New Rock Technologies NRP1002/P Manuale utente

New Rock Technologies, Inc.

NRP1002/P IP Phone

User Manual

Version 1.0

http://www.newrocktech.com

Email: [email protected]

Document Version: 201708

NRP1002/P IP Phone User Manual

www.newrocktech.com 1/68

Contents

Contents......................................................................................................................................................... 1

Figures............................................................................................................................................................ 4

Tables............................................................................................................................................................. 6

1Safety Instruction................................................................................................................................ 8

2Overview.............................................................................................................................................. 9

3Installation......................................................................................................................................... 10

3.1 Use PoE or external Power Adapter......................................................................................... 10

3.2 Desktop and Wall-mount Installation....................................................................................... 10

4Introduction to the Phone User Interface....................................................................................... 12

4.1 Keypad...................................................................................................................................... 12

4.2 Using Handset / Hands-free Speaker / Headphone................................................................... 13

4.3 Screen User Interface ............................................................................................................... 14

4.4 Web Portal................................................................................................................................ 14

5Setting Up.......................................................................................................................................... 16

5.1 Network Configuration............................................................................................................. 16

5.2 Line Configurations.................................................................................................................. 16

6Using the Phone................................................................................................................................. 21

6.1 Making Phone Calls ................................................................................................................. 21

6.1.1 Make / Receive Second Call..................................................................................................... 24

6.1.2 Join / Split Two Calls (3-way Local Conference) .................................................................... 25

6.1.3 Call Transfer............................................................................................................................. 26

6.2 Using Phonebook...................................................................................................................... 26

6.2.1 Add / Edit / Delete Contact....................................................................................................... 27

6.2.2 Add / Edit / Delete Group......................................................................................................... 27

6.2.3 Browse and Add / Remove Contacts in Group......................................................................... 28

6.3 Using Cloud Phonebook........................................................................................................... 28

6.3.1 Open Cloud Phonebook............................................................................................................ 29

6.4 Call Logs .................................................................................................................................. 29

6.5 Voice Message.......................................................................................................................... 30

6.6 Do-Not-Disturb......................................................................................................................... 31

6.7 Auto-Answering....................................................................................................................... 32

6.8 Call Forward............................................................................................................................. 33

7Phone Settings................................................................................................................................... 35

7.1 Adjust Audio Volume............................................................................................................... 35

7.2 Set Ring Tone Volume and Type ............................................................................................. 35

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7.3 Adjust LCD Energy Saving...................................................................................................... 35

7.4 Set Device Time/Date............................................................................................................... 36

7.5 Set Device Language................................................................................................................ 37

7.6 Reboot the Device .................................................................................................................... 37

7.7 Reset to Factory Default........................................................................................................... 37

8Web Portal......................................................................................................................................... 38

8.1 Web Portal Authentication ....................................................................................................... 38

8.2 Web Call................................................................................................................................... 38

8.3 SYSTEM / Information ............................................................................................................ 39

8.4 SYSTEM / Account.................................................................................................................. 39

8.5 SYSTEM / Configurations....................................................................................................... 39

8.6 SYSTEM / Upgrade ................................................................................................................. 40

8.7 SYSTEM / Auto Provision....................................................................................................... 40

8.8 SYSTEM / Tools...................................................................................................................... 40

8.9 NETWORK / Basic.................................................................................................................. 40

8.10 NETWORK / Advanced........................................................................................................... 40

8.11 NETWORK / VPN................................................................................................................... 40

8.12 LINES / SIP.............................................................................................................................. 40

8.13 LINES / Dial Peer..................................................................................................................... 44

8.14 LINES / Dial Plan..................................................................................................................... 48

8.15 LINES / Basic Settings............................................................................................................. 48

8.16 PHONE / Features.................................................................................................................... 49

8.17 PHONE / Audio........................................................................................................................ 51

8.18 PHONE / MCAST.................................................................................................................... 52

8.19 PHONE / Time/Date................................................................................................................. 53

8.20 PHONE / Advanced ................................................................................................................. 54

8.21 PHONEBOOK / Contacts ........................................................................................................ 54

