One Talk T41SW Manuale utente

User guide

vzw.com/support/one-talk/

One Talk T41SW IP

desk phone

user guide

User guide

Contents

Welcome.............................................................................................................................................................................................................4

Initial setup .......................................................................................................................................................................................................4

Connecting the phone to power and Ethernet.............................................................................................................................4

Viewing E911 location information ................................................................................................................................................4

Conﬁguring Wi-Fi via phone user interface..............................................................................................................................5

Getting to know your desk phone .......................................................................................................................................................6

Hardware components.......................................................................................................................................................................6

Navigating the display......................................................................................................................................................................... 7

Indicators and notiﬁcations.............................................................................................................................................................. 7

Customizing your desk phone ............................................................................................................................................................... 7

About Basic settings ........................................................................................................................................................................... 7

Language preferences ....................................................................................................................................................................... 7

Time and date.........................................................................................................................................................................................8

Display settings......................................................................................................................................................................................8

Sound settings........................................................................................................................................................................................8

Line keys....................................................................................................................................................................................................9

Speed dial conﬁguration of a line key.........................................................................................................................................9

Intercom key setup...............................................................................................................................................................................9

Using the Intercom key.......................................................................................................................................................................9

Voice Mail setup...................................................................................................................................................................................10

Basic call features ......................................................................................................................................................................................10

Make outgoing calls...........................................................................................................................................................................10

Manage multiple lines .......................................................................................................................................................................10

Receive incoming calls.....................................................................................................................................................................10

Ignore a call............................................................................................................................................................................................10

End a call.................................................................................................................................................................................................10

Hold a call ................................................................................................................................................................................................11

Resume a call.........................................................................................................................................................................................11

Mute/unmute your phone’s microphone................................................................................................................................... 11

Redial .........................................................................................................................................................................................................11

Redial last number...............................................................................................................................................................................11

Block a call. .............................................................................................................................................................................................11

Bridge Line ............................................................................................................................................................................................. 12

Call Barge ............................................................................................................................................................................................... 12

Remote Group Pickup.......................................................................................................................................................................13

Call Forwarding ....................................................................................................................................................................................13

Call Move.................................................................................................................................................................................................13

Call Park and Retrieve ...................................................................................................................................................................... 13

User guide

Conference calling .............................................................................................................................................................................14

Do Not Disturb......................................................................................................................................................................................14

Transferring calls.................................................................................................................................................................................14

Call History...................................................................................................................................................................................................... 15

View Call History.................................................................................................................................................................................. 15

Delete an individual call log............................................................................................................................................................ 15

Delete all or a subset of all call logs. ......................................................................................................................................... 15

Blacklist a number from your Call History/remove a number from your blacklist............................................... 15

Contact management............................................................................................................................................................................... 15

Local Directory..................................................................................................................................................................................... 15

Groups...................................................................................................................................................................................................... 17

Voice Mail.........................................................................................................................................................................................................19

System status, troubleshooting and other settings................................................................................................................19

Rebooting or resetting phone..............................................................................................................................................................19

Features............................................................................................................................................................................................................ 21

Accessibility features............................................................................................................................................................................... 21

For hearing-impaired users............................................................................................................................................................ 21

For vision-impaired and blind users .......................................................................................................................................... 22

For mobility-impaired users........................................................................................................................................................... 22

Compatible accessories ........................................................................................................................................................................ 22

Important customer information....................................................................................................................................................... 23

WEEE warning..................................................................................................................................................................................... 23

Copyright................................................................................................................................................................................................ 23

Warranty ................................................................................................................................................................................................. 23

Important 911 emergency response information ................................................................................................................ 23

Declaration of conformity .............................................................................................................................................................. 24

CE mark warning................................................................................................................................................................................ 24

Part 15 FCC Rules.............................................................................................................................................................................. 24

Class B digital device or peripheral........................................................................................................................................... 24

Important safety precautions....................................................................................................................................................... 24

