooperation.

Hunt Group

sends incoming calls directly to an extension in

the specified group 1–6. Programmed using option 1 of Group

Call Distribution {#206}.

VMS-Mail

Voice Mail coverage of personal line by PARTNER MAIL or

PARTNER MAIL VS

, which must be purchased separately.

Sends unanswered incoming calls directly to the line owner’s

mailbox.

NOTE: You can use option 3 of Group Call Distribution {#206}

Line Coverage Extension {#208} to specify VMS-Mail lines

for ownership. With the #206 option, calls are routed to the

user’s voice mailbox after four rings. The #208 option provides

more flexibility because calls are routed after the number of

rings specified with VMS Cover Rings {#117}, if the extension

has VMS Cover on. The user also can turn on Do Not Disturb

to send calls on the owned line immediately to VMS coverage.

Write User’s Name for Personal or Owned Line

or Identify Equipment for Dedicated Line

For a personal, owned, or dedicated line, write the user name or equipment

description (for example, “Fax”); otherwise, leave blank. (If another user

provides backup call coverage on the line, note the name of that user in

parentheses.) Use Form B2 to record custom extension assignments.

Check if Caller ID Service

Check this column to indicate lines on which local telephone company Caller

ID service is provided. For dial-code features that support this service, see

Form C.

Form A Supplemental Instructions:

System Configuration

Salesperson completes items 1–11.

Sales Support Representative completes items 12–14.

7. System Lines

Enter information about individual lines in the table. Be sure to list the lines

assigned to

all

extensions first, followed by personal and dedicated lines.

Write R if Rotary (Dial Pulse) Line {#201}

Leave blank for touch-tone lines.

Line Coverage—You can select one per line

If desired, identify an automated answering option for incoming calls on each

line. (If all calls on a line should be covered by a human operator, leave all

line coverage columns blank for that line.) To avoid confusing callers, it is

recommended that

only

one of the

VMS-AA

options be used to

handle incoming calls throughout the system.

Automated attendant

, which must be purchased separately.

VMS-AA

Automated Attendant service of PARTNER MAIL

PARTNER MAIL VS

®, which must be purchased separately. If

the receptionist does not answer an incoming call, VMS-AA

lets the caller select an extension or route. Programmed using

option 1 of Group Call Distribution {#206} for Hunt Group 7.

8. System Settings

Receptionist answers calls during business hours?

If “Yes,” be sure to record settings on these forms that will allow

the receptionist to answer the phone before automatic coverage is applied.

Number of Lines {#104}

This programming procedure should be used

only

for installation—using it

later erases custom settings for

all

extensions. After installation, use Line

Assignment {#301} to assign lines.

Transfer Return Rings {#105}

The transfer return extension is identified on Form B1, Write Transfer Return

Ext. No. {#306}.

Outside Conference Denial {#109}

To prevent

all

users from conferencing with more than one outside party,

write “No” in the space provided.

VMS Cover Rings {#117}

This feature applies to all intercom calls, transferred calls (that is, outside

calls transferred by VMS-AA and inside transferred calls), and outside calls

on owned lines (those specified using Line Coverage Extension {#208}) for

extensions that have VMS Cover or Automatic VMS Cover {#310} active.

Ring on Transfer {#119}

If Ring on Transfer is Not Active, callers hear silence unless Music on Hold is

activated and an audio source is connected to the processor module.

Toll Call Prefix {#402}

If dialing a “0” or “1” to make long distance calls is

not

required, write “No” in

the space provided.

System Password {#403}

Whoever knows the password can place any type of call at any time,

regardless of dialing restrictions.

NOTE: If a System Password is programmed, it must be entered to turn

Night Service on and off. Also, users at Night Service Group extensions

must enter the password before placing outside calls—except Marked

System Speed Dial numbers and numbers on the Emergency Phone

Number List.

Star Code Dial Delay {#410}

Contact the local telephone company to determine whether there is a delay

after a star code is dialed, but before returning a second dial tone as a

prompt for the user to enter more digits. Write in the number of seconds

(1–5) to match the delay interval in the space provided.

Music on Hold {#602}

If Music on Hold is Not Active or no audio source is connected, callers on

hold hear silence.

9. Line Coverage

VMS-AA

If VMS-AA was specified in Item 7, you can change the number of times that

the phone should ring before the voice messaging system answers. You also

can specify that the system should answer only when Night Service is off

(Day only) or when Night Service is on (Night only). If Day only or Night only

is selected, be sure to specify a Night Service Button {#503} for extension 10

on Form C to activate this feature.

