Motorola MT8733 Manuale utente

DOCSIS 3.1 MODEM +

AX6000 ROUTER +

VOICE

quick start guide

MT8733

Power adapter

Velcro®cable organizer

Ethernet cable

Coax wrench

RJ11 telephone cable

PACKAGED WITH YOUR MT8733 DEVICE

MT8733 BUTTONS AND CONNECTORS

ETHERNET (LAN 1-4)

You can connect a computer, smart TV,

game station, or other Ethernet-capable

device to any of these 4 LAN ports. Note

that LAN4 is a 2.5GE port (2.5Gbps).

COAX

Connect an active coax

cable to the modem’s

COAX connector. Use

the wrench to tighten

the nut ﬁnger-tight:

Do not overtighten.

WPS button On top of unit

PHONE (TEL1 & TEL2)

If you have Xﬁnity phone service, you can

connect telephones to TEL1 or, if you have

two Xﬁnity phone numbers, to both TEL1

& TEL2.

POWER

Plug the supplied

power adapter

into an electrical

outlet and

connect to the

power jack.

RESET

If pressed for 20 seconds when modem is

ON, all settings will revert to factory defaults.

LET’S GET STARTED

1. Turn o and disconnect any existing modems or routers on your network.

2. Connect coax cable that has active cable service to the modem’s

COAX connector. Ensure that you have access to the bottom label

during setup and activation of the modem.

3. Plug the MT8733 into a power outlet using the power adapter and

turn on the power button on the back of the device.

4. Wait for the online light ( for 3.0, or for 3.1) to stop ﬂashing

and remain on for at least 1 minute. This process may take up to 15

minutes and the modem may reboot multiple times.

Note: You may use a coax splitter to share the cable connectivity with your

TV. Use a two-way splitter with a top frequency of 1,000 MHz or higher.

Please note this may reduce the device’s performance.

ACTIVATE WITH XFINITY

1. Activate your modem by following Xﬁnity’s activation process.

You can ﬁnd information on this process on their website

xﬁnity.com/activate.

2. Connect your computer or mobile device to your MT8733 using one

of the following methods:

• Connect via WiFi using the SSID and password on the bottom of

the modem.

• Connect via one of the Ethernet ports found on the back of the

modem.

3. Conﬁrm that your MT8733 is connected to the internet by visiting a

website. If you are unable to access a website, see Troubleshooting Tips.

4. Download motosync and set up your WiFi. See next page >

SET UP YOUR WIFI

WITH MOTOSYNC

Now that you have activated your

modem, download motosync to set up

your WiFi network. This app provides

settings, parental controls, monitoring,

and security.

1. Download the motosync app by

visiting motorolanetwork.com/sync

on your mobile phone.

2. Open the app and create your user

account (or login).

3. Follow the instructions to connect

your MT8733 to your motosync

account. Note: you will need access

to the QR code on the bottom of

the MT8733 device (not box).

Note: Alternatively, you can adjust

your WiFi and device settings using

the Motorola web interface. To

access, open a web browser and

enter 192.168.0.1 in the address ﬁeld

then follow the prompts. However,

motosync is recommended for

additional features.

FOR XFINITY PHONE SERVICE

To use Xﬁnity Voice service with this device:

1. Ensure you have subscribed to Xﬁnity Voice. This service may be

provisioned on one line, TEL1, or both TEL1 and TEL2.

2. Check that the MT8733 device’s TEL1 light is ON.

3. Plug a phone into the TEL1 port, and then take the phone o-hook

to conﬁrm that there is a dial tone. Verify your phone is working by

making and receiving a call.

If you have internet connectivity but no voice service, contact Xﬁnity for

support.

An optional battery backup system (sold separately) is available for the

MT8733, which will allow uninterrupted phone service on TEL1 when AC

power is lost. For more information, visit motorolanetwork.com/MT8733.

FRONT PANEL LIGHTS

During power up, the lights will blink for about a minute.

Light Color Description

Power Green ON:

OFF:

Power on

Power o, or on battery power

Downstream Green or Blue

Green blinking:

Green ON:

Blue blinking:

Blue ON:

OFF:

Scanning for channel

Connected on 1 channel

Negotiating multiple channels

Connected on multiple channels

On battery power

Upstream Green or Blue

Green blinking:

Green ON:

Blue blinking:

Blue ON:

OFF:

Connecting to 1 channel

Connected on 1 channel

Negotiating multiple channels†

Connected on multiple channels

Not connected, or on battery power

Online Green or Blue

Green Blinking:

Green ON:

Blue ON:

OFF:

Establishing internet connection

DOCSIS 3.0 connection established

DOCSIS 3.1 connection established

Oine or on battery power

Battery Backup Green ON:

OFF:

AC power fail / battery power active

Unit running on AC power

TEL1 & TEL2 Green

Blinking

ON:

OFF:

Establishing voice service or phone o hook

/ Call active

Phone on-hook / Ready for calls

Phone service not provisioned

2.4 & 5 GHz

WLAN Green

Blinking

OFF:

Data is ﬂowing.

WiFi is enabled

WiFi is not enabled or on battery power

† If a blue light blinks continuously, this indicates partial service, which means that at least one designated channel

has not completed bonding. You should still get high internet speeds, but Xﬁnity may want to know so they can

adjust their network.

Note: The TEL2 LED will only light if voice service is provisioned for a

second phone line. TEL2 does not work if AC power is lost.

TROUBLESHOOTING TIPS

For more detailed troubleshooting information please use the motosync

app or visit motorolanetwork.com/support.

What if I can’t connect to the internet?

• Turn the modem o for at least 10 seconds, then on, to see if that

ﬁxes the problem.

• Check that the device is connected to Power and has a snug

connection to coax.

• Check that the device’s Power LED turns ON. Is the power adapter

plugged into a live outlet? Is the power button (on the rear of the

device) turned ON?

• Contact your cable service provider to make sure they’ve turned on

your internet service.

• If you’re using a splitter with your MT8733, try the MT8733 without

the splitter to see if that helps. If it does, you may need to get a

splitter with a top frequency of at least 1,000 MHz.

What if I am connected wirelessly, but my connection seems slow

or keeps dropping?

• Place the MT8733 in a central location for the best wireless coverage

throughout your home or oce.

• Try to avoid interference by keeping the MT8733 away from large

electronics and cordless phones.

• Use the motosync app to change the wireless channel to reduce

interference with neighbors’ wireless networks.

• If you need greater wireless range far away from your MT8733,

consider adding a mesh WiFi system. Or if you have coaxial cable

connections in other rooms, you can connect a MoCA adapter. For

these options, visit motorola.com/us/modems-routers.

• Check your motosync app to view each device’s WiFi signal strength

and to run internet speed tests. If your speed is signiﬁcantly slower

than your internet plan, contact your provider.

What if I don’t remember my MT8733’s Wireless Network Name/

SSID or Security Key/Password?

• You can access and change your SSID and Password in the motosync app.

• Alternately, you can reset the device to factory defaults by pressing

the Reset button for 10 seconds using a paperclip; then, refer to the

default values on the bottom label of your MT8733.

What if I can’t make or receive phone calls?

• Make sure that you have ordered Xﬁnity phone service.

• Make sure that the TEL1 light is ON (lit solidly). It may take several

minutes after power-up before voice service is established. Note also

that it may take several days to activate voice service for the ﬁrst time.

• If the TEL1 light never turns on, turn your MT8733 o for at least 8

seconds, then on. Wait up to 20 minutes to see if that ﬁxes the problem.

• If the TEL1 light still isn’t ON, contact Xﬁnity.

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