Danger–electric shock and ﬁre ................................................................................................................................................... 24

Learn more:.................................................................................................................................................................................................... 24

T41SW desk phone navigation guide (soft key menu A)..................................................................................................... 25

T41SW desk phone navigation guide (soft key menu B)..................................................................................................... 26

T41SW desk phone navigation guide (soft key menu).......................................................................................................... 27

User guide

Welcome

The Verizon T41SW IP desk phone is a Voice-over-IP (VoIP)

business phone with nine programmable line keys. The desk

phone and the line keys support the integrated service features

of One TalkSM from Verizon. The T41SW features work the same

way on your desk phone, smartphone and tablet computers.

Initial setup

If your T41SW desk phone was not connected and set up by

your IT account administrator, verify the following with

your administrator:

1. You have a One Talk number

2. Your user information has been updated in the One Talk

Admin Portal with your 911 address and email address

3. Your number has been included in any business

group features

Connecting the phone to power and Ethernet

Power

You have two options for power: AC power (wall outlet) or

Power over Ethernet (PoE). Your system administrator will

advise you which to use.

Network

Connect the included standard Ethernet cable (or other

standard Ethernet cable) between the internet port on the

phone and the port on the wall or on your PoE-capable switch/

hub device.

Startup

After your phone is powered on, the system boots up and

performs the following steps:

Dynamic Host Conﬁguration Protocol (DHCP)

The phone attempts to contact a DHCP server in your network

to obtain valid IPv4 network settings by default.

Automatic Phone Initialization

When your One Talk phone is connected to the network and

powered on, it will automatically start the initialization process.

The LCD screen displays “Initializing, please wait during this

process.” The phone ﬁnishes the initialization by loading the

saved conﬁguration.

The desk phone is ready for use.

Viewing E911 location information

Enhanced 911 (E911) is a location technology that enables

emergency responders to know the geographical location of a

caller who dials 911. Your One Talk account administrator will

conﬁgure your location. Contact your administrator if your E911

address is missing or inaccurate.

Note: This device will not function unless an initial E911 address

has been added.

To view your 911 address, press the Address line key to the

right of the LCD screen.

User guide

Conﬁguring Wi-Fi via phone user interface

To access Basic settings:

1. Press the Menu soft key while the phone is idle

2. Use the keys to navigate to Settings and press

Enter to select

3. Select the Basic setting and press the Enter soft key

4. Scroll to Wi-Fi and press Enter

5. Press the Switch soft key to turn Wi-Fi on

6. Press the Save soft key. The phone will automatically

search for available wireless Wi-Fi networks in your area

7. Select an available wireless network from the list of

available networks

8. Press the Connect soft key to connect to the

wireless network

9. If the network is secure, enter its password in the

Password ﬁeld and then tap the OK soft key

User guide

Item Description

5Speakerphone key Toggles unit into hands-free speakerphone mode

6Volume key Adjusts the volume of the handset, headset, speaker

and ringer

7Keypad Provides the digits, letters and special characters in

context-sensitive applications

Allows you to scroll through the displayed information

Conﬁrms actions or answers incoming calls

Cancels actions or rejects incoming calls

9Soft keys Can be customized as shortcuts to speciﬁc features

Item Description

1LCD screen

Displays info about calls, messages, soft keys, time,

date and other relevant data, such as:

• Caller ID

• Call duration

• Icons

• Missed call and second incoming caller

information

• Prompt text

2Power indicator LED Indicates the status of phone power and some phone

features (such as whether they are on or o)

3Line keys Can be programmed to activate up to three accounts

and have phone features assigned to them

Mute key Toggles to indicate whether a feature is muted or not

Headset key Toggles to indicate whether the phone is in headset

mode or not

Message key Accesses your voicemail messages

Redial key Redials a previously dialed number

Getting to know your desk phone

Hardware components

User guide

Navigating the display

Indicators and notiﬁcations

LED light status:

Power indicator LED

LED status

indicator

What it means

Solid red The phone is initializing.

