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For more information, visit epb.com/customer-support/business-support

or call 423-648-1500, option 2

1

POLYCOM®VVX® 401

Quick Function Guide

The following gure displays the hardware features on the VVX 401 business media phones.

The table lists each numbered feature shown in this gure.

VVX 401 HARDWARE FEATURES

For more information, visit epb.com/customer-support/business-support

or call 423-648-1500, option 2

2

VOICEMAIL

Voicemail Setup

•To setup Voicemail Dial *98 or press the icon with the envelope on it.

•You will be prompted to Enter your temporary PIN number (Call

EPB at (423) 648-1500 if you need help).

• Follow the prompts to change your PIN and set up your greetings.

Checking Voicemail

•Dial *98 or press the icon with the envelope on it.

•To check remotely from outside of the office, Dial 648-6245 then Enter your 10-digit

phone extension and follow the prompts.

• After 3 failed attempts to access your mailbox you will be locked out. Your phone

administrator or EPB can reset the PIN to unlock your account.

• We can also setup Voicemail to Email where you will be sent an audio file of the

message.

TRANSFERRING A CALL

Consultative Transfer

• Press the Transfer key.

• Press the Consult key which places caller on Hold.

• When you hear dial tone Dial your extension and press send.

• When extension picks up, tell them who is calling.

• When extension is ready to accept the call, Press the Transfer key a second time.

Blind Transfer

• Press the Transfer key.

• When you hear Dial tone, Dial your extension and press send.

CHECKING MISSED, PLACED, AND RECEIVED CALLS

• To check Missed calls, press the down arrow key on the directional pad

• To check Placed calls, press the right arrow on the directional pad

• To check Received calls, press the left arrow on the directional pad

FORWARDING YOUR PHONE

Forwarding Setup

• Dial *72 followed by the 10-digit forwarding number and you will hear a fast beep.

Removing Forwarding

• To Remove call forwarding Dial *73 you will hear a fast beep.

For more information, visit epb.com/customer-support/business-support

or call 423-648-1500, option 2

3

ANSWERING ANOTHER CALL WHILE ON AN ACTIVE CALL

If a call is in progress and another call is coming in, you will see the screen indicate the new caller

and hear a call waiting beep.

• Press the Answer key to speak to the new caller. The rst caller will be placed on Hold.

• The screen will now show the two callers, the one you are speaking to will be highlighted.

• To go back to the rst caller, highlight the number using the arrow key and press

Resume. The other caller would now be placed on Hold.

SETUP A 3-WAY CONFERENCE CALL

• When a call is in progress, press the More soft key and then press the Conference button.

• Dial the extension or 10-digit number you wish to conference.

• Speak to the person and see if they are available to join rst. Then press the More soft key

and then the Conference key again to start a 3-way call.

USING CALL PARK

Call Park allows you to place a call on hold that can be retrieved from any other phone that shares

those same Park keys.

• While on an active call press a Park key that is not in use (if Park is not visible press the home

key). The call will be parked and the Park key will blink indicating it is in use.

• Dial the extension of the recipient and tell them they have a call on Park.