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2
SmartDoor™
Connected Pet Door
Your new SmartDoor™provides the ultimate in freedom and convenience while keeping you connected to your pet. It connects to
your home’s Wi-Fi network and the My PetSafe®app on your smartphone, allowing you to:
• Let your pet come and go while keeping wildlife and your neighbor’s pets out.
• Set up individual access schedules for each of your pets.
• Receive alerts for pet activity so you’ll know when each pet is in or out.
• Change the schedule or access mode from your smartphone, even when you are not home.
Setup at a glance
This guide will lead you through the following steps:
1. Unbox the SmartDoor™and start gathering what you will need to use it — see page 3.
2. Get to know the SmartDoor™buttons and indicator lights — see page 4.
3. Install batteries in the SmartDoor™— see page 6.
4. Download the My PetSafe®app and use it to connect the SmartDoor™to Wi-Fi and pair it to each of your pets — see page 7.
5. Install the SmartDoor™in your home — see page 8.
Once you have completed the steps in this guide, remember to take the time to train your pet to use the SmartDoor™. The
included training guide will walk you through our recommended training procedure step by step.
Now you can stay connected with your pet
even as you both come and go.
3
What you have
What you need
To connect the pet door to Wi-Fi and get set up in the app, you will need:
• Wireless router (2.4 GHz)
• High-speed internet connection
• Smartphone
• Four alkaline batteries: C cell for the medium SmartDoor™, D cell for the
large SmartDoor™
• Additional PetSafe®Pet Door Keys (optional): If you have more than one
pet who will be using the SmartDoor™
x4
x4
x4
Interior frame
Exterior frame
Screws
Blanking plugs
Cutting template
PetSafe®Pet Door Key
Spacer
4
Get to know your new pet door
Although you will control most of the pet door functionality through the My PetSafe®app, there are a few buttons and indicator
lights on the pet door that are important to understand.
Buttons
There are three buttons inside the battery compartment that allow you to reset the Wi-Fi, turn Smart Mode on and off, and lock or
unlock the door manually.
Button icon Button name Usage
Wi-Fi connect button Press and release this button to reset Wi-Fi but retain your Wi-Fi credentials.
Press this button for more than 8 seconds to erase your Wi-Fi credentials and return the pet door to factory settings.
Smart Mode button Press and release this button to put the pet door in Smart Mode. In Smart Mode, the pet door will only unlock for pets
who have been paired to the pet door with a Pet Door Key or implanted microchip.
Standard Mode
Lock/Unlock button
Press and release this button to put the pet door in Standard Mode and toggle the pet door between locked and
unlocked. In Standard Mode, the pet door operates like a standard pet door and will be locked or unlocked for all pets
regardless of whether they are paired with the pet door.
5
Indicator lights
Indicator lights on the interior side of the pet door provide information about the Wi-Fi and internet connection, battery life and
current operating mode of the door. To save battery power, the indicator lights illuminate only when the pet door motion sensor
is activated or when you change a setting.
Indicator Light color Meaning
Yellow, slow blinking The SmartDoor™is powered on but not yet connected to the app, Wi-Fi, or the internet.
Yellow, solid The SmartDoor™is connected to the app, but not Wi-Fi or the internet.
Blue, fast blinking The SmartDoor™is attempting to connect to Wi-Fi.
Blue, slow blinking The SmartDoor™is connected to Wi-Fi but not internet.
Blue, solid The SmartDoor™is connected to Wi-Fi and internet.
Red, fast blinking The SmartDoor™was unable to connect to the Wi-Fi network.
Red, slow blinking Batteries are weak; replace batteries.
Red, fast blinking Batteries are exhausted or dead; replace batteries immediately.
Blue The pet door is in Smart Mode. In this mode, the pet door will activate only when a paired pet approaches it.
Blue The pet door is currently locked.
Blue The pet door is currently unlocked.
Wi-Fi Smart Mode Lock UnlockBattery
6
Locate the battery door on the top edge of the interior frame. Remove the battery door by pressing down and sliding it in
the direction of the arrow. Insert four alkaline batteries (C cell
for the medium SmartDoor™, D cell for the large SmartDoor™).
Replace the battery door.
