Warranty information
Thank you for installing a new NIBE heat pump in your home.
NIBE heat pumps are manufactured in Sweden to the very highest standard
so we are pleased to offer our customers a comprehensive guarantee.
The product is guaranteed for 24 months for parts and labour from the date
of installation or 33 months from the date of manufacture, whichever is the
shorter.
The NIBE guarantee is based on the unit being installed and commissioned
by a NIBE accredited installer, serviced every year and the Benchmark docu-
ments completed. Where this condition is not met, any chargeable spare
parts or components issued within the applicable guarantee period still benefit
from a 12 month warranty from the date of issue by the manufacturer.
We recommend the installer completes and returns as soon as possible, your
guarantee registration card or completes the guarantee form on the NIBE
website www.nibe.co.uk.
Please ensure that the installer has fully completed the Benchmark Checklist
in the end of the Installation Instructions supplied with the product and that
you have signed to say that you have received a full and clear explanation of
its operation. The installer is legally required to complete a commissioning
checklist as a means of complying with the appropriate Building Regulations
(England and Wales).
All installations must be notified to Local Area Building Control either directly
or through a Competent Persons Scheme. A Building Regulations Compliance
Certificate will then be issued to the customer who should, on receipt, write
the Notification Number on the Benchmark Checklist.
This product should be serviced regularly to optimise its safety, efficiency and
performance. The service engineer should complete the relevant Service Record
on the Benchmark Checklist after each service.
The Benchmark Checklist may be required in the event of any warranty work
and as supporting documentation relating to home improvements in the
optional documents section of the Home Information Pack.
5NIBE™ SMO 05Chapter 1 | Important information
