Panasonic KX-NS1000 Manuale utente

Operating Manual

Pure IP-PBX

Model No. KX-NS1000

Thank you for purchasing this Panasonic product.

Please read this manual carefully before using this product and save this manual for future use.

In particular, be sure to read "1.1.1 For Your Safety, page 16" before using this product.

KX-NS1000: PCMPR Software File Version 004.30000 or later

Manuals and supporting information are provided on the Panasonic Web site at:

http://www.panasonic.net/pcc/support/pbx/

Feature Highlights

IP Communication

This PBX supports IP communication using

a variety of IP telephones, such as the KX-NT300/

KX-NT500 series with Self Labelling and/or

Bluetooth wireless headsets, Panasonic IP

Softphones, SIP phones, and SIP-CS compatible

Portable Stations.

SIP phoneIP Softphone

IP Proprietary

Telephone

SIP-CS S-PS

If you are using a certain Panasonic telephone

that is equipped with a Navigator Key/Jog Dial

and a display, it helps you to access the desired

feature easily. Also, you will be informed of the

arrival of an incoming call or a message waiting

by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial Message/Ringer Lamp

Easy Operation

Consult your dealer 1.1 Before Operating the Telephones (page

16)

Remote Office

This PBX supports the use of SIP phones

connected from a remote office over an IP network

through an SBC (session border controller).

SIP phones can be set up by simply connecting

the phones to the LAN at the remote office.

IP Network

This PBX supports the use of cellular phones

with the PBX. Cellular phones can make and

receive calls as if they were registered

extensions.

Cellular Phone Features

Consult your dealer 1.15 Cellular Phone Features (page 234)

Feature Highlights

2 Operating Manual

This PBX optionally supports a Portable Station

(PS) system. PSs can be used in the PBX

with other wired telephones.

Wireless System

You can set incoming calls to be redirected

to your mailbox to let callers leave voice

messages when you are unable to answer

the phone. You can access your mailbox to

listen to the messages when you are away from

the office as well.

Hello, this

is John Smith.

Please

leave your

message.

Built-in Unified Messaging

1.9.12 Using Your PS or S-PS in Parallel with a

Wired Telephone (Wireless XDP Parallel Mode)

(page 190)

1.8 Using the Unified Messaging Features

(page 120)

This PBX offers a built-in Call Centre feature

called Incoming Call Distribution (ICD) Group.

Incoming calls to an ICD Group can be queued

or redirected to a preprogrammed destination,

answered in order of priority and monitored by

a supervisor extension.

Queuing

Customers

ICD Group

Call Centre

Communication Assistant (CA)

CA Client users can connect to the PBX without

using an external server. CA Client users can

make calls by clicking in a phonebook on their

PC, as well as use many other features.

(Client)

1.10 Utilising the Call Centre (page 193) Consult your dealer

Feature Highlights

Operating Manual 3

This application can calculate call cost estimates

and track call activity for calls that are made

through the PBX. Installing the CA Call

Accounting web server software allows you to

access CA Call Accounting from any PC by using

a web client. You can sort and view, print, or

export call information with the web client.

In addition, reports can be created based on

exported data.

CA Call Accounting

(Client)

(Web Server)

Consult your dealer

In This Manual,

•The following abbreviations are used:

APT → Analogue Proprietary Telephone

Display PT → Proprietary Telephone with a Display

DPT → Digital Proprietary Telephone

IP-PT → IP Proprietary Telephone

PS → Portable Station

P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600), Communication IP camera and Video door

phone (KX-NTV series)

PT → Proprietary Telephone

S-PS → SIP-CS compatible Portable Station

SIP extension/SIP Extn. → Extensions of the PBX which uses Session Initiation Protocol for

communication.

SLT → Single Line Telephone

•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.

•The suffix of each model number (e.g., KX-NS1000NE) is omitted.

•The following icons are used frequently.

ConditionsHints

Notice

•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be

available for SIP phones, depending on your telephone type.

•Under power failure conditions, the connected telephones may not operate. Please ensure that a

separate telephone, not dependent on local power, is available for emergency use.

•Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

–interoperability and compatibility with all devices and systems connected to this product

Feature Highlights

4 Operating Manual

–proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

•Some optional hardware, software, and features are not available in some countries/areas, or for some

PBX models. Please consult your certified Panasonic dealer for more information.

•This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, SIP-CS

compatible Portable Stations (S-PSs), and DSS Consoles. For detailed information about each feature or

setting, consult your dealer.

•In this manual, several kinds of PTs appear, as follows:

–IP Proprietary Telephone (IP-PT)

–Digital Proprietary Telephone (DPT)

–Analogue Proprietary Telephone (APT)

–Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,

such as IP-PTs, the available telephone types are clearly indicated.

•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, consult your dealer.

•Product specifications are subject to change without notice.

•In this manual P-SIP phones are treated as non-KX-UT series SIP phones.

Notes for SIP Phone and S-PS Users

Before using a SIP phone or S-PS, please read the following notes.

For All SIP phone and S-PS users

A tone may not be heard during an operation depending on the type of SIP phone or S-PS being used. The

following operation is an example.

Feature Highlights

Operating Manual 5

[Example]

To use an account code (Account Code Entry)

PT/SLT/PS/SIP Extn./S-PS

Enter #.

