OptConnect OC-500 Manuale utente

OC-500 Wireless GateWay

QuiCk-start Guide

Quick-Start Guide

1 Package Contents 1

2 Installation Instructions 1

Dial-Up Installation . . . . . . . . . . . . . . . . . . . . 1

TCP/IP (High Speed) Physical Installation . . . . . . . . . . 2

HyosungTCP/IP Setup . . . . . . . . . . . . . . . . . 3

Hantle (Tranax) TCP/IP Setup. . . . . . . . . . . . . . 4

Triton TCP/IP Setup . . . . . . . . . . . . . . . . . . 6

A Appendix A: Troubleshooting 7

If your ATM is unable to complete a transaction... . . . . . . 7

If you are expriencing intermittent problems

completing transactions... . . . . . . . . . . . . . . . . . 8

Common ATM Communication Error Codes . . . . . . . . . 9

B Appendix B: Processors and Phone Numbers 10

C Appendix C: Warranty Information 11

1 | Package contents

1 Package Contents

Package Contents

• OC-500 Wireless Gateway

• Antenna, 3db Gain, Magnetic Base

• Power Supply

• CAT5E Ethernet Patch Cable, 7 ft. (to be used only with high-

speed TCP/IP communications on Windows CE ATMs)

• Wireless Gateway Quick-Start Guide

Please verify your package contents. Should any of these items be

missing or damaged, please contact OptConnect immediately at

(877) 678-3343.

Setting up an OptConnect OC-500 Wireless Gateway is as easy as 1 2 3.

STEP 1

• Plug it in. Plug in the power supply to a surge protector or bat-

tery back-up. If no surge protector or battery back-up is avail-

able, plug the power supply directly into the wall outlet. Run

the cord to the OC-500 and push into the “POWER” connection

on the back of the Wireless Gateway. Secure the cord by twisting

to the right. The cord will lock in place.

STEP 2

• Attach the antenna. It is recommended that the magnetic an-

tenna be placed on the outside back of the ATM. Uncoil the

antenna cable and attach to the screw thread labeled“Antenna”

on the back of the unit.

2 Installation Instructions

WIRELESS GATEWAY QUICKSTART GUIDE | 2

STEP 3

• Plug in the phone line. Plug the ATM phone line into the OC-

500 port labeled “ATM/POS Terminal” on the front of the unit.

As the unit boots, the “Cell On” and “Signal” lights will light and turn

solid. Once solid, your ATM is ready to perform dial-up transactions.

Initialize the ATM and run a balance inquiry. If the balance inquiry

is not successful, refer to Appendix A: Troubleshooting on page 7.

Dial Up Installation

For a list of acceptable processors and phone numbers, please re-

fer to Appendix B: Processors and Phone Numbers on page 10.

TCP/IP Requirements

NOTE: High-speed wireless TCP/IP transactions are only possible with ATMs capable

of communicating via TCP/IP.

The OptConnect OC-500 has the capability of running high-speed

transactions via TCP/IP communication. TCP/IP communication sig-

nicantly cuts transaction speeds requiring less time for your cus-

tomer to complete their transaction.

While running dial-up transactions requires no programming chang-

es to the ATM, running TCP/IP involves programming the ATM for this

specic mode of communication. You must have master-password

access to the ATM programming menus to make the necessary

changes.

3 | Installation Instructions: TCP/IP Setup

TCP/IP Setup - Nautilus Hyosung ATMs

Nautilus Hyosung ATMs capable of TCP/IP communications include:

1800CE, MM5000, MM5300CE, MM5100T

Once the physical installation is complete, enter the Operator Menu of

your ATM using the Master Password. If your ATM menus appear dier-

ently than described below, please call OptConnect (877) 678-3343 for

further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• Customer Setup -> Select Processor -> Communication: TCP/IP

• Cancel to Return

• Customer Setup -> Select Processor -> TCP/IP Type: Standard*

*For Switch Commerce use Visa Framed

SSL: Disabled

2(x) Cancel to Return

• Customer Setup -> Standard 3 Options -> CRC En\Disable: Disable

• 2(x) Cancel to Return

STEP 2

• Dene TCP/IP parameters for the ATM.

• System Setup -> Terminal IP

DHCP: Disable

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.90

DNS: Leave as is

• 2(x) Cancel to Return

WIRELESS GATEWAY QUICKSTART GUIDE | 4

STEP 3

• Dene Host IP Address and Port.

