Melaleuca Home Security Manuale utente

MELALEUCA SECURITY

QUICK START GUIDE

PROTECTION YOU CAN COUNT ON FROM PEOPLE YOU CAN TRUST

877.760.3444 • www.MelaleucaSecurity.com

LICENSES: AL 09-1312, DE 09-172, FL MSI’s license number is EG13000363. Alarm companies are regulated by the

Department of Business and Professional Regulation, Division of Professions, Electrical Contractors’ Licensing Board, 1940 N.

Monroe St., Tallahassee, FL 32399-0782, Phone: (850) 487-1395, GA MSI’s license number in GA REG License # LVA205568.

Alarm companies are regulated by GA Construction Industry Licensing Board, 237 Coliseum Drive, Macon, GA 31217-3858

Phone: 478-207-2440, TX MSI’s License number is B16038. MSI’s operating license is issued by the Texas Board of public

safety - Private Security Bureau, P.O. Box 4087, Austin, Texas 78733. (512) 424-7710, VA 11-6214

Thank you for choosing Melaleuca Security. This Quick

Start Guide will give an overview of how to set up and test

your system. Refer to your User Manual for more detailed

information on any of the components, or contact us

with any questions.

Support Hotline:

1-877-760-3444

Email inquiries:

[email protected]

YOUR NEW MELALEUCA SECURITY SYSTEM

Familiarize yourself with the components of your security system, but do not remove sensors from their individual boxes until

you complete step 2a. Each sensor is identiﬁed by a Sensor # label. A typical system includes the following components:

MELALEUCA HOME SECURITY QUICK START GUIDE

1. CONTROL PANEL:

The Control Panel is the “brain” of your security system.

It connects with all the sensors in your home and

communicates with Melaleuca Security using a telephone

line or a cellular connection.

2. DOOR/WINDOW SENSOR:

A Door or Window Sensor can monitor anything that

opens and closes—including doors, windows, safes,

cabinets—and sounds an alert when something is

opened while the alarm is armed.

3. MOTION SENSOR:

Motion Sensors detect activity in a certain area of your

home. They can be placed on shelves or other ﬂat surfaces,

or mounted on walls.

4. KEYCHAIN REMOTE:

The Keychain Remote allows you to arm or disarm your

system remotely. You can also use it to initiate a

panic alarm.

ADDITIONAL/OPTIONAL EQUIPMENT:

Your customized security system may include additional

sensors and components. Please consult the User Manuals

for these components found in their individual boxes for

setup and usage information.

SYSTEM SETUP

1. Using the diagram below for placement tips, determine the

best sensor orientation to ﬁt your door/window frame.

Door Mounting Tip: You can put the transmitter (larger

piece) on either the door or the door frame. If your door

frame has decorative molding, you may ﬁnd it easier to place

the transmitter on the door itself and the magnet (smaller

piece) on the door frame instead.

2. Clean and dry the area where you will mount your sensors.

It is best to clean window surfaces with rubbing alcohol.

Remove the adhesive backing on the sensor, press ﬁrmly

into place, and hold for about 20 seconds.

Sensor Placement Tip: For optimal signal strength, install

your sensors within 100 feet of the control panel.

Each piece of the sensor has a small arrow on one side.

When you install the sensor, be sure these arrows line up

within ¾ inch of each other.

3. To audibly test the opening of sensors, enable the “Chime”

feature on the Control Panel. Use the menu buttons that

appear in a circular pattern at the top right-hand corner

of the Control Panel. Scroll up or down to the “Chime Off”

screen, press the center arrow select button, scroll to “On,”

and press the select button again. Your panel should

then chime when the two pieces of a Door/Window

Sensor separate.

WHERE TO PLACE DOOR SENSORS

Recommended

 • Oneoneachdoorleadingoutsidethehome

 • Typicallyafrontandbackdoor

 • Indoorsinatemperature-controlledarea

Optional

 • Oneasilyaccessibleexteriorwindows(othersecurity 

options for these windows include Motion or Glass

Break sensors)

 • Onanythingthatopensandclosesinsidethehouse

(For example, cabinets, drawers, or safes)

A. Control Panel Placement and Setup

If you have selected the Interactive Security package with

the optional cellular communicator, connect the antenna

by screwing it into the hole in the top of the control panel.

Connect the battery by pushing the red connectors on the

back of the control panel together until the metal part of

the plug is completely hidden.

