Polycom VVX 300 Manuale utente

Phone Display ……………………………………………………………………………………

Voicemail Greeting ………………………………………………………………………………

Voicemail ……………………………………………………………………………………………

Answering an Incoming Call …………………………………………..…………………………

Answering Call Waiting …………………………………………………………………….

Consultative Transfer …………………………………………………………………………

Blind Transfer ………………………………………………………………………………………

Blind Transfer to Voicemail ………………………………………….…………………………

3 Way Conference Calls ……………………………………………………………………………

Contact Directory ……………………………………………………….…………………………

Do Not Disturb …………………………………………………………………………………………

Additional Features ………………………………………………………..…………………………

Quick User Guide …………………………………………………………………………………

Support ………………………………………………………………………………………………

Step 1: Press the Home Key, navigate to Messages and then select Message

Center. **You can also simply press the Messages button on the phone

Step 2: You will then be asked to enter your PIN.

•The default voicemail pin is 19807

Step 3: Select option 5 to go into your voicemail options.

Step 4: To Record your personal greeting select Option 1

•Then select which greeting you would like to record

•Option 1 will be to record the standard greeting

•Option 2 will be to record the out of office greeting

•Option 3 will be to record the extended absence greeting

Step 5: To record your name greeting select Option 5

Step 6: To change your PIN select Option 6

Step 1: Select Messages in the Menu

Step 2: Enter your PIN. The default PIN is 19807

Step 3: Select Option 1 to listen to your unheard messages 4

Step 1: Dial the main number

Step 2: Once a recording starts to play, press the * key

Step 3: Enter your extension number

Step 4: It will then ask for your pin followed by the # key

**You are now in your own personal voicemail

Checking Voicemail Remotely From an Auto Attendant

Recording a General or Shared Voicemail

Step 1: Dial *45 and the Extension of the general/shared

voicemail on which you would like to setup

Step 2: Enter your Pin and then press #

Step 3: Select option 5 to go into your voicemail options.

•Select Option "1" to record your personal greeting

•Select Option "2" to record your out of office greeting

•Select Option "3" to record your extended absence

greeting

Step 4: Select Option "4" to select which greeting to play

To answer an extension from another phone on the hosted system, use the Directed Call Pickup feature. When the

extension that you want to answer is ringing Dial *78 and the desired extension to intercept the call and have it

rerouted to the phone that you are dialing from. Answer any extension from any other phone on the system when it is

ringing.

If you have speed dials with line presence subscriptions you can also answer the call by simply long pressing the speed

dial next to the extension name, then press the Pickup softkey to intercept the call.

When a call comes into your phone the screen will show the Caller ID Name and Number if available.

You can pick up the

handset to answer the

call or you can select the

answer softkey to

answer the call on

speaker phone

The Reject button will stop

the call from ringing on the

phone and send it directly

to voicemail

When on an active call and a second call comes in to your extension,

the available Caller ID of the new call will show on the entire screen of

the phone and you will hear a beep. You can do one of the following:

•Press the Answer softkey to place your current call on hold and

answer the new call

•Press the Reject softkey to send the new call directly to voicemail

After the second call waiting beep, the phone screen will

show both calls. The call that you are currently on will be

shown at the top. The second call that is coming in will show

below it and it will have a ringing phone icon to the right.

The softkeys at the bottom will control the active call. You

can press down on the Navigation key to select the new call

and then press the Answer softkey to answer it. This will

place the original call on hold

Consultative Transfer is used when you would like to notify a user that you have a call for them before sending it over.

This is also referred to as a warm transfer.

Step 1: To initiate the Consultative Transfer, press the

Transfer softkey. Once the Transfer softkey is pressed,

the caller is placed on hold and they will hear hold music.

*If you would like to

transfer the call to a

number that you have

stored as a speed dial,

you can press Lines

softkey to bring up

the speed dials after

pressing the

Consultative softkey.

Step 3: Enter the 10 digit phone number

or extension of the person that you would

like to transfer the caller to. Then press

the Send softkey

Step 4: You will then be connected with the person that you would like to

transfer the call to so that you can notify them of the call. If they would like

to take the call, complete the transfer by pressing the Transfer softkey. Once

pressed you will be removed from the call and the two users will be

connected directly. If they do not want to take the call, press the Cancel

softkey to be connected back to the original caller.

Step 2: Press the Consultative softkey

A blind transfer is when you transfer a caller to a phone number or extension without speaking to them first.

This is also referred to as a cold transfer

Step 1: To initiate a Blind Transfer, press the Transfer softkey If you would like to transfer the call to a number

that you have stored as a speed dial you can press

Lines softkey to display the speed dials, otherwise

go to step 2

Step 3: To complete the Blind Transfer, press the Send

softkey. The call will then drop from your phone and

immediately start ringing on the phone of the end user.

If no one answers, the call will be sent to the user’s

voicemail.

Step 2: Enter the 10 digit phone number or

extension that you would like to Blind Transfer the

call to.

Blind Transfer is also used to transfer someone into a voicemail. This allows the call to go right to

voicemail without ringing the extension first.

Step 1: To initiate the Blind Transfer, press the

Transfer softkey.

Step 2: Enter *41 and the extension of the user whose

voicemail you would like to send the caller to.

Step 3: Press Send. The call will

immediately drop from your phone

and connect to the voicemail of the

end user.

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