• Host Setup -> Host Address 1 and 2: 192.168.1.90

• Host Setup -> Host Port 1 and 2: Consult the following table:

You are ready to initialize your ATM. Once booted, perform a balance in-

quiry. If this transaction fails, repeat steps 1-3 to verify correct program-

ming settings. If you are still unable to perform a successful balance in-

quiry, call OptConnect at (877) 678-3343 for assistance.

TCP/IP Setup - Hantle (Tranax) ATMs

Hantle (Tranax) ATMs capable of TCP/IP communications include:

1700W, C4000, X4000, C4010T

Once the physical installation is complete, enter the Operator Menu of

your ATM using the Master Password. If your ATM menus appear dier-

ently than described below, please call OptConnect (877) 678-3343 for

further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• Customer Setup -> Change Processor -> Communication:

Standard TCP/IP*

*For Switch Commerce use Visa Framed

Processor Host Port

Columbus Data (CDS) 7000

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 7002

First Data 9021

Metavante 450

RBS Worldpay (RBS Lynk) 6661

Switch Commerce 7003

5 | Installation Instructions: TCP/IP Setup

• Customer Setup -> Change Processor -> Standard 3 Option ->

CRC En\Disable: Disable

• 3(x) Cancel to Return

STEP 2

• Dene TCP/IP parameters for the ATM.

• System Setup -> Device Setup -> ATM TCPIP Setup

Change TCPIP Mode: Static IP

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.90

******SELECT APPLY******

• 3(x) Cancel to Return

STEP 3

• Dene Host IP Address and Port.

• Host Setup -> Host IP Address: 192.168.1.90

• Host Setup -> Host Port: Consult the following table:

• Host Setup -> Conguration Schedule: Scheduled

You are ready to initialize your ATM. Once booted, perform a bal-

ance inquiry. If this transaction fails, repeat steps 1-3 to verify correct

programming settings. If you are still unable to perform a success-

ful balance inquiry, call OptConnect at (877) 678-3343 for assistance.

Processor Host Port

Columbus Data (CDS) 7000

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 7002

First Data 9021

Metavante 450

RBS Worldpay (RBS Lynk) 6661

Switch Commerce 7003

WIRELESS GATEWAY QUICKSTART GUIDE | 6

TCP/IP Setup - Triton ATMs

Triton ATMs capable of TCP/IP communications include:

RL1600, RL2000, RL5000, RT2000, FT5000

Once the physical installation is complete, enter the Operator Menu of

your ATM using the Master Password. If your ATM menus appear dif-

ferently than described below, please call OptConnect (877) 678-3343

for further assistance.

STEP 1

• Change the ATM communication mode from Dial-Up to TCP/IP.

• 6. Congure Terminal -> 6. Communication -> 8. Communi-

cation Protocal: TCP/IP Wireless

• 6. Congure Terminal -> 6. Communication -> 9. Communi-

cation Message Format: Triton Standard TCP/IP No CRC*

• 6. Congure Terminal -> 6. Communication -> 3. Permenant

TCP/IP Connection: UNCHECK

• 6. Congure Terminal -> 6. Communication -> 1. Host IP Ad-

dress: 192.168.1.90

• 6. Congure Terminal -> 6. Communication -> 2. Host IP Port:

Consult the following table:

2(x)“Enter”to return to main menu.

*For Switch Commerce use Triton Standard

Processor Host Port

Columbus Data (CDS) 7000

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 7002

First Data 9021

Metavante 450

RBS Worldpay (RBS Lynk) 6661

Switch Commerce 7003

7 | Appendix A: Troubleshooting Helps

STEP 2

• Dene TCP/IP parameters for the ATM.

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 6. Enable DHCP: UNCHECK

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 1. IP Address: 192.168.1.91

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 2. Subnet Mask: 255.255.255.0

• 2. Diagnostics -> 7. Modem / Ethernet -> 6. Congure Ether-

net Settings -> 3. Default Gateway: 192.168.1.90

• 4(x)“Enter” to return to main menu.

• 5. System Parameters -> 5. Restart the Terminal: Enter.

Your ATM is now being restarted. Once booted, perform a balance

inquiry. If this transaction fails, repeat steps 1-2 to verify correct

programming settings. If you are still unable to perform a success-

ful balance inquiry, call OptConnect at (877) 678-3343 for assistance.

