PW-3000 Intelligent Controller PW3K1IC 7Installation Guide
TD1150 rev1101
Shipping Instructions
To ship equipment back to NexWatch:
1.Contactthecustomerservice department before returningequipmentat800-227-1667
Option-2. When calling please have available:
• A description of the problem or reason for returning the equipment.
• Original purchase order number, invoice number and if the unit is under warranty.
• A new purchase order number if the unit is not under warranty.
2.From the customer service department, obtain the Return Authorization Number (RMA).
3.Show the RMA number on all packages shipped.Packages, which are not marked with
an RMA number will be refused at the factory and returned COD.
4.Carefully pack the equipmentfor shipment.Usetheoriginal packing material whenever
possible.
Limited Warranty
All Products sold or licensed by NexWatch include a warranty registration card which
must be completed and returned to NexWatch by or on behalf of the end user in order for
NexWatch to provide warranty service, repair, credit or exchange. All warranty work shall
be handled through the Customer which shall notify NexWatch and apply for a Return
MerchandiseAuthorization(RMA) number prior to returning any Product forservice, repair,
credit or exchange. NexWatch warrants that its Products shall be free from defects in
materials and workmanship for a period of two years from date of shipment of the Product
toCustomer.The warrantyonTerminals,Printers,Communications Products and Upgrade
kits is 90 days from date of shipment. Satisfaction of this warranty shall be limited to
repair or replacement of Products which are defective or defective under normal use.
NexWatch’s warranty shall not extend to any Product which, upon examination, is deter-
mined to be defective as a result of misuse, improper storage, incorrect installation,
operationor maintenance, alteration, modification, accidentorunusualdeteriorationof the
Product due to physical environments in excess of the limits set forth in Product manuals.
THEREARE NOWARRANTIESWHICH EXTEND BEYONDTHISPROVISION.THIS
WARRANTY IS IN LIEU OF ALL OTHERWARRANTIES WHETHER EXPRESS, IMPLIED
ORSTATUTORY,INCLUDINGIMPLIEDWARRANTIES OF MERCHANTABILITYOR
FITNESSFORANY PARTICULAR PURPOSE.NOREPRESENTATIONORWARRANTY
OFTHE DISTRIBUTOR SHALL EXTENDTHE LIABILITY OR RESPONSIBILITY OFTHE
MANUFACTURER BEYONDTHETERMS OFTHIS PROVISION.IN NO EVENT SHALL
NEXWATCH BE LIABLE FOR ANY RE-PROCUREMENT COSTS, LOSS OF PROFITS,
LOSS OF USE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGESTO ANY
PERSONRESULTING FROMTHEUSE OF NEXWATCH’SPRODUCTS.
