X Series AC Unit Operation Guide Version 1.0-100323 8 Nomadic Cooling Co
Nomadic Cooling is dedicated to delivering
top-quality products and outstanding cus-
tomer service. We provide an industry-leading
warranty for our products to ensure your sat-
isfaction and peace of mind. Please carefully
review the following warranty policy.
1. Warranty Duration:
All X Series units are covered by a two-year
warranty starting from the date of purchase.
2. First-Year Coverage:
During the first year of the warranty peri-
od, Nomadic Cooling will cover the cost of
shipping and exchanges for any valid war-
ranty caims. If your X Series unit experiences
any defects due to manufacturing or work-
manship issues within the first year, we will
promptly arrange for shipping and provide a
repacement unit at no additional cost to you.
3. Second-Year Coverage:
In the second year of the warranty period,
the customer will be responsible for shipping
the X Series unit to Nomadic Cooling for in-
spection and repair. If a defect covered by the
warranty is found, Nomadic Cooling will repair
or repace the unit at no cost. However, the
customer will be responsible for the shipping
expenses associated with returning the unit to
Nomadic Cooling for repair or repacement.
4. Core Charge:
If the customer wishes to have a repace-
ment unit shipped prior to Nomadic Cooling
receiving their old unit, a core charge of up
to 50% of the Manufacturer’s Suggested Re-
tail Price (MSRP) may apply. This core charge
is intended to ensure the return of the old
unit to Nomadic Cooling. The core charge will
be added to the purchase price of the re-
pacement unit and will be refundable upon
Nomadic Cooling’s receipt and evaluation of
the returned unit. If the warranty department
determines that the defect was due to No-
madic Cooling’s fault, the core charge will be
refunded in full.
5. Exclusions and Limitations:
The following conditions are not covered by
the warranty:
• Any damage caused by misuse,
negligence, accidents, or
unauthorized modifications.
• Damage resulting from improper
instalation, maintenance, or storage.
• Damage caused by natural disasters,
fire, water, or any other external
factors beyond our control.
• Normal wear and tear, or cosmetic
damages, or minor imperfections that
don’t affect product functionality.
6. Labor Exclusion:
Nomadic Cooling’s warranty policy does
not cover any abor costs associated with the
inspection, repair, or repacement of the X
Series unit. Any additional expenses reated
to abor, including but not limited to instala-
tion, removal, or troubleshooting, are the sole
responsibility of the customer.
7. Warranty Caim Process:
To initiate a warranty caim, please contact
Nomadic Cooling’s customer support team
through the provided channels on our web-
site (www.nomadiccooling.com). Our repre-
sentatives will guide you through the neces-
sary steps and provide instructions on how to
proceed with the warranty caim.
Please note that this warranty policy is sub-
ject to the terms and conditions stated herein
and may be subject to change without prior
notice. Nomadic Cooling reserves the right to
determine the validity of all warranty caims
and to make the final decision regarding re-
pairs, repacements, or refunds.
For further information or any inquiries
regarding our warranty policy, please refer
to our website or contact our customer
support team.
WARRANTY POLICY