8.22 PHONEBOOK / Cloud Phonebook.......................................................................................... 54

8.23 PHONEBOOK / Blacklist........................................................................................................ 55

8.24 PHONEBOOK / Advanced...................................................................................................... 55

8.25 CALL LOGS............................................................................................................................ 55

8.26 FUNCTION KEY / Function Key............................................................................................ 55

8.27 FUNCTION KEY / Softkey..................................................................................................... 56

9Advanced Features........................................................................................................................... 58

9.1 VPN.......................................................................................................................................... 58

9.1.1 L2TP......................................................................................................................................... 58

9.1.2 OpenVPN ................................................................................................................................. 58

10 Trouble Shooting .............................................................................................................................. 60

10.1 Get Device System Information............................................................................................... 60

10.2 Reboot Device.......................................................................................................................... 60

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10.3 Reset Device to Factory Default............................................................................................... 60

10.4 Network Packets Capture ......................................................................................................... 60

10.5 Entering Post Mode and Recover System Image ..................................................................... 61

10.6 Common Trouble Cases........................................................................................................... 62

Appendix I - Icon Illustration.................................................................................................................... 63

Appendix II –Text Input from Keypad.................................................................................................... 65

Appendix III –LED Definition.................................................................................................................. 67

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Figures

Figure 1 - Desktop Installation........................................................................................................................10

Figure 2 - Wall-mount Installation..................................................................................................................11

Figure 3 - Connecting to the Device..............................................................................................................11

Figure 4 - Keypad.............................................................................................................................................12

Figure 5 - Screen Layout / Default Standby Screen....................................................................................14

Figure 6 - Vertical Scroll Bar...........................................................................................................................14

Figure 7 - Check the Device’s IP Address ....................................................................................................15

Figure 8 - Web Portal Login Page..................................................................................................................15

Figure 9 - Configure SIP Proxy ServerAddress..........................................................................................17

Figure 10 - Configure SIP Proxy Server Port...............................................................................................17

Figure 11 - Configure SIP Username............................................................................................................17

Figure 12 - Configure Authentication Name.................................................................................................17

Figure 13 - Configure SIPAuthentication Password...................................................................................18

Figure 14 - Configure Display Name.............................................................................................................18

Figure 15 - Enable / Disable Outbound Proxy.............................................................................................18

Figure 16 - Enable / Disable Sip Line............................................................................................................18

Figure 17 - ConfigureAdvanced Line Options.............................................................................................19

Figure 18 - Configure SIP Realm/Domain....................................................................................................19

Figure 19 - Configure Unregistered Dial.......................................................................................................19

Figure 20 - Enable / Disable Anonymous.....................................................................................................19

Figure 21 - Configure DTMF Mode................................................................................................................19

Figure 22 - Enable / Disable STUN...............................................................................................................19

Figure 23 - Configure Local Port....................................................................................................................19

Figure 24 - configure Ring Type.....................................................................................................................19

Figure 25 - Configure MWI Number..............................................................................................................19

Figure 26 - Configure Pickup Number...........................................................................................................19

Figure 27 - Configure Park Number..............................................................................................................19

Figure 28 - Configure Join Call Number.......................................................................................................20

Figure 29 - Enable / Disable Missed Call .....................................................................................................20

Figure 30 - Enable / Disable Feature Sync..................................................................................................20

Figure 31 - Enable / Disable SCA..................................................................................................................20

Figure 32 - Default Line...................................................................................................................................21

Figure 33 - Dialing a Number before Audio Channel Opened...................................................................21

Figure 34 - Dial a Number afterAudio Channel Opened ...........................................................................22

Figure 35 - Calling Remote Party...................................................................................................................23

Figure 36 - Incoming Call Screen..................................................................................................................23

Figure 37 - Talking Mode Screen...................................................................................................................24

Figure 38 - Call Holding Screen.....................................................................................................................24

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Figure 39 - Second Incoming Call Screen....................................................................................................25

Figure 40 - Dual Calls......................................................................................................................................25

Figure 41 - Conference Call............................................................................................................................26

Figure 42 - Phonebook screen.......................................................................................................................26

Figure 43 - Phonebook is Empty....................................................................................................................26

