Polycom VVX 300 Manuale utente

Quick Start Guide

Polycom VVX 300 & 310

6-Line Desktop Phone with HD Voice

Quick Start Guide

1. Getting to know your VVX300/310

Quick Start Guide

2. Understanding the Icons

Registered Line Phone Warning

Unregistered Line Login Credentials Invalid

Placing a call Shared Line

Active call using Polycom HD

Voice

Shared Line with a Held Call

Held Call

Call Forwarding Enabled

Incoming Call

You have Messages

Active Conference

Presence Status

(Available)

Placed Call

Presence Status

(Busy/In Call)

Received Call

Presence Status

(Away)

Missed Call

Presence status

(DND)

Favourite

Presence status

(Offline)

Do Not Disturb Enabled

Presence status

(No information)

3. Basic Phone Features

New Call

Select new call to display the dialler.

Messages

Select messages to access your voicemail.

Directories

Select directories to access your contact directory, favourites

and recent calls list. You may also be able to access a corporate

directory and buddy status list if they have been set up on your

phone.

Forward

Select forward to set up forwarding options for incoming calls.

DND

Select DND to toggle (Do Not Disturb) on or off. When DND is

enabled, your phone will not ring and incoming calls will go to

voicemail.

Settings

Select settings to access phone features and settings to

customise your phone.

Additional icons may include:

Applications

Select applications to access a menu of custom applications. See

your administrator for information about any specific

applications listed in this menu.

Calendar

Select calendar to show a calendar with your meeting details.

Using the calendar feature, you can join a meeting directly from

your phone.

Quick Start Guide

4. Phone Views

Your phone has three main views:



Home



Calls



Lines (Default View)

To Change Views



From home view, press



From home view, press to display either lines or call view



At the top of each view is a status bar. The status bar shows the date and time.

If your phone has information you should know about, messages will display along

with the time.

Home View



Home view displays your phone line, messages, settings and information. At the

bottom of the home view is a page indicator that shows how many pages of

icons home view displays.



To change the displayed page, press the down or up arrow key. To change the

highlighted entry, press the right or left arrow key. Press select to access the

desired menu.

Calls View



Calls view allows you to see multiple calls in progress on the same line, or if you

have one held call. Use the up and down arrow keys to see all your calls. If your

phone has multiple lines, calls display under the associated line.

Lines View



Lines view is your phone’s default display. Lines view displays your phone lines,

favourites and soft keys on the soft keys area.



If your phone is idle, you can press a line key to access the dialler.

If your phone has calls, the phone line indicates the number of calls you have

and if they’re active or held. If the phone line has an active call, the call colour is

medium grey. If the phone line has one or more held calls, the call colour is light

grey. The number of total calls is shown above the calls. To select a call, use the

up or down arrow keys.

Quick Start Guide

5. Place a call

Use any of the following methods to place a call:

Dial a number



Press the new call soft key. Select one of the previously called entries shown in

the display or start entering a number. As you enter numbers the dialler displays

a list of similar numbers. Use the up and down arrow keys to select a match and

automatically enter it.



Dial the number then press the speaker button



Dial the number then press the headset button if you are using a headset.

Dial a contact from your directory



From home view, select directories, and select contact directory.



From your directory, use the up and down arrow keys to select the contact you

want to call.



Place the call by doing one of the following:

•

From the contact’s information screen – press info, then press dial

•

Use the up and down arrow key to select the contact, and press dial.

6. Responding to incoming calls

While your phone is ringing, you can do any of the following:



Temporarily ignore the call before answering it.



Reject the call so it goes directly to voicemail.



Forward the call to another person.

Ignoring Incoming Calls

Ignore or silence a call to stop your phone from ringing. Even though the call is

ignored, your phone will still display the incoming call notification so you can still

answer the call.

To ignore or silence a call:



From the incoming call window, press ignore (for private lines) or silence (for

shared lines).



The incoming call window disappears, your phone stops ringing and

either home or calls view displays

Quick Start Guide

Rejecting Incoming Calls

Reject a call to stop your phone from ringing and send the call directly to

voicemail. Calls you reject display in your recent calls list. Rejecting calls is not

available for shared lines.

To reject an incoming call:



From the incoming call window, press reject. You can also reject an

incoming call from lines and calls view.



The call goes directly to voicemail.

Forwarding incoming calls to another person

While the phone is ringing, you can forward the call to another person

To forward an incoming call to another person:



While the phone is ringing, press forward.



From the call forwarding window, enter the forwarding number, and press

forward.

7. Handling Active Calls

When you’re in a call, you can do any of the following:



Hold the call



Transfer the call to another person



Set up a conference call with the person you’re talking with and another person.

