NetPay Pax A Series Manuale utente
02
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
Contents
A920 quick start guide ............................................................................... 03
01. What is in the box?........................................................................................04
02. Physical setup of your device.......................................................................04
02.01. Initial device setup (IMPORTANT) ......................................................04
02.02. Changing the thermal paper roll..........................................................04
02.03. Changing the battery............................................................................05
03. Power On/Off and Sleep Mode....................................................................05
03.01. Power On...............................................................................................05
03.02. Power off...............................................................................................05
03.03. Sleep mode...........................................................................................05
04. Connecting to Wi-Fi.......................................................................................06
POSitive user guide.................................................................................... 07
05. Using the POSitive Payment application.....................................................07
05.01. Features of POSitive.............................................................................08
05.02. Conducting a Sale ................................................................................09
05.03. Conducting a Sale with Gratuity.......................................................... 11
05.04. Conducting a Sale with Cashback ...................................................... 14
05.05. Conducting a Refund ........................................................................... 16
05.06. Conducting a Sale or Refund when the customer is not present..... 18
05.07. Conducting a Pre-Authorisation.......................................................... 19
05.08. Conducting a Completion.................................................................... 21
05.09. Accessibility Mode...............................................................................23
05.10. Reprinting and Viewing Receipts ........................................................27
05.11. Viewing System Information ...............................................................28
05.12. Reconciliation (Z Report).....................................................................29
05.13. Generating an X report ........................................................................29
05.14. Viewing the transaction history ..........................................................30
04
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
01. What is in the box?
1 x PAX A920 terminal 1 x UK AC mains cable
1 x USB cable 1 x Thermal paper roll
1 x PAX A920 quick start guide
02. Physical setup of your device
02.01. Initial device setup (IMPORTANT)
To start using the device, some initial setup steps need to be followed.
Turn your device on and connect it to your Wi-Fi network, see section 4 on how to
do this. Once connected, wait a few seconds for your cong les to begin installing,
the terminal will then reboot automatically. After the reboot has nished you will
then have to set your Supervisor password, the default username and password
is 1234.
Finally, navigate to the “Admin Menu” and tap the “Cycle Keys” function to establish
a connection to the acquirer.
02.02. Changing the thermal paper roll
Removing the thermal paper roll
To remove the thermal paper, turn the device over and pull the paper cover
latch away from the device. The top section of the device will pivot downwards.
To remove the paper, simply pull the paper roll out.
Installing a new thermal paper roll
To install a new thermal paper roll, insert paper roll with the paper poking out of the
top of the device. Then, close the lid until the lid snaps into place. Ensure the lid is
fully closed so that the paper roll fully engages the paper. Tear off any excess paper.
PLEASE NOTE
These steps must be followed in order to start taking payments on your device.
If you are having trouble or encountering an error, please contact technical
support 24 hours a day, 7 days a week on: 0333 311 0200 (Option 3).
05
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
02.03. Changing the battery
Removing the battery
To remove and the battery, turn the device over to show the back of the terminal.
Then, locate the battery cover and slide the open/close slide switch to the right.
Next, lift the battery cover from the terminal, and pivot the lid upwards to remove.
Finally, lift the battery from the bottom edge, swing upwards from the bottom
and pull out.
Installing a new battery
To install a battery, rst remove the protective cover over the battery connectors.
Next, insert the battery with the gold connectors towards the top right side.
Slide the battery upwards, whilst carefully pushing the bottom into place.
Insert the top of the battery lid into the lid hinges. Then, lower the bottom
of the lid cover until it is ush with the case. Finally, slide the lid switch to the
left to lock the battery cover.
03. Power On/Off and Sleep Mode
03.01. Power On
Press and hold the power button for three seconds until the screen powers on.
03.02. Power off
Press and hold the power button for three seconds until the power menu is shown.
Tap power off, and then power off again. A “shutting down…” message will show
when the terminal is turning off.
03.03. Sleep mode
To put the device in or wake the device from sleep mode, click the power button.
06
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
04. Connecting to Wi-Fi
To connect the device to Wi-Fi, please click the three lines in the top right-hand
corner of the screen, and select “Wi-Fi Settings”, as shown in Figure 01. The device
will then be redirected to the Wi-Fi settings page.
The device will automatically search and bring up available Wi-Fi networks. Please
complete the connection process and click the back arrow on the bottom left of the
screen when complete, as shown in Figure 02.
If you have come from the 02.01 Initial device setup section, click here to return.
Figure 01 Figure 02
07
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
POSitive user guide
05. Using the POSitive Payment application
From the bootup screen please click “Payments”, once the application has loaded
you will be prompted for an ID and password, as shown in Figure 03. By default,
both these elds are 1234. You will then be prompted to set a new password.
This is the manager account. Once you are logged you will be at the main menu
of the POSitive payment application, this is shown in Figure 04.
The main menu shown in Figure 04 is the “Home Screen” for the POSitive payment
app and will be heavily referenced in the remainder of this document.
Figure 03 Figure 04
08
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
05.01. Features of POSitive
From the “Main Menu” you are able to:
• Conduct sales (with gratuity and cashback).
• Conduct refunds.
• Conduct card not present sales.
• Conduct pre-authorisations and completions.
• Reprint and view receipts.
• Test the acquiring connection.
From the “Admin Menu” you are able to:
• Print software and hardware information.
• Reconcile with Z reports.
• Generate X reports.
• Print the transaction history.
• Manage user accounts.
09
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
05.02. Conducting a Sale
To conduct a sale, from the Main Menu shown in Figure 04, choose “Sale”.
Key in the amount of the sale and select “Done”, as shown in Figure 05.
You will be prompted to “Tap, Swipe or Insert”; or complete the transaction with the
“Card Not Present” feature, as shown in Figure 06.
If the customer is present, please ask the customer to do one of the following:
• Tap the card on the contactless reader.
• Swipe the card through the magstripe reader.
• Insert card into the card reader, Figure 07 will display on the screen.
If the customer is not present, select the Card Not Present button:
• Key in the card number and expiry date and select “Done”.
• Key in the CSC number and select “Done”.
If all details are valid the terminal will process the transaction.
Figure 05 Figure 06 Figure 07
10
intelligent
payments For technical support call: 0333 311 0200 (Option 3)
Visit our website at www.netpay.co.uk
If the transaction has been approved a green tick is displayed, shown in Figure 08.
If the transaction has failed a red cross is displayed, as shown in Figure 09.
The sale process is now complete, the application will return to the Main Menu.
Figure 08 Figure 09
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