 • Yourcontrolpanelwillnowbeep.

 • Pushtheredbatterywirecompletelyintothekeypad.

If you have the Basic Security Package, your system will

communicate with the Central Monitoring Station over your

landline phone. Plug the Control Panel’s phone cord into the

phone jack you’ve chosen to use. To connect a telephone

through the same jack, plug the telephone line into the

back of the Control Panel.

Run a phone test after connecting the Control Panel to your

landline. Scroll to “Systems Test” and press Enter. Enter

your User Code (1-2-3-4 or the code you selected when

you ordered your system). Scroll to “Comm Test” and press

enter. If the phone test succeeds, the LCD display will read

“Comm Test OK” in about two minutes. If you get a failure

notiﬁcation, make sure your connections are correct and your

phone line is working. If the test fails a second time, call

877-760-3444 for assistance.

Follow these instructions to identify an ideal spot for

placing your Control Panel:

DO locate your control panel

 • Inacentralareaofyourhome

 • Aboveground(notinabasement)

 • Onanyatsurfacesuchasacounter,tabletop,

or shelf (unless wall-mounting)

 • Inaplacewhereitcanplugintoanon-switched/

non-ground fault interrupted (GFI) electrical outlet

(an outlet that is not controlled by a light switch and

that does not have a “test/reset” button)

* Within 6 feet of a phone jack, (unless you have

interactive cellular)

DO NOT locate your control panel…

 • Nexttoanexteriordoororeasilyaccessiblewindow 

(where an intruder would clearly see it)

 • Inanon-centrallocationofyourhome,asitmight 

prevent optimal communication with some of

your sensors

After selecting a good location for your Control Panel, verify

the battery has been connected. Place your Control Panel in

the desired location and plug the power cord into a nearby

non-switched electrical outlet.

B. Device Placement

Melaleuca Security uses wireless sensors to monitor activity in your home. Typical systems include Door/Window Sensors and

Motion Sensors. Metal objects, mirrors, and metallic wallpaper can affect the strength of wireless signals, interfering with the

communication between the Control Panel and your various sensors. Take care in placing sensors so they are not located next

to metal objects and mirrors. Review the suggestions below before deciding on where to place your sensors.

1.Standard Door, 2.Sliding Door, 3.Standard Window, 4.Double Hung Window

C. Door/Window Sensor Setup

B. Door Sensor placementA. Counter top Control Panel setup

SYSTEM SETUP, CONTINUED

D. Motion Sensor Setup

1. Find a good location for your sensor.

Placement Tips: Install your sensors within 100 feet of the

control panel and no more than approximately 5 feet off

the ground with the enclosed adhesive or 6.5 feet

with screws.

To avoid false alarms DO NOT aim the Motion Sensor at

  • Windows

  • Fireplaces

  • Heaters

  • AreasReceivingDirectSunlight

DO NOT install Motion Sensors on a moving surface, such

as a door.

DO NOT install Motion Sensors in a non-temperature

controlled environment like a garage or attic.

2. After selecting a location, clean and dry the surface.

Find the enclosed adhesive, remove the wax backing and

place it on the sensors ﬂat back (if wall mounting), bottom

(if shelf mounting), or corners (if corner mounting).

3. Remove the wax paper on the exposed side of the tape

and press the sensor ﬁrmly into place. Hold ﬁrmly for

20 seconds.

WHERE TO PLACE MOTION SENSORS

Recommended

 • Inacentralroomorcorridorofyourhome(ahallwayor

living room, for example) where an intruder must

pass; this is called the trap zone

 • Indoorsinatemperature-controlledarea

Optional

 • Inotherareassuchassecondaryhallwaysorother 

common areas (kitchen, bedroom, etc.)

COMMON MOUNTING CONFIGURATIONS

Flat Wall: Attach adhesive to the ﬂat back surface of the

Motion Sensor.

Corner Wall: Attach adhesive to the back corner surfaces

on the Motion Sensor (marked with removable stickers).

This should be a 90-degree corner.

Shelf: Attach adhesive to the bottom of the Motion Sensor

and place on any ﬂat surface. Hold ﬁrmly for 20 seconds.

CONGRATULATIONS!

Your system is set up and can now be activated. Please call Melaleuca Security to conﬁrm that all of your equipment has been

properly installed and is communicating with Melaleuca Security.

