Mitel MiVOICE 6920 Manuale utente

Quick Reference guide

MiVoice Deskphone 6920

Getting started

We recommend using the phone's user guide. For more information on handling the

phone, please visit https://www.mitel.com/document-center/devices-and-accessories/ip-

phones/6900-series/6900-sip-phones.

Prerequisites

Your desk phone must be provisioned to your account, or to your organization as a free

seating phone.

Navigating the phone

The desk phone consists of handset, screen, navigation/select key, numpad, option keys

and Soft keys (S-keys).

S-keys can be configured with additional functions.

*Bottom soft keys with default settings, from left to right:

1. Move here

2. S-key

3. Favorites

4. Presence menu

Keys

Top soft keys End call

Bottom soft keys* Redial calls

Menu Navigater On-hold

Contacts Mute

Call log

Answer with

headset or

speakerphone

Voicemail

Settings

Volume

Idle

dispay

Availability status icon is displayed on the top right (same as in the Softphone):

• Available -green

•Do Not Disturb - red with a strike

Note! The availability is set on the setting page in the Softphone.

Activity information is displayed in the bottom right with optionally End time of the

current activity.

Examples:

•Office

•Home Office

•Meeting + End time

•Vacation + End time

Call Forward All, calls that are redirected is displayed on the top right

Voicemail (number of unread voicemails), is displayed on the top right

Recording status icon is displayed on the top right (from Backend 5.1):

• Recording On

• Recording Off

Logging in or logging off from free seating phone

1. Enter the short (Alias) number in the Enter login number field.

2. Press Enter.

3. Enter PIN code.

Your username is displayed on the screen when the login is successful.

Log off

1. Press the Log off key.

2. Press Enter.

Basic call handling

Calling a user

You can call a user in many ways:

1. Dial the number

2. Press the shortcut key

3. Press and hold a quick dial key

4. Select the contact in your contact list or

5. Search for the contact in the directory and the call

Answering an Incoming Call

Answer an incoming call:

1. Lift your handset OR press the Answer button.

Missed Calls

Missed calls are indicated by the Missed Call text on the display.

Check missed calls

1. Press the Call log S-key. A menu is displayed.

2. Navigate with the up and down key and select Missed calls.

3. Press Select. A menu with missed calls is displayed.

4. Check the missed call.

5. Press left arrow key to exit the call list.

Outgoing Calls

Make an internal call

1. Enter the number and press Dial.

Make an external call

1. Enter the full number and press Dial.

Dial from the call log

1. Press the Call log S-key. A menu is displayed.

2. Navigate with the up and down key and select Incoming calls.

3. Press Enter. A menu with incoming calls is displayed.

4. Navigate with the up and down key and select the contact to call.

5. Press Enter. The contact is dialed.

Dial by S-key

1. Press the S-key that is assigned to a number you want to dial.

Dial by speed Dial key

Press and hold the keypad key (1-9). The number associated with the key is called.

Transferring calls

Attended transfer

1. During your call, press the Transfer. This places the call on hold.

2. Type the number to the 3rd party, then press Dial.

3. Wait until the call is answered.

4. Ask the 3rd party if you should transfer the call.

5. Transfer the call by pressing Transfer.

Blind transfer

1. During your ongoing call, press Transfer.

2. Type the number to the 3rd party, and then press the Transfer key.

Holding calls

1. Press the On-Hold key to put the call on hold and play on-hold music, if that is

configured.

2. Press the On-Hold key again to resume the held call.

Conference

1. When a call is established with one party, press the Conference key and enter the

number to the third party.

2. Press Dial. The other party is put on hold.

3. After the third party has answered: press the Conference key to start the conference.

Presence

1. Press the Presence menu S-key. The Presence menu is displayed. The current

presence is highlighted.

2. Press the navigation up or down arrow key and select the preferred presence by

pressing the navigation center select key or press the Select S-key.

The presence states listed in the menu are configured by the system administrator. Contact your administrator to add a

presence state.

Recording

Record a call

1. Press the Recording S-key to toggle between Recording On and Recording Off. The

status is reflected by an icon in the idle display. See Idle display description in this

document. When Recording is started there will be a beep. There is no beep when

Recording is stopped.

Move call

If a call is ongoing on a device that belongs to you, for example a mobile phone or a

desktop application, you can move the call to another device.

Move call to another device

1. Press *6* # on the device where the call shall be move to, to move the call.

Common pick up

1. Press *5* # to pick up a group members calls. (Enabled by System Administrator).

Advanced call handling

Extensions

Answer a call to an extension

1. The Extension function indicator is flashing.

2. Press the Extension S-key to answer the call.

Function codes for SIP phones can be configured as function key “Phone Number”.

Answer a monitored extension call during an ongoing call

1. Park the ongoing call by pressing the Park S-key.

2. Press the Extension S-key to answer the monitored call.

Move a call to a desk phone

1. In an ongoing call, press the Move here S-key.

2. The call will be moved to a desk phone.

Intercom

Initiate an intercom call

1. Press the Intercom S-key. The call is connected automatically.

Answer an Intercom Call

1. An intercom call is answered automatically.

2. You hear the other party in the speaker, but the other party cannot hear you and

the Mute key, is lit.

3. Press the Mute key to let the other party hear you.

Voicemail

Call voicemail system

1. Press Voicemail S-key.

Other extensions can be monitored from function keys on your telephone. The monitoring keys are called Extension.

When the monitored extension is busy in a call, the indicator next to the function key is lit in red. If the extension is free

the indicator color is green.

The system administrator can initiate an intercom connection on a S-key on your phone. When you press the key, a call

is set up towards a predefined party and is answered automatically.

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