Fast ﬂashing red The phone is ringing or downloading conﬁguration ﬁles.

Slow ﬂashing red The phone is receiving a voicemail message.

O The phone is not in use.

Line key LED

LED status

indicator

What it means

Solid green The line is in use on current device.

Solid red The line is in use but on another device.

Slow ﬂashing red The line has been placed on hold from another device.

Fast ﬂashing green The line is receiving an incoming call.

Slow ﬂashing green The call is placed on hold from current device.

O The line is inactive.

Customizing your desk phone

About Basic settings

Setup and preference options for the following can be found in

the Basic settings menu:

• Language preferences

• Time and date

• Display settings

• Ringtone and keypad sound settings

To access Basic settings:

1. Press the Menu soft key while the phone is idle

2. Use the keys to navigate to Basic settings and

press to select

Language preferences

The default language on the phone’s user interface is English.

To change the language of the phone interface:

1. Press the Menu soft key to open the main menu

2. Use the keys to navigate to and select Settings

3. Use the keys to navigate to and select Basic

4. Use the keys to navigate to and select Language

5. Scroll to your preferred language, highlight it and

select it

User guide

Sound settings

Call volume

Press on the phone console to adjust the volume

of the receiver when you are on a call (using the handset,

speakerphone or headset).

Ringer volume

Press on the phone console to adjust the volume

of the ringer when the phone is idle.

Ringtones

1. From Sound settings, scroll to Ringtone and press

to select

2. Highlight the desired line

3. Press then select the desired ringtone and press Save.

If there are multiple lines on the desk phone, you can elect

to assign one ringtone for all lines by selecting Common

AES or assign a dierent ringtone for each line

4. Scroll to preview ringtone options and press the

Save soft key to select

Keypad tones (key tones)

Keypad tones, or key tones, give you the option of hearing

sounds each time you depress a key on the keypad. To activate

key tones:

1. From Sound settings, scroll to Key tones and

highlight it to select it

2. Use the Switch soft key to enable or disable Key tones, and

press the Save soft key to accept the changes

Time and date

Time and date are displayed in the middle of the status bar. You

can also set your preferred formats for displaying time and

date in the Time & Date settings screen. The phone is defaulted

to SNTP so as to synchronize the time zone with the provided

911 address.

To navigate to the Time & Date settings screen:

1. Press the Menu soft key to open the main menu

2. Select Settings

3. Use the keys to navigate to Basic settings and press

to select

4. Scroll to Time & Date and press to select

To conﬁgure the time zone to synchronize with the address

entered in the Admin Portal (SNTP):

1. From the Basic settings screen, highlight Time & Date and

press

2. Scroll to SNTP settings and press to select

3. Press the Save soft key to accept the changes

To set time and date format preferences:

1. From the Basic settings screen, scroll to Time & Date

Format and press to select

2. Scroll to Time & Date Format and press to select

your preferred formats

3. Scroll to select Hour, Clock or Date format.

To change the format, press to ﬁnd, highlight and

select desired format. Press the Save soft key to accept

the changes

Display settings

To change backlight duration:

You can set the time duration for the backlight of your desk

phone as Always ON, Always OFF or several other options.

For example, you can have your display switch to low-light

mode after a period of inactivity. You can also turn o the

backlight completely when inactive. To set backlight levels and

duration of inactivity before switching to low light or turning the

backlight o:

1. From Display settings, scroll to Backlight and press

to select

2. Scroll to Backlight Active Time and select one of the

following to choose your preferred time: Always ON,

Always OFF, 15 sec, 30 sec, 60 sec, 120 sec, 300 sec,

600 sec or 1800 sec

3. Press Save

User guide

You will get a prompt to enter the extension number if

left blank.