1-877-760-3444

ACTIVATION HOURS: Monday–Friday 9 a.m. to 7 p.m. MT.

To set up a time for security setup, please call 1-877-760-3444.

ACTIVATE AND TEST YOUR SYSTEM

E. Optional Equipment Setup

If you purchased optional equipment, you will ﬁnd installation instructions for each device in their respective boxes.

If you would like to expand your security system at any time, call Melaleuca Security at 1-877-760-3444 to order optional

equipment at our exclusive low prices. Common optional equipment includes:

• RemoteTouchpad

Arm/disarm the system remotely within the home.

• GlassBreakDetector

Detect breaking glass in one room up to 25 feet.

• SmokeorHeatDetector

Detect smoke or ﬂames within a protected area.

• CarbonMonoxideDetector

Monitor for dangerous CO levels inside the home.

• PersonalEmergencyButton

One-button notiﬁcation for medical emergencies.

• FloodorFreezeDetector

Activated by water or cold temperature in

the home.

• VideoSurveillanceCamera

Watch live or recorded video inside your home.

Note: The red light on the

face of the Motion Sensor only

illuminates when you initiate a

detection test by removing and

replacing the back cover. After 60

seconds of inactivity, the Motion

Sensor will automatically return

to regular operation, and the red

light will not illuminate when

motion is detected.

D. Correct Motion Sensor corner placement

HOW TO USE YOUR SECURITY SYSTEM

In “Away Mode,” all of your exterior Door/Window Sensors and your interior Motion Sensors will be armed. Use this mode to

arm your system when your home will be unoccupied.

Important Note Regarding Pets: Your motion sensors are designed to ignore pets that weigh less than 40 pounds. If you have

pets that weigh more than 40 pounds, arm your system in Stay Mode (which only activates Door/Window Sensors, not Motion

Sensors) so that your pets do not trigger a false alarm.

B. Arming Your System—Stay Mode

*Features available to Interactive Security customers only. *Features available to Interactive Security customers only.

A. Arming Your System—Away Mode

1. Using Your Control Panel

Press the Motions button once.

Press the Doors & Windows button once

Note: Both the Motion and Doors & Windows buttons

will light up.

2.Using Your Keychain

Press the button on your keychain remote twice.

Note: The button must be held down until the green

light ﬂashes for each button press.

3. Online*

Go to www.MelaleucaSecurity.com and click on the Interactive Services

  Login.EnteryourUserNameandPasswordtoaccessyouraccount. 

Select “Arm Away” and click “Set”.

4.UsingYourPDAorweb-enabledCellPhone*

  Gotowww.MelaleucaSecurity.com/pdaandLoginusingyourUserName

and Password to access your account. Select “Arm Away” and click “Set”

You may also use the downloaded application on your iPhone or

BlackBerry (see 8b for downloading instructions)

HOW TO ARM YOUR SYSTEM IN AWAY MODE

The four ways to arm your system in Away Mode are listed below.

After initiating the arming sequence, you will have 60 seconds to exit through an exterior door without triggering an alarm.

Your system will beep during this exit delay period. If you do not exit the home or open and close an exit door, the motion

sensors will not arm. This precaution is in place to reduce false alarms.

Tip: Stay Mode refers to arming only your monitored doors and windows. You can also arm just your Motion

Sensors by pressing only the Motion button. This can be useful if your sensors are located in a basement or

a different area of the home where you rarely go. Keep in mind that arming the Motion Sensors when

people are in the house increases the likelihood of a false alarm.

1. Using Your Control Panel

Press the Doors & Windows button:

   • Oncetoallowfora30-secondentrydelay

   • Twicetoeliminatetheentrydelay

Important Note: If you press the Doors & Windows button twice to arm Stay Mode without an entry delay, the alarm siren

will sound immediately when an exterior door or window is opened. You may wish to use this feature in the evening so

you’ll know instantly if a door or window is opened.

2.Using Your Keychain

Press the button on your keychain remote once.

Note: Hold the button down until the green light ﬂashes.

3.Online*

  Gotowww.MelaleucaSecurity.comandclickontheInteractiveServicesLogin.EnteryourUserNameand

Password to access your account. Select “Arm Stay” and click “Set”.