OptConnect tests every Wireless Gateway in house before shipping. Each

Wireless Gateway completes a live balance inquiry before being cleared

for shipment. Should you experience problems with your Wireless Gate-

way, please verify all installation and instructions in this guide, and refer

to the following Troubleshooting when diagnosing any issues that may

arise. If you are still experiencing problems, please contact OptConnect at

(877) 678-3343 for further assistance.

It is helpful in diagnosing any communication problems to disconnect the

Wireless Gateway from the ATM and reconnect using a standard land line.

This helps to determine the source of most problems. Check to see if your

ATM is able to complete a dial-up transaction on a land line, but will not

communicate via the Wireless Gateway. If you are still unable to complete

A Troubleshooting

WIRELESS GATEWAY QUICKSTART GUIDE | 8

a transaction via the land line, verify all ATM programming before recon-

necting the Wireless Gateway.

If your ATM is unable to complete a transaction...

• Verify the Wireless Gateway is plugged in and the “Status” light is

ashing.

• For Dial-Up transactions, make sure the phone line is securely

connected to the “Phone” port on your ATM and the “ATM/POS

Terminal” on the Wireless Gateway. For TCP/IP transactions, verify

that the CAT5E Ethernet Patch Cable (included) is connected to an

open Ethernet port on your ATM and the“Ethernet”on the Wireless

Gateway. OptConnect cannot guarantee successful transactions

using an Ethernet cable other than that provided with the Wireless

Gateway.

• Conrm that the ATM is programmed correctly for your processor with

the correct Host Phone Number for dial-up transactions, or the correct

Host IP Address and Host IP Port forTCP/IP transactions.

• Verify the “Cell On” and “Signal” lights. These lights should remain

solid once the Wireless Gateway has nished initializing. This can

take a few minutes. If these lights do not come on or have not

stopped ashing after 5 minutes, disconnect the power from the

Wireless Gateway, wait 15 seconds, and reconnect the power. If

the lights do not come on and remain solid after multiple attempts,

please call OptConnect at (877) 678-3343 for further assistance.

If you are expriencing intermittent problems com-

pleting transactions...

• Verify sucient signal strength. If the “Signal” lights indicate low

signal strength (1 to 2 bars), reposition antenna. Allow a minimum

of 5 seconds for the Wireless Gateway to refresh the “Signal” lights

after moving the antenna. If the signal strength is not improved,

it may be necessary to purchase an in-line signal booster. Contact

OptConnect at (877) 678-3343 for details.

• If the “Signal” lights are ashing, disconnect power from the Wire-

less Gateway, wait 15 seconds, then reconnect the power. Allow

9 | Appendix A: Troubleshooting Helps

a few minutes for the Wireless Gateway to restart. If the “Signal”

lights do not stop ashing after 5 minutes, please call OptConnect

at (877) 678-3343 for further assistance.

• Check for the presence of any large neon signs, drink coolers, or

ice freezers in the vicinity of the Wireless Gateway. Such machines

may produce interference which can aect the cellular signal. If

such machines are present, reposition ATM and Wireless Gateway

away from these sources of interference.

Common ATM Communication Error Codes

Belowis a list ofthemost commonATM ErrorCodesassociatedwith Com-

munication to the Host. While this communication is handled solely by

the Wireless Gateway, these errors are most often the result of incorrect

programming in the ATM. After verifying ATM programming and clear-

ing any errors, if you are still experiencing communication problems,

please contact OptConnect at (877) 678-3343 for further assistance.

Common Nautilus Hyosung/Hantle (Tranax) Error

Codes

• D170X “Modem Connection Error”: Verify all programming.

Check phone cord/Ethernet cable for kinks or damage.

• D1800 “No Dial Tone”: Verify phone cord/Ethernet cable is con-

nected properly.

• D25XX “TCP/IP Communication Lost”: Verify all programming.

Check Ethernet cable for kinks or damage.

Common Triton Error Codes

• 185 “Telephone Number Not Congured”: Verify Host Phone

Number 1 and 2 are correct.

• 192“Communication Error”: Verify all ATM programming.Verify

phone cord/Ethernet cable is connected properly and is not

damaged or kinked.

• 236 “TCP/IP Communication Lost”: Verify all ATM program-

ming. Check Ethernet cable for kinks or damage.

• 237 “TCP/IP Device Failed”: This error occurs when out-going

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