Answers:Thenewlyadded deviceneed 1-2min toconnecttoyour
router and theInternet. Ifitstaysofflinefor along time,pleasejudge
theproblem bythegreen led status:
1.1.Green led quickly blinksonetimeand repeats,whichmeans
devicefailedtoconnecttotherouter.Thereason maybeyou have
entered wrong WiFi password or yourdeviceistoo farawayfrom the
router,whichcausesaweakWiFi signal.Thedevicecannotbeadded
tothe5G-wifi-router,only the2.4G-wifiisOK. Atlast, makesure that
yourrouter isMAC-open.
1.2.Green led slowly blinksonetimeand repeats,which meansthe
devicehas connected torouter and server butfailed tobeadded to
thedevicelist.Thenpower onthedeviceagain, ifit still notworking,
justadd thedeviceagain.
1.3.Greenledquicklyblinkstwiceandrepeats,thismeansthedevice
has connectedtotherouter but failed toconnecttotheserver.Then
pleaseconfirm yourWiFirouter worksnormally.
2.Why theAPPcan’tfindthedevicein pairing status?
Answers:That’sbecauseof yourphone’scache.Pleaseclosethe
WLANof yourphonethen open it after aminute.Atthesametime,
pleasepower off thedeviceif you can, then power up totry again.
3.My WiFi isexpired, canIconnectthedevicestoLAN?
Answers:theS31 supportstobecontrolled by LAN(Updatein
15/10/2017,LANfunctionhas beenstopped).
4.Thegreenledkeepsoff,evenifthedeviceispoweredon.Press the
buttonbutthedevicedoesnotwork.
Answers:Thecircuitmaybebroken, pleasesend it back fortesting.
Returnshipping postageandpackagingwillbeatbuyer’sexpense,if
thedeviceisdamagedby thebuyer,andthebuyer shouldbearextra
repaircost.