10. Auxiliary Equipment (System)

Check boxes that apply for auxiliary equipment connected to the control unit or

to system wiring. All appropriate hardware and software must be purchased

separately.

Battery Backup

In some countries, battery backup is available to allow the customer to

connect an external battery to keep the complete system operational during

a commercial power failure. If it is available and the customer wants battery

backup, check this box.

Caller ID Devices

If the customer wants to connect a Caller ID device (such as a PC to

process Caller ID information) directly to a system line, check this box.

A separate wiring run is required to connect each device directly to the

network interface jack for a line.

Loudspeaker Paging

If the customer wants a loudspeaker paging system, check this box. If the

loudspeaker paging system supports multiple zones, indicate the number of

zones.

Magic on Hold

If the customer wants Magic On Hold, check this box. Magic On Hold

includes a one year license that must be renewed annually.

Uninterruptible Power Supply

If the customer cannot afford to lose full communications capability during

power outage, an uninterruptible power supply (UPS) should be ordered.

SMDR

If the customer wants to track phone usage in a printed report, check this

box. Before changing SMDR Output Format {#610} to 24 digits, check the

documentation for the call accounting device to verify that 24-digit output is

supported.

PARTNER Contact Closure Adjunct

If the customer wants a Contact Closure Adjunct, check this box.

Backup/Restore PC Card

If the customer wants to be able to back up system programming, check this

box.

NOTE: In addition to the VMS extensions, you must specify an extension

(with no lines assigned) where a remote maintenance device is installed.

Write “VMS-RMD” in the Write Name/Description column.

These VMS extensions should be checked on Form B2, Identify Group

Assignments, VMS Only. They must be assigned to Hunt Group 7 using Hunt

Group Extensions {#505}.

PARTNER MAIL VS

Check the 2 or 4 extensions used for PARTNER MAIL VS and write “VMS” in

the Write Name/Description column. Note that the PARTNER MAIL VS

module is installed in a control unit slot, and so takes up 6 extensions.

Only the bottom 2 or 4 extensions, however, answer VMS calls—the other

extensions can be used as guest mailboxes.

These VMS extensions should be checked on Form B2, Identify Group

Assignments, VMS Only. They must be assigned to Hunt Group 7 using Hunt

Group Extensions {#505}.

Extra Alert

Check the extensions to which an extra alert, such as a light or bell, is

connected.

IROB

Check the extensions to which an In-Range Out-of-Building protector is

connected to prevent electrical surges.

AA Extension {#607}

Check the extensions to which automated attendants are connected.

Contact Closure Group {#612}

Identify the extensions that can activate Contact Closure 1 and Contact

Closure 2.

Write Transfer Return Ext. No. {#306}

By default, a transferred call returns to the originating extension if the call is not

picked up. To specify a different transfer return extension, write the extension

number in this column. For extensions to which you are connecting a PARTNER

MAIL system, PARTNER MAIL VS system, or auto attendant, indicate a transfer

return extension—usually extension 10—where a person can pick up calls that

are transferred by the VMS or AA extension but not answered.

Form B1 Supplemental Instructions:

System Extensions

This form provides basic information for each system extension. To customize

line restrictions or other extension settings, you must also use Form B2.

Write Name/Description

Write a user name or a description for auxiliary equipment (such as “Fax,” “VMS,”

or “Conference Room”) to be installed at the extension. If system display phones

should show the name/description of the caller for internal calls, write the 20

characters you want to display, check the Check if Ext. Name Display {CTP}

column, and complete Form B1, page 3 of 3. (Note that MLS-model phones

display only 12 characters.)

Identify Telephone Attached to this Extension

Check the appropriate column to indicate the type of phone.

If a system and standard phone are combined on an extension, check the two

appropriate Identify Telephone columns. If a phone and an auxiliary device are

combined on the extension, check the appropriate Identify Telephone and

Identify Auxiliary Equipment columns.

Identify Auxiliary Equipment

Attached to this Extension

Except as noted, check the appropriate column to indicate the type of auxiliary

equipment.

Call Waiting {#316}

(Standard phones only) By default, the system’s Call Waiting feature is set for

Not Active. To change the default, check extensions with standard phones

that are to receive a tone while on a call to indicate a second incoming call.

External Hotline {#311}

Check the extensions to be used as External Hotlines. Specify the telephone

number that is dialed automatically from each External Hotline on Form D.