The Wi-Fi icon ( ) on the front of the pet door will start
blinking yellow.
Install batteries in the pet door
1 2
7
Download the My PetSafe®app from your phone’s app store.
Open the app and follow the on-screen prompts to:
• Create an account and sign into the app. You will need a
valid email address.
• Add your SmartDoor™to the app. You will need your home
Wi-Fi password.
• Create a pet profile for each pet that will use the
SmartDoor™.
Continuing in the app, add each pet to the SmartDoor™by
scanning their Pet Door Key. During the pairing process, move
the Pet Door Key a little to activate the motion sensor.
If you have a cat and a medium SmartDoor™, you also have the
option of pairing the door to your cat’s implanted microchip.
If you choose this option, do a little additional testing after
pairing to make sure the pet door consistently senses your
cat as she passes near the pet door. The location of your
cat’s microchip can affect how well the pet door detects her
presence. If you find that the pet door is not reliably responding
to your cat’s microchip, you may need to pair her to the pet
door with a Pet Door Key instead.
Download and set up the app
1 2
8
Plan your installation
You are now ready to install the SmartDoor™in your home. Some installation locations require additional PetSafe®accessories and
professional assistance; see the table below to find out what you need to install your pet door and where to go for step-by-step
installation instructions.
You can purchase PetSafe®accessories at petsafe.com or by contacting our Customer Care team.
To install the SmartDoor™in: You will need: Follow the step-by-step installation
instructions:
A door with little or no metal (see page
11 to learn how to check for metal in
your door)
No additional accessories required On page 9 of this guide
A door with a significant amount of
metal
SmartDoor™Connected Pet Door Installation Adaptors (1 set) In the guide provided with the installation adaptors
A wall SmartDoor™Connected Pet Door Installation Adaptors (1 set)
SmartDoor™Connected Pet Door Tunnel Extensions (enough to
span the thickness of your wall plus at least 1 1/4 inches):
• The tunnel of the medium SmartDoor™is 2 5/8 inches long,
and the tunnel of the large SmartDoor™is 2 11/16 inches long.
• Each tunnel extension adds another 2 inches.
• The last tunnel extension needs to stick out of the wall by at
least 1 1/4 inches.
In the guide provided with the installation adaptors
In glass (medium SmartDoor™only) SmartDoor™Connected Pet Door Installation Adaptors (1 set)
A new pre-cut pane of glass (double-paned only), prepared by a
professional glass worker and installed in your home
In the guide provided with the installation adaptors
In an opening larger than the frame of
the pet door
SmartDoor™Connected Pet Door Installation Adaptors (1 set) In the guide provided with the installation adaptors
9
Install the SmartDoor™in a door
Before installing the SmartDoor™, make sure you have paired each of your pets to the SmartDoor™in the My PetSafe®app. It is
best to resolve any pairing issues before installing the pet door in your home.
Important: Remove the batteries from the pet door prior to installation.
Tools and materials (door installation)
You will need the following tools and materials to install the SmartDoor™in a door:
• Tape measure
• Pencil
• Level
• Hammer (optional)
• Flat blade (slotted) screwdriver (optional)
• A raised, level surface, such as two sawhorses (optional)
• Scissors
• Tape
• Safety glasses
• Dust mask
• Hearing protection
• Work gloves
• Drill
• 1/2-inch (12 mm) drill bit
• 5/16-inch (8 mm) drill bit
• Jigsaw
• Jigsaw blade appropriate for the material you will be cutting
(wood, PVC, or metal), and at least 1 inch longer than the
thickness of the door
• #2 Phillips (crosshead) screwdriver
• Exterior-grade caulk
10
Measure your pet’s shoulder height when standing. If you have
more than one pet, measure the tallest one. Make a note of
this measurement.
Make a mark at your pet’s shoulder height on the interior
side of the door. Using a level, extend the line several inches
in both directions. This will help you place the cutting
template correctly.
The pet door must be installed level to work properly.
Draw a vertical line where you want the center of the pet
door to be. If your door has inset panels, consider how best
to position the pet door to avoid gaps between the pet door
frames and the door.
Using a level, extend the line several inches in both directions.
This will help you place the cutting template correctly.
Mark the pet door location
1 2
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