warranty
This warranty is provided by
Novis Healthcare (ABN 45 102 735 491)
of Unit 12, 12 Mars Road Lane Cove West
New South Wales 2066.
Novis Healthcare (Novis) products are
manufactured to the highest quality standards and
are thoroughly tested and inspected before leaving
our factory. In addition to any statutory rights and
remedies you may have, Novis warrants all of its
products sold directly or via an Authorised Novis
Australia Dealer against defective workmanship
and faulty materials from the date of purchase
by the end user for a period of twelve months
unless otherwise specified for that product and its
components.
Warranty Claims
To claim under this warranty, please contact Novis
Healthcare and have your receipt or proof of
purchase available. Novis Healthcare may need to
assess the defect before determining any claim,
and additional information may be requested
to process your claim. Claims without proof of
purchase may not be able to be processed.
Novis Healthcare may at its option inspect the
goods on site or require them to be returned to its
premises or one of its Authorised Service Agents in
person or freight prepaid by you.
Novis will undertake at its option, to repair or
replace, free of charge, each product or part
thereof on the condition that:
• The product found on examination, to be
suffering from a manufacturing defect;
• The product or relevant part has been serviced
regularly by Novis or one of its Authorised
Service Agents and has not been subjected
to misuse, neglect or been involved in an
accident;
• The repairs are not required as part of normal
wear and tear.
At our option
• Goods repaired may be replaced by
refurbished good of the same type rather than
being repaired.
• Refurbished parts may be used to repair goods.
Novis Healthcare will not be held responsible for
any repair other than those carried out by it or one
of its Authorised Service Agents.
Warranty repairs do not extend the length of the
warranty period.
Limited Liabilities
Our liability under this manufacturer’s warranty
is subject to us being satisfied that a defect
was caused by faulty parts, manufacture or
workmanship, and was not caused or substantially
contributed to by other factors or circumstances
beyond our control, including (but not limited
to) defective installation, maintenance or repair,
product modification or alteration, any neglect,
misuse, or excessive use, normal wear and tear or
failure to follow manufacturer’s instructions.
IMPORTANT NOTICE FOR
AUSTRALIAN CONSUMERS:
Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund
for a major failure and for compensation for any
other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major
failure. To obtain compensation, you will need
to provided documentary evidence of the loss
or damage suffered and documentary evidence
that such loss or damage was a reasonable
foreseeable consequence of a failure Novis
Healthcare to comply with a consumer guarantee
under the Australian Consumer Law. Subject to
the provisions of the Australian Consumer Law,
Novis Healthcare excludes, to the fullest extent
permitted by law, all liability in respect of loss of
profit or other economic loss, direct to indirect or
consequential, special, general or other damages
or other expenses or costs which may include
negligence.