Off-hook.

account code

Enter account code

(max. 10 digits).

Press Account or

enter 49.

Dial outside

phone number.

outside

phone no.

Seize an outside line before

entering an outside phone number.

(Account)

D.Tone

SIP phone or S-PS users

will not hear this tone.

For KX-UT series SIP phone and S-PS users

a. Operations that use feature numbers are limited. Also, flexible buttons are only available for S-PSs and

certain KX-UT series SIP phone models. Refer to the telephone types displayed at the top left of each

operation. However, for KX-UT series SIP phones, a tone may be heard depending on the system

settings. For details, consult your administrator.

b. A maximum of 32 digits can be input on a KX-UT series SIP phone at one time, including feature

numbers, etc.

c. To execute certain operations, you may be required to press the ENTER button on a KX-UT series SIP

phone or the CALL button (soft button) on an S-PS during the operation.

The following 5 operations are examples.

[Examples]

To select an idle outside line automatically

PT/SLT/PS/SIP Extn./S-PS

Off-hook. Talk.

Dial outside phone

number.

Press L-CO or

enter automatic

line access number.

0 9

(L-CO)

outside

phone no.

For KX-UT series:

Press

ENTER.

For S-PS:

Press

CALL.

Feature Highlights

6 Operating Manual

To call with a verification code

Off-hook.

PT/SLT/PS/SIP Extn./S-PS

Enter 47. Enter .

verification code PIN

verification code

Enter verification code

(max. 4 digits).

Enter verification code

PIN (max. 10 digits).

If a wrong verification code PIN is

entered, you hear an alarm tone.

desired

phone no.

Dial desired

phone number.

Seize an outside line before

entering an outside phone number.

C.Tone &

D.Tone

PIN: Personal Identification Number

For KX-UT series:

Press

ENTER.

For S-PS:

Press

CALL.

To transfer to an outside party using the PBX service

SIP Extn./S-PS

On-hook.Talk.Seize outside line.

During a conversation

Dial outside phone

number.

outside line outside

phone no.

KX-UT series and S-PS:

Press TRANSFER.

Other than KX-UT series and S-PS:

Press HOLD.

This step can be omitted

(KX-UT series and S-PS only).

HOLD

XFER

For KX-UT series:

Press

ENTER.

For S-PS:

Press

CALL.

C.Tone

KX-UT series

and S-PS only.

To establish a conference call

Press CONFERENCE. Press CONFERENCE.Dial desired phone

number.

Seize an outside line before

dialling an outside phone number.

KX-UT series/S-PS

Talk with multiple

parties.

During a conversation

desired

phone no.

Talk to the

new party.

C.Tone

For KX-UT series:

Press

ENTER.

For S-PS:

Press

CALL.

For KX-UT670:

Press Conference Start.

Feature Highlights

Operating Manual 7

To set/cancel Call Forwarding

PT/SLT/PS/SIP Extn./S-PS

Enter #.On-hook.

Enter destination extension number.

Or enter outside line access number

and then outside phone number.

Cancel

All Calls

Busy

No Answer

Busy/No Answer

Enter required

number.

For "Cancel", go on-hook

directly after entering 0.

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 0to 2as

you desire.

destination

extension no.

(max. 32 digits)

outside

phone no.

outside line

access no.

C.Tone

For KX-UT series:

Press

ENTER.

For S-PS:

Press

CALL.

for KX-UT series:

Press

ENTER.

for S-PS:

Press

CALL.

After entering 0 for "Cancel",

Go on-hook

For KX-UT series:

max. 26 digits

For non-KX-UT series SIP phone users

a. The following features are available for SIP phone users:

–Making calls

–Answering calls

–Holding calls

–Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The available operations using feature numbers are limited. Refer to the telephone types displayed at

the top left of each operation.

c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone

types may vary depending on the type of telephone being used. For example, when you put a call on

hold, a specific tone for the SIP phone may be heard, or no tone may be heard.

d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

Automatic Callback Busy, will be ignored.

e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on

the type of telephone being used.

f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all

the buttons of the operation.

Notes for KX-WT115 PS Users

The operation and display of the KX-WT115 may differ from KX-TCA series PSs. For example, when the

KX-WT115 is not answered while using it in parallel with a wired telephone, the display of incoming call log

is different from that of the display of KX-TCA series PSs.

Feature Highlights

8 Operating Manual

Notes for KX-NT300 Series, KX-NT500 Series, KX-UT Series, and S-PS

Users

If the primary PBX to which your telephone is connected fails, the extension may automatically switch its

connection to a secondary PBX.

•The time required to switch to the secondary PBX or back to the primary PBX is different depending on

the type of your telephone.

•When the extension switches its connection to the secondary PBX, your call will be disconnected if you

are on a call.

•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a

call.

•For KX-NT300 series and KX-NT500 series users, if background music (BGM) is being played through

your telephone while it is connected to the secondary PBX, it will not reconnect to the primary PBX when

it becomes available.

Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users

•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed

is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your

dealer.

Trademarks

•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the

United States and/or other countries.

•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any

use of such marks by Panasonic Corporation is under licence.

•All other trademarks identified herein are the property of their respective owners.

•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Open Source Software

This product uses Open Source Software. For details, click the Information button in Web Maintenance

Console.

Feature Highlights

Operating Manual 9

Feature Highlights

10 Operating Manual

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