Holding Calls

You can place an active call on hold. A held call is displayed in both calls view and

lines view as follows:

To hold a call:



From lines view or calls view, press hold. If you’re in calls view be sure to

highlight the call first.

To resume a held call:



From lines view, press resume.If there’s more than one held call on the line, the

last call that you held will be resumed. If you have multiple lines and you press

resume, the last call that you held – on either line – will be resumed.



From calls view, use the up and down arrow keys to highlight the call and press

resume

Quick Start Guide

8. Transferring Calls

When you transfer a call to another person, you have the option to talk to the

person before the transfer completes.

If your phone supports a blind transfer, you can automatically transfer a call without

talking to the other person. The call is automatically transferred after you dial the

number you’re transferring the call to.

To transfer a call:



From lines or calls view, press transfer. The active call is held.



From the dialler, place a call to the person you want to transfer the call to.



When you hear the ring-back sound, press transfer to complete the transfer.



If you want to talk with the person before the transfer completes, connect and

talk with the person, and then press transfer. To cancel the transfer before the

call connects, press cancel.

To perform a blind transfer:



From lines or calls view, press transfer. The active call is held.



From the dialler, press blind, and place a call to the person you want to transfer

the call to. If you don’t see blind, press more then blind.



The call automatically transfers to the person you specified.

9. Conference Calls

Setting up Conference Calls

There are two ways to set up a conference: The conventional way – by calling to

people and using the confrnc soft key – or joining two existing calls using the join

soft key.

To set up a conference call:

1. Call the first person

2. From lines or calls view, press more and then confrnc.

The active call is held.

3. Using the dialler, call the second person

4. When the second person answers, press more and then confrnc to join

everyone in a conference.

The ‘Active: Conference’ screen appears

Quick Start Guide

10. Listening to Voicemail

Your phone may indicate new voicemail messages by the following:



A message in the status bar, the status bar indicates how many new messages

you have. The count is a total of all messages on all lines on the phone.



A flashing message waiting indicator (MWI), located at the top-right of your

phone.



An audible alert (if your phone is idle)

To listen to voicemail messages:

1. Press and select message centre. Or from home view, select messages and

select message centre.

2. If multiple lines are configured on your phone, the line select screen displays.

Use the up and down arrow keys to select the line that has the message.

3. From the messages screen, press connect and follow the prompts.

If your voicemail messages are delivered to an email account, the message will be

sent as a .wav file.

You must have sound on the device where the message is delivered in order to hear

the message.

11. Viewing Recent Calls

Your phone maintains a recent calls list – a list of missed, received and placed calls.

Each list can hold up to 100 entries.

From the recent calls list, you can:



Sort, order and filter calls (press type). By default, the list for all call types

displays with the most call displaying first.



Remove certain calls from the list.



Select a call record to view call details and manage the call.



Use the up and down arrow keys to highlight an entry and press dial to call the

person from the list.

Quick Start Guide

To view your recent calls list:



From home view, select directories from home view and select recent calls.

To manage a call record:

1. From your recent calls list, use the up and down arrow keys to highlight an entry

and press the right arrow key.

2. From the call details screen, you can:



Press dial or the or the right arrow to call the person



Press save to add the person to your contact directory. If the person is already in

your contact directory but isn’t in a favourite, add to Favourites displays instead.

Press add to favourites to automatically make the person a favourite.



Press delete to delete the call from the list.



Press edit to edit the phone number before you dial the person.

Customising recent calls list:

1. From home view, select directories from home view, and select recent calls.

2. Press type to filter calls for specific lines or types of calls.



When you filter calls, you can choose to display only missed, received or

placed calls. Or you can choose to display all call types (the default). You can

choose to display only calls from a certain line.

3. Press sort to sort the calls



When you sort calls in time order, you can sort by ascending (oldest call

first) or descending (most recent call first) order.



When you sort calls by call name, you can order calls in ascending

(alphabetical) or descending (reverse-alphabetical) order.

Quick Start Guide

12. Working with your contact directory

You can store a large number of contacts in your phone’s local contact directory.

To view contact information:



From your contact directory, use the up and down arrow keys to select the

contact, and press info.



The contact’s information screen, including the contact name and phone

number displays. Additional information such as job title, label or email address

may also display.

To search for a contact:

1. From your contact directory, press search.

2. From the search screen, enter search criteria and press search.



A list of search results is displayed. Press back to display your contact directory

again.

To dial a contact:

1. From your contact directory, use the up and down arrowkeys to select the

contact you want to call and press the info.

2. From the contacts information screen, press dial.

To add a contact:

1. Select directories from home view, and select contact directory.

2. Press add.

3. From the add contact screen, enter contact information.

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