NHS Cisco 7940 Series Manuale utente

Your NHS partner for improving health and integrating care

User Guide for Cisco IP

Telephones – 7940 series

Version 6

 
NHS Midlands & Lancashire Commissioning Support Unit 
2 
Table of Contents 
Quality Assurance ......................................................................................................................................................3
Confidentiality...........................................................................................................................................................3
Basic Telephone Functions...................................................................................................................................4
Making Calls - Instructions....................................................................................................................................4
To Display Caller Identity ......................................................................................................................................5
Transferring Calls to an Internal Number ............................................................................................................5
Transferring Calls to an External Number ...........................................................................................................5
Redial.......................................................................................................................................................................6
Call Back .................................................................................................................................................................6 
Call Forward............................................................................................................................................................6
Removing Call Forward .........................................................................................................................................6
Function Buttons....................................................................................................................................................7
Headset Button...................................................................................................................................................7
Mute Button ........................................................................................................................................................7
Speaker Button...................................................................................................................................................7
Directory Button.................................................................................................................................................8
Settings Button ..................................................................................................................................................8
Services Button..................................................................................................................................................8
Messages Button ...............................................................................................................................................8
Call History..............................................................................................................................................................9
Missed Calls............................................................................................................................................................9
Received Calls ........................................................................................................................................................9
Placed Calls ......................................................................................................................................................... 10 
Internal Telephone Directory.............................................................................................................................. 10 
Volume Control Buttons..................................................................................................................................... 11 
Changing Ring Tone Volume......................................................................................................................... 11 
Changing Ring Tone....................................................................................................................................... 11 
Voicemail (Optional Extra).................................................................................................................................. 12 
Changing Voicemail Message ....................................................................................................................... 12 
Removing Voicemail....................................................................................................................................... 12 
Remote Access of Voicemail......................................................................................................................... 12 
Conference Calls................................................................................................................................................. 13 
Group Pick-Up –Standard Settings (Optional Extra) ...................................................................................... 13 
Cisco Call Manager Extension Mobility (Optional Extra) ................................................................................ 14 
To log out of Cisco Call Manager Extension Mobility ..................................................................................... 15 
 
 

NHS Midlands & Lancashire Commissioning Support Unit

Quality Assurance

Document Details

Document Title

User Guide for Cisco IP Phones –7940 series

Status

Final

Version

Prepared by

Sharon Tew

File path of

document

Z:\Cheshire Training Team Only Content\BAU

Courses\Cisco IP Phones\User Guide for

Cisco IP Telephones 7940 series v6.docx

Purpose of

document

To support staff using the IP Phones.

Confidentiality

This document and the information contained within are confidential to IT Training Team

(Cheshire), Midlands and Lancashire CSU. It may not be disclosed to any third party for any

purpose other than that specifically authorised in writing by the IT Training Team (Cheshire),

Midlands and Lancashire CSU.

Creation of derivative works, such as information abstracts, unless agreed to in writing

by the copyright owner, is forbidden.

While every care has been taken in the preparation of these notes, they are supplied

without warranty of any kind, either express or implied. The Midlands and Lancashire

CSU will not be liable with respect to any liability, loss or damage caused or alleged to be

caused directly or indirectly by these notes.

Version 6

June 2018

NHS Midlands & Lancashire Commissioning Support Unit

Basic Telephone Functions

Making Calls - Instructions

To Dial Internally:

•Either pick up handset or press New Call button or press Speaker button

•Dial the 4 digit extension

oInclude a 3 before the number for Leighton or Victoria Infirmary extensions

oInclude 14 if dialing to the 1829 Building, Chester extensions

oInclude 15 if dialing from the 1829 Building, Chester extensions

oInclude 150 if dialing to Waters Green Medical Centre, Macclesfield extensions

oInclude 151 if dialing from Waters Green Medical Centre, Macclesfield extensions

To Dial Externally:

•Either pick up handset or press New Call button or press Speaker button

•Dial 9 for an outside line

•Dial phone number you want including STD code if required

NHS Midlands & Lancashire Commissioning Support Unit

To Display Caller Identity

To display caller identity (phone number) for external calls:

•Dial 91470 followed by the phone number including STD code

•This will allow the phone number for the Switchboard (01270 275300) to be displayed or

listed if the receiver dials 1471

Transferring Calls to an Internal Number

To transfer a Received Call to an Internal Number:

•Pick up the receiver to answer the call

•Press the Transf… Button, this puts the caller on hold

•Dial the 4 digit extension

oInclude a 3 before the number for Leighton or Victoria Infirmary extensions

oInclude 14 if dialing to the 1829 Building, Chester extensions

oInclude 15 if dialing from the 1829 Building, Chester extensions

oInclude 150 if dialing to Waters Green Medical Centre, Macclesfield extensions

oInclude 151 if dialing from Waters Green Medical Centre, Macclesfield extensions

•Once the person who you have dialed has answered you can then talk to them before

you transfer the caller through

•To transfer the caller through press the Transf… button, replace handset

•If the person who you are transferring to is engaged you need to press the EndCall

button to cancel the transfer and then the Resume button to talk to the caller

Transferring Calls to an External Number

To Transfer a Received Call to an External Number:

•Pick up the receiver to answer the call

•Press the Transf… Button, this puts the caller on hold

•Dial 9 then the number

•Once the person who you have dialed has answered you can then talk to them before

you transfer the caller through

•To transfer the caller through press the Transf… button, replace handset

•If the person who you are transferring to is engaged you need to press the EndCall

button to cancel the transfer and then the Resume button to talk to the caller

NHS Midlands & Lancashire Commissioning Support Unit

Redial

To redial the last number dialed:

•Either pick up handset or press New Call button or press Speaker button

•Press the Redial button

•Will redial the last dialed number

•Or press the Redial button which will automatically redial

Call Back

When a call is made internally and the number you are trying is engaged you can use call

back so that your phone will inform you when the number you are calling is free.