Using the Intercom key

General information:

• If you attempt to use speed dial to dial the extension

needed for an intercom call, your phone will display an error

message. You must enter the extension manually if no

extension is deﬁned in the Intercom line key

• Intercom calls do not have a standard ring. You’ll hear a beep,

and the intercom call will be auto-answered

• Desk phones with the Do Not Disturb (DND) feature enabled

do not receive intercom calls. If no other desk phones share

the One Talk phone number, the intercom call is directed to

Voice Mail

• If there are additional desk phones sharing the same One

Talk phone number (where DND is not enabled), those

devices receive the intercom call. There is no way to tell

which desk phone will receive the intercom call if multiple

desk phones are sharing the same One Talk phone number

To use a dedicated Intercom line key when extension is

not deﬁned:

1. From the Home screen, press the Intercom soft key

2. Enter the target extension for Intercom, then press the

Send soft key

Line keys

Your T41SW comes with nine conﬁgurable line keys. You can

use them to create one-button speed dials for frequently

dialed numbers.

To view all lines, press the 12 3 pages key on the idle

screen to toggle to additional line key pages.

Speed dial conﬁguration of a line key

To conﬁgure a speed dial key:

1. Press and hold an unused line key (for about ﬁve seconds)

2. Use or the Switch soft key to scroll through the type

of line keys available until you locate Speed Dial

3. Scroll to complete each of the following ﬁelds:

• Account ID: Select the phone line to associate with

this line key

• Label: Enter the name you would like displayed on the

line key label

• Value: Enter the phone number you would like this line

key to dial

4. Press the Save soft key to accept your changes

You can now use this line key to speed dial this contact.

Intercom key setup

1. From the Home screen, press and hold an empty soft key

2. From the Type ﬁeld, press the Intercom soft key

3. Enter the appropriate information then press the Save

soft key:

• Label

• Value (extension number)

User guide

3. Press or to select the desired entry

4. Press the Send soft key

From your directory:

1. Press the Directory soft key

2. Select the desired contact group and press the Enter

soft key

3. Press or to ﬁnd and highlight the desired number

4. Press the soft key to dial out the number

Manage multiple lines.

The telephone number assigned to your desk phone gives you

three dierent lines you can use to place and receive calls.

Each line is represented by a line key with your One Talk

number. You can use these lines to simultaneously hold three

separate conversations or conference in up to six participants.

To move between the lines, place the current one on hold and

press the desired line.

Receive incoming calls.

When not already on a call:

• Using the handset: Pick up the handset

• Using the speakerphone: Press

• Using the headset: Press

While on a call or the line is otherwise in use:

Press the corresponding incoming line key to answer the call.

Alternatively, press Hold to place the current call on hold, then

press Answer to pick up the incoming call. Or press Ignore to

trigger your Call Forwarding preferences.

You can also activate Do Not Disturb mode to turn o ringing

and automatically ignore calls by pressing the DND soft key.

Ignore a call.

Press Ignore during an incoming call when you wish to trigger

the call forwarding options you conﬁgured for Call Forward

Busy or Call Forward No Answer.

End a call.

Using the handset:

1. Press the End Call soft key

2. Hang up the handset

Using the speakerphone:

Press the End Call soft key.

Using the headset:

Press the End Call soft key.

To use a dedicated Intercom line key when extension

is deﬁned:

1. From the Home screen, press the soft key next to the

Intercom label

2. The Intercom is now connected

Voice Mail setup

1. Press the message key on the phone console

2. Select your preferred language

3. Create a four-digit passcode

4. At the voice prompt, record your name

5. Select a greeting, either personalized or standard

See “Basic Voicemail User Guide” for more information.

Basic call features

Make outgoing calls.

From the handset:

Pick up the handset, enter the phone number and press the

Send soft key.

Using the speakerphone:

With the handset on-hook, press , enter the number and

press the Send soft key.

From a headset:

With the headset connected, press to activate the headset

mode, enter the number and press the Send soft key.

From your Call History:

1. Press the History soft key

2. Press or to switch between All, Placed, Received,

Missed and Forwarded call lists

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