Figure 44 - Browsing Phonebook...................................................................................................................27

Figure 45 - Add New Contact .........................................................................................................................27

Figure 46 - Group List......................................................................................................................................28

Figure 47 - Browsing Contacts in a Group ...................................................................................................28

Figure 48 -Add/Remove Contacts in a Group.............................................................................................28

Figure 49 - Cloud Phonebook List.................................................................................................................29

Figure 50 - Downloading Cloud Phonebook ................................................................................................29

Figure 51 - Browsing Contacts in Cloud Phonebook..................................................................................29

Figure 52 - Call Logs........................................................................................................................................30

Figure 53 - Filter Call Log Type......................................................................................................................30

Figure 54 - New Voice Message Notification...............................................................................................30

Figure 55 - Voice Message Screen ...............................................................................................................31

Figure 56 - Configure the Voice Message Number.....................................................................................31

Figure 57 - DND Enabled on All Lines ..........................................................................................................31

Figure 58 - Configure DND on Line...............................................................................................................32

Figure 59 - Configure Auto-answering on Line1..........................................................................................32

Figure 60 -Auto-answering Enabled on Line1.............................................................................................33

Figure 61 - Select Line for Call Forward Configuration..............................................................................33

Figure 62 - Select Call Forward Type............................................................................................................34

Figure 63 - Activate Call Forward and configure Call Forward Number ..................................................34

Figure 64 - Set Delay Time for Call Forward on No Answer......................................................................34

Figure 65 - Web Call Controls........................................................................................................................38

Figure 66 - Web Call, Entering Number and Select Line...........................................................................39

Figure 67 - Global Substitution Configuration..............................................................................................45

Figure 68 - Deletion Configuration.................................................................................................................47

Figure 69 - Dial Plan Configuration ...............................................................................................................48

Figure 70 - Softkey Configuration..................................................................................................................57

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Tables

Table 1 - Time Settings Parameters ..............................................................................................................36

Table 2 - SIP Settings for Lines on Web.......................................................................................................40

Table 3 - Dial Peer Settings for Lines on Web.............................................................................................44

Table 4 - Basic Settings for Lines on Web....................................................................................................48

Table 5 - Common Phone Feature Settings on Web..................................................................................49

Table 6 -Audio Settings on Web....................................................................................................................51

Table 7 - MCAST Parameters on Web..........................................................................................................52

Table 8 - Time/Date Setting Parameters on Web........................................................................................53

Table 9 - DSS Key Setting Parameters on Web..........................................................................................55

Table 10 - Trouble Cases................................................................................................................................62

Table 11 - Keypad Icons..................................................................................................................................63

Table 12 - Status Prompt and Notification Icons..........................................................................................63

Table 13 - Look-up Table of Characters........................................................................................................65

Table 14 - DSS KEY LED State......................................................................................................................67

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1 Safety Instruction

Please read the following safety notices before installing or using this unit. They are crucial for the safe and

reliable operation of the device.

Please use the external power supply that is included in the package. Other power supply may cause

damage to the phone, affect the behavior or induce noise.

Before using the external power supply in the package, please check the home power voltage.

Inaccurate power voltage may cause fire and damage.

Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire

or electric shock.

Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

This phone is design for indoor use. Do not install the device in places where there is direct sunlight. Also

do not put the device on carpets or cushions. It may cause fire or breakdown.

Avoid exposure the phone to high temperature or below 0℃or high humidity.

Avoid wetting the unit with any liquid.

Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized

dealer for help, or else it may cause fire, electric shock and breakdown.

Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth

that has been slightly dampened in a mild soap and water solution.

When lightning, do not touch power plug, it may cause an electric shock.

Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury.

Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be

familiar with standard practices for preventing accidents.

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2 Overview

The new NRP1002/P IP Phone is a high-end enterprise desktop phone which comes with intelligent LCD to

increase users’ productivity at a cost-effective price.

NRP1002/P inherits all features from enterprise phones, such as HD voice in handset, headset, and

full-duplex speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning,

and more.

In order to help users who are interested in details of the product, this user manual is provided as a user’s

reference guide.

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