•Once the number is engaged the CallBack button will appear, press the button

•The display on the phone will show which number the call back has been activated on

•To deactivate the call back you press the Cancel button

•To remove the message on the phone display screen press Exit

•Once the number you are calling is available your phone will make a sound and display a

message informing you

•You have two options to choose when this happens; the first is the Dial button which will

dial the number you placed the call back on. The other button you can press in the Exit

button, this will cancel the call back

Call Forward

Call forward is used for transferring your phone line onto another phone line, whether it is an

internal number or an external number.

To activate call forward:

•Press the CfwdALL button on the phone

•Enter in the extension number you want to forward your calls onto.

•Dial the 4 digit extension

oInclude a 3 before the number for Leighton or Victoria Infirmary extensions

oInclude 14 if dialing to the 1829 Building, Chester extensions

oInclude 15 if dialing from the 1829 Building, Chester extensions

oInclude 150 if dialing to Waters Green Medical Centre, Macclesfield extensions

oInclude 151 if dialing from Waters Green Medical Centre, Macclesfield extensions

•You can forward to an external number or mobile if you enter 9 followed by the Number

•Once the call forward has been activated a small flashing arrow will be shown in the top

right hand corner of the phone display screen

Removing Call Forward

To remove call forward:

•Press the CfwdAll button, the small flashing arrow in the top right hand corner of the

phone display screen should now disappear.

NHS Midlands & Lancashire Commissioning Support Unit

Function Buttons

Headset Button

This button is only used when the phone has a headset attached (optional extra). When

the phone rings if you press the headset button the person who is wearing the headset

will be able to talk to the caller. After the conversation has finished press the headset

button to hang-up. The button will light up green when active.

Mute Button

When this button is pressed the caller will be unable to hear what the phone operator is

saying. The button will light up red when active.

Speaker Button

This button is used for when you want to use the phone hands free, this means you do

not have to pick the receiver up. When the phone rings you can answer it by pressing

the speaker button, and when the call is finished you can press the speaker button to

hang-up. This can also be used to make a call. The speaker is situated underneath the handset.

The button will light up green when active.

NHS Midlands & Lancashire Commissioning Support Unit

Directory Button

This button will give you access any Missed Calls, Received Calls and the

Corporate Directory. Please note not all staff members are listed on the

Corporate Directory.

Settings Button

This button will allow you to adjust the Contrast and Ring Type settings.

Services Button

This button is used to access extension mobility, to enable you to log on to the

phone, this is an optional extra. Please see Cisco Call Manager Extension

Mobility (Optional) on page 14 for more information.

Messages Button

This button is used to access Voicemail which is an optional extra. Please see

the Voicemail (Optional Extra) on page 12 for more information.

NHS Midlands & Lancashire Commissioning Support Unit

Call History

To use the call history functions you have to press the Directory button, this will display a menu.

Using the Scroll button you then choose the option you want, and then press the Select button.

Missed Calls

•Press the Directory button. From the menu press 1.

•This will display all the calls that you have not answered with the date and time of the

call.

•If the call is internal the extension and the users name will be displayed along with the

number. External calls may show as a 9, the full number or unknown number.

•Use the scroll button to move up or down through the numbers.

•Press Dial to dial the number you missed by highlighting the number.

•If an external number press EditDial and type in 9. Press Dial.

Received Calls

•Press the Directory button. From the menu press 2.

•This will display all the calls that you have received with the date and time of the call.

•If the call is internal then the users name will be displayed along with the number. External

calls may show as a 9, the full number or unknown number.

•Use the scroll button to move up or down through the numbers.

•Press Dial to dial the number you missed by highlighting the number.

•If an external number press EditDial and type in 9. Press Dial.

NHS Midlands & Lancashire Commissioning Support Unit

Placed Calls

•Press the Directory button. From the menu press 3.

•This will display all the calls that you have placed with the date and time of the call.

•If the call is internal then the users name will be displayed along with the number. External

calls will show the whole number.

•Use the scroll button to move up or down through the numbers.

•Press Dial to dial the number you missed by highlighting the number.

Internal Telephone Directory

To access the internal directory on the telephone:

•Press the Directory button. From the menu press 5.

•Type in part or full First Name using the letters displayed on the numeric buttons (you

may have to press the same button multiple times to select the correct letter)

•If you make a mistake during typing press the << button to delete letters

•Press the Search button or

•Use the Scroll buttons to move down to Last Name

•Type in part or full Last Name using the letters displayed on the numeric buttons (you

may have to press the same button multiple times to select the correct letter)

•Press the Search button

•This will display a list of names and numbers, use the scroll buttons to move through

the list

•Press the Dial button/press speaker button or lift the handset to call the number.

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