Northern Telecom 3X8 Guida utente
DR5.1
Owner’s Handbook
and Meridian are trademarks of Northern Telecom
Copyright Northern Telecom 1997
PO842627 Issue01
Welcome to
Customizing your system 1
Assisting your co-workers 2
Your Customer Service representative 2
Call Display services 3
Call Display Information 3
Call Log
6
Message Waiting
What’s New with
13
Answer Timer 73
Auxiliary Ringer 13
Do Not Disturb on Busy
13
Last Number Redial 13
Page Timeout 14
Page Tone 14
Saved Number Redial 14
Programming 15
How to do programming
Planning 15
Programming tools 17
Using the Overlay 18
The display buttons 20
Programming details 21
Administration overview 23
Administration headings 23
Entering Administration 25
Exiting Administration 25
Moving through Administration 26
System Speed Dial 27
Names 31
Time and date 34
Direct-Dial 37
Capabilities 38
Dialing Filters 38
PO84262701 DR5.1 Owner’s Handbook
ii
Contents
Telephone (Set) abilities 43
Line abilities 51
Class of Service (COS) passwords 51
Service Modes 54
Password 58
Log Defaults 59
Call Services 60
Auto Call Info 60
Telephone (Set) Services 61
Voice Message Center telephone numbers 62
Voice Message Center lines 62
Copying settings 63
Line programming 63
Telephone programming 63
Capabilities programming 63
Programming reminders 64
telephones 65
Prime telephone 65
Page zones 65
Line Pools 65
Miscellaneous programming 65
Call Pickup Groups 66
System Speed Dial 67
Service Modes 68
Telephone features 69
Using features 70
Answering the telephone 74
What line indicators mean 76
Rings you may hear 76
Prime telephone displays 79
Call Forward 84
Call Information 87
Call Log 89
Call Park 99
Call Pickup 101
Call Queuing 104
Camp-On 105
Conference 107
DR5.1 Owner’s Handbook PO84262701
Contents
iii
COS Password 112
Customizing your telephone 113
Dialing 120
Do Not Disturb 126
Feature programming 128
Group Listen 131
132
Hold 134
Host System Signaling 136
Host system codes
136
Line Pools 139
Line Redirection 141
Long Tones 146
Messages 147
Telephones 153
Buttons 153
Headset 155
Hearing aid compatibility 156
Wall mounting 156
Page 157
Priority Call 160
Service Modes 162
Special Telephones 164
Speed Dial 167
System features 170
Time features 175
Transfer 176
Voice Call 181
User cards 183
Glossary 205
Index 225
PO84262701 Owner’s Handbook
iv
Contents
DR5.1 Owner’s Handbook PO842627 01
In addition to basic telephone service, your digital key
system has many extra features that will greatly improve your
office communications.
When a telephone system is first installed, it takes a bit of time to
settle into using new equipment. minimizes this
orientation by providing straightforward features and simple
instructions.
You can maximize the benefits of by selecting one
individual in your office to administer the system. This individual
aids in the customization of the system and acts as a resource
for co-workers by developing a broad knowledge of
Administration programming and feature operations. This Guide
serves as a reference for such an individual.
Please take the time to read this Guide. It will help you, as the
person chosen to administer the system, to learn the various
tasks which you should perform.
Customizing your system
You play an important role in customizing to suit the
organization and updating information as the off ice grows and
changes.
can be customized at three levels:
Personal programming
Personal programming is done by individual telephone users
who wish to personalize their telephones by
programming features and telephone numbers onto specific
memory buttons.
Administration programming
You do Administration programming when you want to change
various system-wide settings, as well as some specific settings
for each line or telephone.
PO842627
01
Owner’s Handbook
2 /Welcome to
Configuration programming
Configuration programming is usually done for you by the person
who installs the system or by your Customer Service
representative when is being installed. Specific
system-wide parameters are set up in Configuration.