4.UsingYourPDAorweb-enabledCellPhone*

  Gotowww.MelaleucaSecurity.com/pdaandLoginusingyourUserNameandPasswordtoaccessyouraccount.Select 

“Arm Stay” and click “Set” You may also use the downloaded application on your iPhone or BlackBerry

(see 8b for downloading instructions)

The four ways to arm your system in Stay Mode are listed below.

After initiating the arming sequence, the panel will beep for 60 seconds before actually arming, giving you the opportunity

to exit your home.

In “Stay Mode,” only your exterior Door/Window Sensors will be armed. Use this mode when your home is occupied (at night,

for example).

FALSE ALARM PREVENTION

USING YOUR SYSTEM, CONTINUED

C. Disarming Your System

You will need to disarm your system in these circumstances:

 • WhenyoursystemisarmedinStayModewhileyouarehome,youwillneedtodisarmbeforeyouleave.

 • WhenyoursystemisarmedineitherStayModeorAwayMode,youwillneedtodisarmuponreentering

your home.

 • Ifyouexperienceafalsealarm,youwillneedtodisarmyoursystemtocancelthealarm.

There may be times when you accidentally set off your alarm.

Reasons for false alarms include:

 • YoursystemisarmedinStayModeandyouforgettodisarmitbeforeleavingyourhome.

 • YoursystemisarmedeitherinStayModeorAwayModeandyoufailtodisarmuponreenteringyourhome.

 • ASmoke/Heatdetector(optionalequipment)istriggeredbyovercookingfood.

 • ApanicalarmisaccidentallyactivatedusingtheKeychainRemote,theControlPanel,oraPersonal   

Emergency Button (optional equipment).

In the event of a false alarm, don’t panic. Your alarm siren will sound, and even though it will be loud, stay calm.

Don’t worry—most of our customers will accidentally cause a false alarm at some point.

TO CANCEL A FALSE ALARM

First, enter your User Code on the Control Panel to disarm the system. (See section 4c Disarming Your System.)

Second, call Melaleuca Security at 1-877-760-3444. Provide your verbal Password and state that all is okay,

and that it was just a false alarm.

*Features available to Interactive Security customers only.

To disarm using your Control Panel, simply enter the four-digit

User Code you selected when ordering your system.

To disarm using your Keychain

Remote, press the button

on your keychain once.

ENTRY DELAY PERIOD

If armed, you have 30 seconds to disarm your system when you reenter your

home, unless you eliminated the entry delay period when you armed the

system (see section 4B Arming Your System—Stay Mode). The system will beep

during this 30-second delay period.

DISARMING YOUR SYSTEM WHILE AT HOME

The two primary ways to disarm your system while you are home are

listed below:

1. Using Your Keychain Remote:

Press the button on your keychain once.

Note: Hold the button down until the green light ﬂashes.

2.Using Your Control Panel:

Simply enter the four-digit User Code you selected when ordering

your system.

DISARMING YOUR SYSTEM WHILE YOU’RE AWAY*

Even when you are not at home, you can still disarm your system. This feature

is especially useful if you need to allow someone in your home while you are

away (such as a neighbor, friend, or service personnel) but you do not want to

give that person your User Code.

Tip: If you have frequent visitors to your home (such as a neighbor, friend, or

service personnel), you may wish to create a personalized User Code for them

(see section 6).

You can disarm your system online or by using your web-enabled cell phone or

handheld PDA.

1. Online

Go to www.MelaleucaSecurity.com and click on the Interactive Services

  Login.EnteryourUserNameandPasswordtoaccessyouraccount. 

Select “Disarm” and click “Set”.

2.UsingYourPDAorweb-enabledCellPhone

  Gotowww.MelaleucaSecurity.com/pdaandLoginusingyourUserName

and Password to access your account. Select “Disarm” and click “Set”

You may also use the downloaded application on your iPhone or

BlackBerry (see 8b for downloading instructions)

USER CODES AND PASSWORDS

6OTHER FEATURES

A.CheckingSystemStatus

Press the System Status button on your Control Panel to hear the current status of your system. If the System Status light

is ever illuminated , there are messages waiting for you to review. These messages typically inform you of one of these

situations:

 • ThereisaproblemwiththeControlPanelsuchasalowbatteryoracommunicationfailurewithMelaleuca

Security’s monitoring center

 • Amonitoreddoororwindowisopen

 • Asensorisnotworkingproperly

 • Recentalarmactivity

Press System Status to hear these messages. After listening to the entire message, press Disarm to delete the message. If the

System Status button remains lit up, the problem has not been resolved.