Hotline {#603}

Write “Hotline” in the Write Name/Description column and write “T” for touch-

tone or “R” for rotary in the Standard column (under Identify Telephone) to

indicate the phone type. (A hotline extension should have a standard touch-

tone or rotary phone; a hotline alert extension can have any phone type.)

PARTNER MAIL

Check the 2, 4 or 6 extensions used to connect the PARTNER MAIL system

and write “VMS” in the Write Name/Description column.

Form B2 Supplemental Instructions:

Customized Extension Settings

Each row on Form B2 specifies settings—including group assignments—that

can be copied to other extensions using Copy Settings {#399}. Default settings

are shown at the top of Form B2.

Settings for Auxiliary Equipment

The following settings may be useful for auxiliary equipment:

■For a dedicated line (such as a Fax line, see Form A), assign the line to the

equipment extension and remove it from other extensions.

■To prevent other extensions from interrupting calls, write “A” (Assigned) in

the Automatic Extension Privacy {#304} column.

■In general, do not assign auxiliary equipment extensions to a Pickup Group,

Calling Group, Hunt Group, or Night Service Group.

Identify Extension Settings if Different from

Default

For each extension, identify extension settings that are different from the default.

Display Language {#303}

(System display phones only) Indicate the language for display messages if

different from English.

Automatic Extension Privacy {#304}

By default, any user sharing a line can join calls at another extension

(Privacy is Not Assigned). If all calls are to be private, write “A” (Assigned) in

this column.

Always use this feature for Fax and modem extensions

Abbreviated Ringing {#305}

(System phones only) By default, a new call rings only

once

when a phone is

in use (Abbreviated Ringing is Active); the line button light flashes until the

call is answered or the caller hangs up. To change the default so a new call

rings

repeatedly

, write “NA” (Not Active) in this column.

Forced Account Code Entry {#307}

(System phones only) If a user should be required to enter an account code

before placing an outside call, write “A” (Assigned) in this column.

Distinctive Ring {#308}

(Standard devices only) By default, outside, intercom, and transferred calls each

have their own ringing pattern (Distinctive Ringing is Active). To change the

default so that all calls ring the same, write “NA” (Not Active) in this column.

Automatic VMS Cover {#310}

If PARTNER MAIL or PARTNER MAIL VS is installed and an extension

should automatically be covered when its calls are not answered, write “A”

(Assigned) in this column. To program a VMS Cover button to turn coverage

on and off at an extension, see Form C.

Voice Interrupt on Busy {#312}

(System phones only) To identify an extension as being eligible for intercom

calls while busy with another intercom or outside call, write “A” (Assigned) in

this column.

Line Ringing {CTP}

The default is immediate ringing for all individual lines at all extensions. For

each extension, specify the lines that should ring immediately, after a delay

(about 20 seconds), or that should not ring. Also specify the lines that should

not

be assigned.

Settings for a Receptionist’s Extension

If a receptionist at extension 10 is to answer calls, coordinate line assignments

and line ringing for extension 10 with settings for other extensions, to deter-

mine how incoming calls are handled.

■If the receptionist is to answer all calls (immediate call handling), assign

all lines to extension 10 with immediate ringing; assign lines as needed to

other extensions with no ringing. The receptionist will answer all calls and

transfer them to the appropriate extensions. If you want another extension to

provide backup coverage for the receptionist, assign all lines

to that extension with delayed ringing.

■If the receptionist is to answer calls only when users do not pick up immedi-

ately (delayed call handling), set lines to immediate ringing at users’

extensions and to delayed ringing at extension 10.

Identify Restrictions/Permissions

Specify restrictions and permissions for each extension.

Line Access Restriction {#302}

By default, access to all lines is set to No Restriction. To change the default,

write the line numbers in the appropriate columns, as follows:

Outgoing only – User can place outside calls and receive only

transferred calls on specified line.

Incoming only – User cannot place outside calls but can receive calls

on specified line.

No Access – User cannot place or receive outside calls on

specified line (but can receive transferred calls, pick

up calls on hold, or join calls).

Outgoing Call Restriction {#401}

Write “IN” or “LOC” to indicate restrictions for all outgoing calls on all lines at

that extension, as follows:

IN – User can make only intercom calls to other system extensions.

LOC – User can make only intercom and local outside calls (no calls that

require a “0” or “1” prefix).

Any available outside lines can still be used to dial numbers on an Allowed

Phone Number List assigned to the extension, numbers on the Emergency

Phone Number List, or Marked System Speed Dial numbers.

Identify Group Assignments

To assign extensions to any of the following groups (each extension can be in

one or more groups), write the group number or place a check mark in the

appropriate columns.

