5
Problems with a memory card
Typically, such issues occur when the memory card is out of service. Therefore, first check the
memory card on another device.
We also recommend you to remove and insert the memory card into the connector, check that the
card is properly inserted into the phone’s slot and reboot the phone.
Phone does not turn on
Check the battery charge, reconnect the charger, and wait for at least 10 minutes.
Press and hold the power button for at least 5 seconds. If the device does not turn on, contact the
NOUS service center.
The battery is quickly discharged
The low ambient temperature, active use of media programs and screen brightness, large distance to
the cell towers of the operator(s) or low signal strength of cellular networks can be the reason for the
increased consumption of battery charge.
The battery is not charged
Check the connection of the charger to the wall outlet. Use only the charger that is supplied with the
phone.
You cannot make a call
This problem may be caused by a weak signal of the mobile network, overload of the network,
incorrectly entered subscriber number, activated call barring function, lack of funds on the user’s
account, bad contact of the SIM card with phone slots, and problem with the SIM card.
Try to change the location, check the signal strength of the network, check the balance on the
account, reboot the phone with the removal of SIM-cards and battery, restore the factory settings of
the phone. Contact your NOUS Service Center.
You cannot hear a subscriber
During the conversation, press the “Up” key to increase the volume.
Set up profiles for comfortable volume during a call.
Check the signal strength of the cellular network.
* This translation may be inaccurate because it was made with google translate service