Assisting your co-workers
It is human nature to ask someone how to do something rather
than read a user guide. You may be asked to demonstrate to
co-workers how to select and use features. To help you
prepare for that possibility:
Familiarize yourself with the procedures for using
features. Examine the components of your system,
identifying the buttons on the different types of
telephones. Read the Telephone User Cards chapter of this
Guide for more information on each telephone.
Familiarize yourself with the various programming reminders
provided at the end of the Programming chapter of this
Guide. Distribute copies of these reminders to your
co-workers after filling in information such as Call Pickup
group numbers and members.
It is important for everyone in the office to know that you are
knowledgeable about the system and that you are available for
consultation. You may wish to schedule sessions for small
groups or provide individual assistance to co-workers for
programming features on their telephones.
Your Customer Service representative
Ask your Customer Service representative for the service
department’s telephone number, and write it down. If you have
problems with your equipment, telephone your Customer
Service representative. If you have problems with programming
or using any of the features, first read the appropriate section of
this Guide and try again before calling your Customer Service
representative.
Owner’s Handbook
PO842627 01
Call Display services 3
Call Display services
Some public telephone companies offer Call Display services
which provide information about an incoming call. The caller’s
name, telephone number and in some cases, long distance
indication, can be shown on a telephone with a display. Your
DR5 system uses this information so that you can:
view incoming call information as well as the line
name that receives the call,
keep a log of incoming call information and,
view an integrated display that appears when you have
received a message from either an internal user or a
Voice Mail message from an external caller.
Note:
You can access Call Display information only if you
subscribe to the services offered by your public
telephone company. Contact your Customer Service
representative for more information.
Call Display Information
Call Display information may be shown on your telephone
display when you answer an incoming call. In addition to the
caller’s name, telephone number and long distance indicator, if
available, your system can display the name of the line
that received the call.
In the case where several users share a line, only one telephone
can be designated to automatically receive Call Display
information when a call is alerting on that line. If the call is
transferred or camped to another telephone, the Call Display
information is automatically available to that telephone.
If a line is not administered to automatically deliver Call Display
information to a telephone, the user can invoke the Call
Information feature (see Telephone features chapter) or answer
the call to view the information.
PO842627 01
DR5.1 Owner’s Handbook
4 Call Display services
Depending on your requirements, Call Display information
presents several convenient options.
When a caller is identified before the call is answered, you
can answer using a personal greeting. You can also prepare
yourself prior to answering the call by retrieving any relevant
documents, or otherwise orienting yourself to the expected
discussion.
The Long Distance indicator alerts you that an incoming call
is long distance and may therefore have higher priority.
If you are unable to immediately attend to an incoming call,
you can use the calling information to make a quick note.
You can shorten the interruption time of a call from a
recognized person. For instance, you can quickly answer the
call and let the party know that you are busy but will return
the call soon.
A telephone can be programmed to first view either the
caller’s name or number or line name. For example, an
attendant might wish to see the calling number and area
code first in order to transfer the call according to sales
region. The salesperson’s telephone could display the
caller’s name first so they can answer with a personal
greeting.
DR5.1 Owner’s Handbook
PO842627 01
Call Display services 5
Call Display information allows you to answer calls on a
priority basis. For example:
.If several calls are alerting at your telephone at the same
time, you can request information about the calls to
decide which one may be more important.
.If you are already on a call, information about a second
call starting to alert at your telephone can help you to
decide whether to answer the second call or remain
connected to the first call.
.If you are in a meeting, the information associated with
an incoming call can help you determine if the call is
important enough to interrupt the meeting.
.If you have several calls on hold and wish to identify the
callers, you can view the Call Display information
associated with each of the calls to help you determine
which one you will respond to first.
Programming tips
In order for the designated telephone to automatically receive
Call Display information, it must be programmed to ring for
incoming calls on that line.
Before programming Call Display information you may wish to
consider the following:
which individual would benefit the most from automatically
receiving Call Display information on an alerting line?
how are calls routed and what information is the most
important to know before a call is answered? For instance, if
certain lines are private to individuals, an attendant might
wish to first view the line name to determine who the
incoming call is for.
PO84262701 Owner’s Handbook
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