Pickup Group Extensions {#501}

Any extension can answer an intercom, transferred, or outside call ringing at

an extension in the Pickup Group, without knowing which extension is ringing

and without being in the group. Do not put PARTNER MAIL or PARTNER

MAIL VS extensions in a Pickup Group.

Calling Group Extensions {#502}

A user can ring or page (voice signal) all extensions in a Calling Group

simultaneously or transfer a call by ringing the group. Once an extension

answers, the ringing or paging stops at the other extensions in the group. Do

not assign extensions connected to auxiliary equipment, PARTNER MAIL,

PARTNER MAIL VS, or External Hotlines to a Calling Group.

If a loudspeaker paging system is connected and Simultaneous Paging is

desired, put all desired system phones with speakers in Calling Group 1.

NOTE: When the user voice signals an extension that has a system phone,

the phone beeps and the user’s voice is heard through its built-in speaker.

System phones are the only ones that can be voice signaled.

Hunt Group Extensions 1–6 {#505}

Calls can ring or be transferred to the first non-busy extension in a Hunt

Group. A call rings at an extension in a Hunt Group three times; if it is not

answered, it hunts to the next non-busy extension, continuing until someone

answers or the caller hangs up. (If you voice signal a Hunt Group, only the

first extension is signaled; the call does not keep hunting if there is no

answer.) Incoming calls on specific lines can be directed to a Hunt Group

using Group Call Distribution {#206}. Do not put PARTNER MAIL or

PARTNER MAIL VS extensions in Hunt Groups 1–6.

VMS Only (Hunt Group 7)

For extension where PARTNER MAIL or PARTNER MAIL VS is connected,

check this box to assign the extension to Hunt Group 7. The system

recognizes any extensions assigned to Hunt Group 7 as Voice Mail Service

(VMS—either PARTNER MAIL or PARTNER MAIL VS) extensions. Do not

assign any extensions other than VMS extensions to Hunt Group 7. Also, do

not assign PARTNER MAIL or PARTNER MAIL VS extensions to any other

Hunt Groups, to any Calling or Pickup Groups, or to the Night Service Group.

Night Service Group Extensions {#504}

Check this box if the extension should be in the Night Service Group. When

Night Service is on, incoming calls on assigned lines or pools ring

immediately

at the extensions in the Night Service Group, even if Line Ringing for those

extensions is set for “delayed ring” or “no ring.” Do not put PARTNER MAIL

or PARTNER MAIL VS extensions in the Night Service Group.

Form C Supplemental Instructions:

Button Templates

There are eight pages to Form C—one page for each type of system phone and

one page for an Intercom Autodialer. Use Form C to record line button assign-

ments and to indicate programming for system telephone buttons that do not

have lines assigned if the programming is to be performed from extension 10 or

11 during system installation. After installation, users can program additional

features using the instructions on their

Quick Reference Cards

A telephone button can be programmed as a

line button

(to access an outside

line), as an

Auto Dial button

(to dial a phone number or a PBX/Centrex feature

access code with one touch), or as a

dial-code feature button

(to access a dial-

code feature with one touch). Line buttons must have status lights; some fea-

tures also require buttons with lights (see “Button Feature Summary”).

Using the information from Line Ringing and Line Access Restriction on Form

B2, fill out Form C as follows:

■Make as many copies of each page of Form C as you need. Where line and

other button assignments are identical for two or more phones of the same

type, you can use one copy of the form and indicate the extension numbers

sharing the programming in the space provided at the bottom of the form.

■Use either the button template (to record the exact location of buttons and

the programming assigned to them) or the Check Desired Features checklist

(to identify features to be programmed), or both. By default, lines are

assigned to buttons in the following order:

PARTNER-34D Telephone

13 14 15

78 9101112

123456

PARTNER-18D and PARTNER-18 Telephones

13 14 15

910 11 12

56 7 8

12 3 4

PARTNER-6 Telephone

MLS-34D Telephone

13 14 15

910 11 12

56 7 8

12 3 4

MLS-18D, MLS-12D, and MLS-12 Telephones

13 14 15

910 11 12

56 7 8

12 3 4

NOTE: On MLS-12D and MLS-12 telephones, only buttons 1 through 10

have lights and can have lines assigned.

MLS-6 Telephone

12 3 4

■Indicate the order in which a line is selected when the user lifts the handset

or presses Sto place a call without first pressing a line or button (Auto-

matic Line Selection)

the order is to be different than the default (outside

lines in ascending numerical order followed by intercom).

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