If you are unable to resolve the problem yourself, call Melaleuca Security for assistance.

B. Silent and Bypass Features

The Silent and Bypass buttons provide additional convenience and functionality.

When arming your system, you will hear a series of beeps. These beeps are warning you that the system will arm once the

beeping stops. This time period is called the Arming Delay.

TO SILENCE THE SYSTEM DURING THE ARMING DELAY:

Press the Silent button after selecting an arming mode to quiet the status beeps during the arming delay.

TO BYPASS A SENSOR DURING AN ARMING PERIOD:

During the arming delay, press the Bypass button followed by your user code. Use the circular navigation buttons at the top

right of the Control Panel to scroll to the sensor you wish to bypass and press Enter.

Tip: You may wish to bypass a sensor when you want your system armed, but would like to leave a window

open, for example.

C. Panic Alarms

Initiate a panic alarm when you need immediate help and Melaleuca Security will contact the appropriate emergency services

to assist you.

The circular menu buttons next to the keypad on the bottom left of your Control Panel issue the alarm. Press and hold the

cross button for a medical emergency, the star button for police, or the ﬂame button for ﬁre until the alarm sounds.

User Codes disarm your system from the Control Panel

or a Remote Touchpad (optional equipment).

The four-digit NUMERIC Master User Code you selected

when ordering your system is already programmed into your

Control Panel. (See the Security Information sheet included

in your shipment.)

Additional four-digit User Codes may be added (and deleted)

for other system users. To add or change User Codes, call or

email Melaleuca Security. If you have Interactive Security,

you can access your online account at

www.MelaleucaSecurity.com and click on the User Codes

tab to create additional User Codes.

A Password is a VERBAL CODE that veriﬁes your identity to

Melaleuca Security’s monitoring center. You selected your

Password when you ordered your system.

When an alarm is tripped and not promptly disarmed with a

User Code or by a Keychain Remote, Melaleuca Security will

call you to verify your safety. In the event of a false alarm,

give the Melaleuca Security representative your correct

Password and the representative will know to cancel your

alarm. If you are under duress in an emergency situation,

give the Melaleuca Security representative an incorrect

Password. The representative will then alert the proper

authorities and they will respond to your emergency.

To add or change an account Password, call Melaleuca

Security. 1-877-760-3444

Important Note: Select a verbal Password that is different than your numeric User Code.

Control Panel Panic Buttons Keychain Remote Personal Emergency Wrist Band

HOW TO USE MELALEUCASECURITY.COM

If you have an Interactive Security Stystem, you will have access to monitor and control your system through the

Internet. After calling to test and activate your new Melaleuca Security system, you will receive login credentials to the

www.MelaleucaSecurity.com website. MelaleucaSecurity.com will keep you connected to your home and family when

you are away. You can access MelaleucaSecurity.com from the browser on any computer connected to the Internet, or

from a web-enabled cell phone or PDA.

Web:www.MelaleucaSecurity.com

A.WebAccess

You can use your MelaleucaSecurity.com web account to:

 • Checksystemstatus

 • Armanddisarmthesystem

 • Vieweventhistories

 • Setupemailand/ortextmessagenotications

 • ControlandmanageUserCodes

 • Programsensorlocationnames

 • Setentryandexitdelaytimes

 • AdjustControlPanelvolumelevels

 • Viewlivevideoofyourhome(availablewithoptionalvideosurveillanceequipment)

 • Viewanddownloadevent-andmotion-triggeredvideoclips(availablewithoptionalvideosurveillanceequipment)

 • Createrecordingschedulesforvideocameras(availablewithoptionalvideosurveillanceequipment)

To log on to your account, go to www.MelaleucaSecurity.com.

Your login and password will be sent to you after you call Melaleuca

to test and activate your system (see section 3 Activate and Test

Your System).

B.MobileAccess

You can use your MelaleucaSecurity.com/pda mobile access to:

 • Checksystemstatus

 • Armanddisarmthesystem

 • Vieweventhistories

 • Viewvideofeed(availablewithoptionalvideo

surveillance equipment)

To log in to your account, go to

www.MelaleucaSecurity.com/pda

Web applications are available on certain PDAs. For iPhone users,

access the App Store on your iPhone to download the application.

For Blackberry users, go to www.alarm.com/bbinstall to download

the application.

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